Chicago Auto Place

I recently purchased an SUV here and not only am I a proud USED ford owner but I m also indebted to my salesperson Rob! He was patient and tentative and clearly and honestly explained my choices to hel proud USED ford owner but I m also indebted to my salesperson Rob! He was patient and tentative and clearly and honestly explained my choices to helping me stay within my budget. I will definitely be back. More

I had a great experience. The information I received was clear and straight forward. I was referred by a friend and would refer family and friends to Ricky and his team. clear and straight forward. I was referred by a friend and would refer family and friends to Ricky and his team. More

Thank you so much for assisting me in getting into in the car of my dreams! Fantastic sales and finance team, everyone is very friendly. Our family is all smiles! car of my dreams! Fantastic sales and finance team, everyone is very friendly. Our family is all smiles! More

I purchased a vehicle on July 26th, That same night as I arrived home the engine light went on. Dealership will not honor Lemon law. arrived home the engine light went on. Dealership will not honor Lemon law. More

Stay away from this dealer. I went there to check out a Porsche, it was 2 thousand miles more than advertised. When i asked the sales man about it, he became defensive and rude. He told me that his manager Porsche, it was 2 thousand miles more than advertised. When i asked the sales man about it, he became defensive and rude. He told me that his manager drive the car sometimes. I asked him to lower the price, he became more agitated. Absolutely worst customer service I ever had. All the bad reviews here are pretty accurate. Unprofessional and dishonest. More

Starting legal action Purchased a Maserati out of state from Chicago Auto Place in May 2020. As of mid July 2020 the title has not been transferred in violation of Illinoi Purchased a Maserati out of state from Chicago Auto Place in May 2020. As of mid July 2020 the title has not been transferred in violation of Illinois law. The paperwork was inaccurate as they do not have expertise to process sales. The manager works from home and cannot be reached by staff. Finance staff do not have voicemail and will not return calls. The car was delivered damaged ($1,00 repair cost) and with absolutely no gasoline. (Ran out of fuel on the 2 mile trip to the gas station.) The 2nd key was never delivered after repeated requests. The temporary license expired and I can no longer drive the car. I am now initiating legal proceeding with the Secretary of State Police to force title transfer and will be taking further legal action to gain the key and reimbursement for repairs. More

Would not recommend anyone buy a car here I came in to buy a used Jaguar. The one I wanted was already in the process of being sold, so I was introduced to an almost identical one they had on I came in to buy a used Jaguar. The one I wanted was already in the process of being sold, so I was introduced to an almost identical one they had on their lot. Somewhere in our discussion, they mentioned it was rebuilt but I'm not sure where. They told me they would not let me test drive the vehicle unless I had the absolute intention of buying it. If it was a limited edition Rolls Royce perhaps I would understand - but a 10 year old Jaguar, was this necessary? With the rebuilt title the car is worth $1500. I paid $10,000. Of course, this is my fault, I could've turned them down at any time - but I was unaware of the extent a rebuilt title diminished a car's value. Thats not the only issue. See, never was I asked how I was intending to pay for the vehicle. I was going to pay cash. They went ahead and ran my credit without my permission. I decided to stick with the loan since they already ran my credit. A month later I get a call from the loan company telling me that they do not offer loans on rebuilt cars. Huh? How was I approved? After a year and many repairs with my Jag - I decided to call them and ask them how much they would buy the car back for. Their answer - $1500. When I reminded them how much I originally paid them, they simply laughed, and told me 'thats just how it is'. Typical rude and apathetic car dealer. Listen - you deserve better service and less pressure. Go to a dealer who will be straightforward, disclose a car's history, and ask before running your credit. More

