Chicago Auto Place

Would not recommend anyone buy a car here I came in to buy a used Jaguar. The one I wanted was already in the process of being sold, so I was introduced to an almost identical one they had on I came in to buy a used Jaguar. The one I wanted was already in the process of being sold, so I was introduced to an almost identical one they had on their lot. Somewhere in our discussion, they mentioned it was rebuilt but I'm not sure where. They told me they would not let me test drive the vehicle unless I had the absolute intention of buying it. If it was a limited edition Rolls Royce perhaps I would understand - but a 10 year old Jaguar, was this necessary? With the rebuilt title the car is worth $1500. I paid $10,000. Of course, this is my fault, I could've turned them down at any time - but I was unaware of the extent a rebuilt title diminished a car's value. Thats not the only issue. See, never was I asked how I was intending to pay for the vehicle. I was going to pay cash. They went ahead and ran my credit without my permission. I decided to stick with the loan since they already ran my credit. A month later I get a call from the loan company telling me that they do not offer loans on rebuilt cars. Huh? How was I approved? After a year and many repairs with my Jag - I decided to call them and ask them how much they would buy the car back for. Their answer - $1500. When I reminded them how much I originally paid them, they simply laughed, and told me 'thats just how it is'. Typical rude and apathetic car dealer. Listen - you deserve better service and less pressure. Go to a dealer who will be straightforward, disclose a car's history, and ask before running your credit. More

Disorganized and less than profesional I'll try to keep it short. Was looking for a good car. Entered my criteria into cars.com and found a very nice looking 2009 Mercedes C300 for sale a I'll try to keep it short. Was looking for a good car. Entered my criteria into cars.com and found a very nice looking 2009 Mercedes C300 for sale at Chicago Auto Place. Spoke with sales person over the phone and paid down payment to hold the car until I could get there on the weekend. Salesman and I had agreed on time when I would be there to make the deal. So I arrive at the showroom and see all these beautiful cars; Bentley, Rolls-Royce, Maserati, Corvette, even a beautiful Chevelle. I'm excited at this point. Looking forward to seeing my beautiful new used Mercedes. NOT THE CASE. When I arrived, the car was not ready. I asked salesman, "You knew I was coming today, right?". Salesman said, "Oh yes, we confirmed yesterday." We waited 45 minutes before the car was finally pulled up front for us to look at. It was filthy. I mean it looked like someone dumped a salt truck on the car and sprinkled water to make the worst spotty mess I've ever seen. So I asked, "Why isn't the car clean? You knew I was coming today, right?" Salesman said, "We can wash the car after you buy it." After I buy it? What the heck. Is this how you treat someone that drives from a state away to buy a car? We then took a test drive. I nearly drove through a stop sign as the brakes barely worked. I said to the salesman, "You told me that your mechanics had looked the car over and the only issue was oil leak." He didn't have much to say at that point. We went back inside the showroom, discussed a few things and ultimately I walked away empty handed. I don't like writing poor reviews, but as I was traveling back home, I became more and more upset about how poorly treated we were. I can't fault the salesman for it. I actually think he was a decent guy trying to do his job. I fault the management of Chicago Auto Place for running a disorganized business with poor customer experience. I feel they categorize people by how much money they are spending. I imagine that I would be treated like a king if I were buying a $50k to $100k vehicle, but if you are buying something for less than $10k, then they really don't care about you. More

Do not buy a vehicle from these guys. I bought a jeep grand cherokee in 2019 and these guys lied about its condition. I had to put almost 5000 in it to make it safe. Not only that but they would not even grand cherokee in 2019 and these guys lied about its condition. I had to put almost 5000 in it to make it safe. Not only that but they would not even respond to me after they got my money. I bought it online and had it delivered but the leadership of this place stinks and they have never contacted me after many attempts to contact them. I had to fix front wheel rear axle the radio the starter and water pump . Rating 1 to 10 I give them a 1. More

