Chicago Auto Place

Terrible Service Department Only one star for my initial pleasurable buying experience that was soon tainted by this dealerships untrained, unreliable, downright bad service depa Only one star for my initial pleasurable buying experience that was soon tainted by this dealerships untrained, unreliable, downright bad service department that the sales person and manager backed 100%. I was told my car had been given a full service inspection and showed no major issues. I filled up my car 3 times since I purchased and each time after I gassed up I had to turn it over multiple times to get it to finally get it to start and got a check engine light. I finally had time in my busy schedule to take it to an Audi dealership to diagnose the issue. Having bought a used car I expected and had prepared for some minor maintenance issues prior to purchase of whatever car i had decided on but not like this... My check engine light was not only for my fueling up problem (bad EVAP purge valve) but ALSO for a faulty thermostat and a hole in my exhaust flex pipe. Audi also strongly recommended front brake and rotor replacement (only 3 mm left). $2500 later you could say my confidence in this dealership was completely gone. One of two things happened, they either cleared the CEL and sold me the car anyways OR their service department is just that bad. Neither made me want to go back. When test driving the car I had noticed that the sport shift (tiptronic) feature on the car was not working properly. I was assured during the sale and in writing that the dealership would replace the faulty part once they had ordered and received it. How they did not notice and fix this before they showed the car is beyond me, but i understand mistakes happen and gave them a chance to rectify the situation. I called them a week later to inquiry and was told that they had ordered the WRONG part, with not even a courtesy call from them about the delay. Nearly 2 weeks later and they still don't have a proper replacement shifter. I called the dealership to explain my situation and was told by the salesperson and manager that I had an attitude, I bought a used car at a great price, and didn't understand why I didn't want them servicing my car. If you absolute, no other way, must purchase a car from them, do yourself a favor and get a third party inspection. This place is a shady car flipping dealership, don't let the fancy cars in the showroom fool you. I think the only reason they have good reviews is because they get lucky with a majority of the used cars they get needing no major service. More

Easy to find car Found car online. Easy to see and drive. Actually had several other choices that met our needs. Purchasing was uneventful and smooth. I hate buying ca Found car online. Easy to see and drive. Actually had several other choices that met our needs. Purchasing was uneventful and smooth. I hate buying cars this went very well. More

Great Experience We went in on Saturday to view a vehicle that we inquire about earlier in the week. The experience was great the staff was very friendly especially th We went in on Saturday to view a vehicle that we inquire about earlier in the week. The experience was great the staff was very friendly especially the young lady who assisted us on the test drive and handled most of the paperwork a true professional The time we spent was a bit long considering I had most of the information submitted already but it was so pleasant I didn't mind the extra wait. We purchased exactly the car we inquired about and the car was just as beautiful as the pics . We definitely made a great choice considering we had gone to several other auto dealers. I would definitely recommend CAP the selection is amazing . More

""Great Job"" Recently purchased a used car BMW X5 2 weeks ago from this dealership. The sales agent who assisted was Edgar. But more thankful to Mario I gave him Recently purchased a used car BMW X5 2 weeks ago from this dealership. The sales agent who assisted was Edgar. But more thankful to Mario I gave him 5 star he has wonderful to work with, he did everything he could to assist in the purchase of the vehicle to make sure that all expectations met. Even in service he still there to assist/help me. More

Great visit! I traveled a few hours to buy a car and it was well worth it! Steve showed alot of hospitality and seems like a genuine guy.. I'm sure my next vehicle I traveled a few hours to buy a car and it was well worth it! Steve showed alot of hospitality and seems like a genuine guy.. I'm sure my next vehicle will with Chicago auto place!!! More

Bad Products Very bad Experience We bought a 2014 Ford Expedition EL On 3/7/2017 and drove it to Kansas City and on 3/22/207 The car stalled on us took it to Ford Very bad Experience We bought a 2014 Ford Expedition EL On 3/7/2017 and drove it to Kansas City and on 3/22/207 The car stalled on us took it to Ford dealer and they informed us this car has a bad engine and they are sure the dealer was aware of it i called the dealer and Spoke to Marco which he informed me i was out of luck so after spending $17100 to buy it im having to spend another $5000 for an engine. Very bad business More

Surprisingly Positive Dealer Experience Sales, financing, and management were all really pleasant and helpful. Bob D. was low-key, no pressure. When I test drove my vehicle, the check engine Sales, financing, and management were all really pleasant and helpful. Bob D. was low-key, no pressure. When I test drove my vehicle, the check engine light came on. We thought it was just a question of resetting the ECU, which the service department did while we were writing up the purchase. The light came back on during the rive home. I called to let them know, and they asked me to bring the vehicle back for them to check. It turned out that the problem was a timing chain rather than a sensor. I was told that parts needed to be ordered. Since they didn't really have a legal obligation to do the fix, I was expecting the worst. Parts arrived, I dropped off the vehicle at the service department, and the car was ready a week later. Picked it up thinking that I was going to have an argument. Instead: no charge, no hassle, just nice people. They even replaced my wife's keyfob battery free of charge for her car bought elsewhere. I can't imagine a better used car purchase experience. We will definitely deal with them again. More

Great Job Justyna did an amazing job helping me get my financing done for me. Got the car and a low interest rate. Thank you very much. Justyna did an amazing job helping me get my financing done for me. Got the car and a low interest rate. Thank you very much. More

2006 300 srt8 Worst dealer ever A week after I bought the car or maybe before who knows it was leaking motor oil they didn't have the decency to tell me that they k Worst dealer ever A week after I bought the car or maybe before who knows it was leaking motor oil they didn't have the decency to tell me that they knew it had the problem careful whoever buys a car from there make sure you check everything go Single thing More

Beware of this dealership I give this dealership zero stars actually. when I was buying a car of course they were as nice as can be. once I left and started having problems wit I give this dealership zero stars actually. when I was buying a car of course they were as nice as can be. once I left and started having problems within a month they turned into the complete opposite. I bought a Jaguar from them and within 6 months it was in and out of the shop at least four times. I even had to buy a new engine and in that process I was without a car for a month. then there were other problems including the transmission. I find it hard to believe that they didn't know about these problems before they sold it to me. I ended up having to trade it in after 6 months at another dealership and take a loss. Ever time I called or emailed they acted like I was a nuisance and when ever I asked to talk to the owner he was always busy and never would speak to me. Save yourself the headache and don't buy from Chicago Auto Place cause you will regret it. there are actual honest car dealerships out there, this just isn't one of them. More