Disorganized and less than profesional I'll try to keep it short. Was looking for a good car. Entered my criteria into cars.com and found a very nice looking 2009 Mercedes C300 for sale a I'll try to keep it short. Was looking for a good car. Entered my criteria into cars.com and found a very nice looking 2009 Mercedes C300 for sale at Chicago Auto Place. Spoke with sales person over the phone and paid down payment to hold the car until I could get there on the weekend. Salesman and I had agreed on time when I would be there to make the deal. So I arrive at the showroom and see all these beautiful cars; Bentley, Rolls-Royce, Maserati, Corvette, even a beautiful Chevelle. I'm excited at this point. Looking forward to seeing my beautiful new used Mercedes. NOT THE CASE. When I arrived, the car was not ready. I asked salesman, "You knew I was coming today, right?". Salesman said, "Oh yes, we confirmed yesterday." We waited 45 minutes before the car was finally pulled up front for us to look at. It was filthy. I mean it looked like someone dumped a salt truck on the car and sprinkled water to make the worst spotty mess I've ever seen. So I asked, "Why isn't the car clean? You knew I was coming today, right?" Salesman said, "We can wash the car after you buy it." After I buy it? What the heck. Is this how you treat someone that drives from a state away to buy a car? We then took a test drive. I nearly drove through a stop sign as the brakes barely worked. I said to the salesman, "You told me that your mechanics had looked the car over and the only issue was oil leak." He didn't have much to say at that point. We went back inside the showroom, discussed a few things and ultimately I walked away empty handed. I don't like writing poor reviews, but as I was traveling back home, I became more and more upset about how poorly treated we were. I can't fault the salesman for it. I actually think he was a decent guy trying to do his job. I fault the management of Chicago Auto Place for running a disorganized business with poor customer experience. I feel they categorize people by how much money they are spending. I imagine that I would be treated like a king if I were buying a $50k to $100k vehicle, but if you are buying something for less than $10k, then they really don't care about you. More

Do not buy a vehicle from these guys. I bought a jeep grand cherokee in 2019 and these guys lied about its condition. I had to put almost 5000 in it to make it safe. Not only that but they would not even grand cherokee in 2019 and these guys lied about its condition. I had to put almost 5000 in it to make it safe. Not only that but they would not even respond to me after they got my money. I bought it online and had it delivered but the leadership of this place stinks and they have never contacted me after many attempts to contact them. I had to fix front wheel rear axle the radio the starter and water pump . Rating 1 to 10 I give them a 1. More

PURCHASE OF A 2004 MAYBACH - "LEMON" THIS STORE IS AS CLOSE TO A CRIMINAL ENTERPRIZE AS A CAR STORE CAN BE WITHOUT BEING SHUTDOWN FOR FRAUD. I PURCHASED THE MAYBACH - DELIVERY WAS SCREWE THIS STORE IS AS CLOSE TO A CRIMINAL ENTERPRIZE AS A CAR STORE CAN BE WITHOUT BEING SHUTDOWN FOR FRAUD. I PURCHASED THE MAYBACH - DELIVERY WAS SCREWED UP AND CAR WAS FILTHY WWHEN DELIVERED. BOTH BATTERIES WENT DEAD AND A NUMBER OF INTERIOR ITEMS FELL OFF. I WAS CHARGED OVER $1750.OO FOR REGISTRATION IN THE WRONG STATE AND NEVER RECEIVED A REFUND - CHICAGO AUTO PLACE POCKETED THE FUNDS. TRIED TO FIND AN ATTORNEY TO REPRESENT ME BUT THE CHARGES WERE MORE THAN THE DAMAGES I KNEW OF AT THAT TIME. LATER FOUND OUT ALL FOUR RIMS WERE DENTED AND HAD TO BE REPLACED WITH NEW TIRES....COST OF $5000 ADDITIONAL. THEY WILL NOT RETURN PHONE CALLS FROM ME OR MY LENDER - HAVE HAD TO JUNK THE CAR. STAY AWAY FROM THIS PLACE. THEY LIE, CHEAT AND STEAL IN ANY WAY POSSIBLE TO GET THE CUSTOMER'S FUNDS!! More