PURCHASE OF A 2004 MAYBACH - "LEMON" THIS STORE IS AS CLOSE TO A CRIMINAL ENTERPRIZE AS A CAR STORE CAN BE WITHOUT BEING SHUTDOWN FOR FRAUD. I PURCHASED THE MAYBACH - DELIVERY WAS SCREWE THIS STORE IS AS CLOSE TO A CRIMINAL ENTERPRIZE AS A CAR STORE CAN BE WITHOUT BEING SHUTDOWN FOR FRAUD. I PURCHASED THE MAYBACH - DELIVERY WAS SCREWED UP AND CAR WAS FILTHY WWHEN DELIVERED. BOTH BATTERIES WENT DEAD AND A NUMBER OF INTERIOR ITEMS FELL OFF. I WAS CHARGED OVER $1750.OO FOR REGISTRATION IN THE WRONG STATE AND NEVER RECEIVED A REFUND - CHICAGO AUTO PLACE POCKETED THE FUNDS. TRIED TO FIND AN ATTORNEY TO REPRESENT ME BUT THE CHARGES WERE MORE THAN THE DAMAGES I KNEW OF AT THAT TIME. LATER FOUND OUT ALL FOUR RIMS WERE DENTED AND HAD TO BE REPLACED WITH NEW TIRES....COST OF $5000 ADDITIONAL. THEY WILL NOT RETURN PHONE CALLS FROM ME OR MY LENDER - HAVE HAD TO JUNK THE CAR. STAY AWAY FROM THIS PLACE. THEY LIE, CHEAT AND STEAL IN ANY WAY POSSIBLE TO GET THE CUSTOMER'S FUNDS!! More

We were greeted warmly upon entry. Robert was very personable. Amanda walked me through each finance document thoroughly. Overall a great experience. Beautiful cars there. personable. Amanda walked me through each finance document thoroughly. Overall a great experience. Beautiful cars there. More

bring your lawyer These folks may as well hold guns on you as you buy, because they are crooks. I bought a Saab convertible from them. When we test-drove the car at C These folks may as well hold guns on you as you buy, because they are crooks. I bought a Saab convertible from them. When we test-drove the car at Chicago Auto Place, an indecipherable dashboard light was on. When we asked about it, our sales consultant told us that the light indicated only low tire pressure. Later, we learned that the light reflected engine trouble, not tire pressure. We bought the car, which came with a limited warranty. A couple days later, my son drove the car from Bensonville to Peoria, more lights came on. He pulled over, checked the oil, found it low, and added some more oil. He drove the car to a Saab service center, where the mechanic removed the engine pan and found piles of metal shavings. It was a totally destroyed engine. The mechanic told us that the shavings interfered with the circulation of oil, which would reveal the full problem only as the engine heated up. So a short test drive would not expose the problem. We towed the car back to Chicago Auto Place, to make sure there was no further damage. As we were well within the mileage and time parameters of our warranty, we assumed that the dealership would refund us for the car. At this point, we were not upset and were actually expecting to buy a different car from them. But the employee with whom we spoke told us that by adding oil on his own, and not taking the car to a mechanic to do so, my son had probably caused all the damage to the car. They refused to refund us for the lemon they sold us. We take this for a shamelessly irresponsible deception. But it gave us insight into the people we are dealing with. We had to get a lawyer to threaten to take them to court before they refunded us for the car. Never buy a car from these people. They are simply crooks. They knowingly sell lemons. And they won't refund you. More

Pleasure working with Robert Robert was very knowledgeable and understanding of his customer needs. He helped me find the perfect car and was very kind answering all of my questio Robert was very knowledgeable and understanding of his customer needs. He helped me find the perfect car and was very kind answering all of my questions and addressing all of my concerns. Would recommend him and Chicago Auto Place to everyone in search of their dream car. More

I would refer everyone I know to Robert & Chicago Auto Place It was such a pleasure working w Robert Weinberg! From his big warm smile the minute I walked in, to his incredible wealth of knowledge about ALL the It was such a pleasure working w Robert Weinberg! From his big warm smile the minute I walked in, to his incredible wealth of knowledge about ALL the vehicles I was considering to the no-haggle-pricing. I will recommend him to everyone I know. If you’re looking for a car...GO FIND ROBERT WEINBERG!! And Chicago Auto Place is truly a fun experience. Love the music and the unique selection. Thank you Robert and Chicago Auto Place, LOVE my new car :))))) More

Excellent service I stopped in to see Rob, i gave him a range i was comfortable with, not only did he find me a great car, he stayed under budget. He answered all my qu I stopped in to see Rob, i gave him a range i was comfortable with, not only did he find me a great car, he stayed under budget. He answered all my questions and even pulled the car in to get washed so i could inspect it before making a decision. I would recommend this place to anyone looking for car. They have a great selection of cars for anyone. The place is super clean and the entire staff were nice. Thank you Rob. More

Smooth, professional and ethical experience I worked with Robert Weinberg, he is honest, ethical and extremely professional. I purchased the subject Mercedes by looking at photos and videos. R I worked with Robert Weinberg, he is honest, ethical and extremely professional. I purchased the subject Mercedes by looking at photos and videos. Robert was very through and precise regarding every aspect of the transaction. I’m extremely careful and quite cautious and Robert is so careful and responsive that I was at ease after a few phone conversations. He is a great person and truly cares about his clients. Excellent all around staff, everyone was extremely helpful. In closing, Robert is a FIVE STAR professional businessman and a very fine person, he is the go to guy! More