Chicago Auto Place

Decent dealership - just don't buy sight unseen I had a pretty middle-of-the-road experience with Chicago Auto Place. Due to time constraints, I ended up buying the car without visiting it and had I had a pretty middle-of-the-road experience with Chicago Auto Place. Due to time constraints, I ended up buying the car without visiting it and had it delivered. Other than being a little slow on the communication part of it, that whole process went smoothly. Communication between my purchase and up until the transportation point was extremely lacking. The biggest negative was after it was delivered and I starting driving it, I discovered that the suspension was completely shot. So the great price ended up not being such a great price after putting $2000 into new shocks/struts all the way around. It's a good thing that their prices are as good as they are, or it would have been a complete let down. In addition, upon delivery, one of the tow hook covers was missing from the bumper, which existed in the photos. Their response - "oh, well" So...whether you fly in, or drive in, I'd recommend being able to see and drive the car of your interest first. More

To the point ! I walked in looking for a Maserati I had seen online , the sales staff was very helpful and Robert walked over introduced himself & was very knowledge I walked in looking for a Maserati I had seen online , the sales staff was very helpful and Robert walked over introduced himself & was very knowledgeable about the vehicle and let me test drive the car and gave me a great price ! More

Pleasant sales person, but not a trustworthy business I bought a low mileage (for the year Mazda 6 Wagon flying in fro PA to make pick up the car. I was not told that the headliner was sagging badly ($25 I bought a low mileage (for the year Mazda 6 Wagon flying in fro PA to make pick up the car. I was not told that the headliner was sagging badly ($250 to repair), and the heated drivers seat didn't work ($350 repair). There was damage to the door that was described as "door dings" that was much worse (in fairness it was tough to photograph). 200 miles into my trip home the "check engine light" (CEL) came on. Both catalytic converters are bad ($1000). Clearing the code gets 50-200 miles of driving before it returns, so I strongly suspect the dealer knew about the issue. When I went to install my snow tires I found one of the from lugs was completely cross threaded. i had to use a beaker bar to get the lug not off and pull the hub to replace the ruined stud. the lazy mechanic spun the lugs in with an impact wrench rather than hand starting them like a good mechanic. I was told it had new brakes. Fronts were, rears have frozen slider bolts....not new brakes. When I contacted my sales person i was told the manager would give me a call. It's been a week and no call so I doubt I will hear from them again. It's disappointing, but not surprising since I'm 400+ miles away. I've purchased five cars long distance and have gotten some great cars and met some really honest people. I found neither at this dealership. I did not expect a new car, but paid at the top of the KBB listed value (excellent condition) so I did not expect to have all these issues. If you choose to do business here take the car you are looking at to a good mechanic and if ypu have a BS detector bring it along. More

Great Commacations!!!!! Super Fast responses to all my questions with details. Great commutations. Overall a 5+ star rating. Personal I contacted via -email, Rheizelle Alghab Super Fast responses to all my questions with details. Great commutations. Overall a 5+ star rating. Personal I contacted via -email, Rheizelle Alghaben, Ziko Ghaben where very quick on responding, and also should be include in their listing under "Select up to 10 employees you worked with:" More

Excellent service I will be of few words, thanks to Edgar, Spanish speaking employee today I have the car I wanted. Very friendly, very sure of himself and helped me to I will be of few words, thanks to Edgar, Spanish speaking employee today I have the car I wanted. Very friendly, very sure of himself and helped me to come out with a good payment and the car with no problem. Truly pleased with them and Edgar for their commitment to me. Gracias y agradecido. 5 stars More

KEEP DRIVING! 0 stars should be an option! JUSTYNA B has the worst attitude and talks to customers as if she is better than them! She only wants to take as much money from you as she can! She w JUSTYNA B has the worst attitude and talks to customers as if she is better than them! She only wants to take as much money from you as she can! She will lie to the banks to get you approved then threaten you if you can't come up with money they said you wouldn't have to pay! She cons people into getting an unneccessary extra insurance even if you have an insurance company. They take advantage of young buyers that don't know any better and make them think they are going to help them when theu are just screwing them over! TURN AROUND THERE ARE BETTER QUALITY PEOPLE IN THE OTHER DEALER SHIPS IN BENSENVILLE More

An at ease pleasurable experience. My wife and I bought our new used Buick Century two weeks ago. Sales person Robert was a real joy to work with. He made us feel at ease and comfortabl My wife and I bought our new used Buick Century two weeks ago. Sales person Robert was a real joy to work with. He made us feel at ease and comfortable. Robert explained everything and answered all our questions. He was big help when we didn't have our most current insurance cards in dealing with our insurance company. We absolutely enjoyed being there. Christina in finance was very nice also, she made everything go very smoothly. We would would without a doubt come back here for another car. I love that you could see pictures of the car(s) that you would be interested in on their website. Thank you so much Robert and Christina!!!! More

False car reports, terrible service/delivery I bought my car over a week ago from this dealership. An oil light came on after completing paperwork. They said it was the oil sensors. I had to bri I bought my car over a week ago from this dealership. An oil light came on after completing paperwork. They said it was the oil sensors. I had to bring the car back five minutes after leaving the dealership. The engine light had come on. They said to bring it back and they will fix it. An hour after, they stated they fixed them. They just turned the lights off. I had it inspected and there were significant repairs needed on the vehicle, even though I was assured by the sales staff and fake printed reports that the car was in good condition. I've had many promises that it will be done the next day and it is still not done. In one day I have been told 5PM, then 7PM, then 10AM the next morning. I was originally told it was a 15 hr fix. They are quick to take my money, but slow in getting me the car. By law, I have until the 15th day to return it. I'm thinking I will at this point. More

Excellent Dealership!!!! This was the 3rd dealership we went to... Sam our sales person stayed with us from start to finish which took a few days. Justyna worked so hard to me This was the 3rd dealership we went to... Sam our sales person stayed with us from start to finish which took a few days. Justyna worked so hard to meet our requests and put both of us in trucks as we asked. They pulled out car after car for us to test drive until we were happy, the fed us and just treated us like family. We really had credit issues and a limited down payment and she made it work. We are so grateful to this dealership. We purchased a 2012 Kia Soul and a 2006 Nissan Xterra good mileage on both trucks. The payments were blow what we asked for. YES I highly recommend this dealership to anyone and I definitely will buy again from them. Special Thanks to Sam & Justyna. More

Nice People The sales person Karin and the manager Will were very nice and helpful. I was concerned because I had read some reviews that weren't that great, but o The sales person Karin and the manager Will were very nice and helpful. I was concerned because I had read some reviews that weren't that great, but overall I was quite satisfied. The only reason I can't rate it as excellent, is the music was so loud and obnoxious I could not hear at times More