Chevyland

I am in the market for a car. What that means for me is that I do copious amounts of research before I settle on what's next. Once I make up my mind, I'm ready for the car, but What that means for me is that I do copious amounts of research before I settle on what's next. Once I make up my mind, I'm ready for the car, but it seems I've picked one that is unbelievably hard to find. You might find one, but it's probably in transit with someone's deposit on it. Which means you can't test drive one either. So, I have been stalking all the places trying to find one and when I found one last Friday that was on its way and had not been spoken for, I got in touch with a salesperson (Tristen) She text me yesterday when it arrived, still no one's name on it and I told her I would check with her today. It was still available today WITH NO ONE'S NAME ON IT when I started the 2 1/2 hour drive to Chevyland Shreveport. It was STILL available with no one's name on it WHEN I WAS TEST DRIVING IT. However, the salesperson's manager called and said that another salesman told him (Quenton) that he had a lady drive two hours to look at the car and we took it out from under him. When we got back to the dealership, the salesperson seated us in her cubicle and went to talk to the manager. When she returned, she said we could proceed, got the information on my current car, my license, keys, etc. and went off to the managers office. After some time, she came back and said, "He's going to offer you so-and-so on your car but we figured out what happened. The lady came to buy the other car that is similar to this one, but it got sold out from under her so to fix the situation, we are going to sell her this one." Ummm, we "fixed" a situation by creating it with a different customer? How's that? She tells me that her manager said if I would like, they can go ahead and order my car for me. I told her that if I were going to order, I could do that at my home dealership. She said she understood and went back to the manager's office to get my keys. When she returns, she tells me that her manager said I needed to make sure my home dealership has an allotment (I think that's the term) to be able to order. I explained that I've already discussed ordering from them but even if they couldn't, there were enough dealerships in my area that I'm sure I could find one that could. There would be no reason to order so far from home. Keep in mind, I got a lot of second-hand information from "the manager" I never even met. I don't even know his name- he didn't bother to come speak to me himself...even after he sold a car out from under me. So, what he told me without telling me was that Chevyland Shreveport did me a favor today by demonstrating exactly why I do not want to do business there. I am out my time, my gas, and the cost of dinner, but not a car to a dealership that really doesn't take care of it's customers (ironic, since that's what you see first thing on their page.) Airlines even buy you dinner when they screw up and you're literally a number to them. I barely got an "I'm sorry." What I find really interesting is the verbage they spew on their website when they repeatedly talk about caring about the customer and making sure their buying experience is top-knotch. That's what I've always been taught was hypocrisy and sales gimmicks. There's a reason dealerships and salesman have a such icky reputations. They've been earned and Chevyland proved it yesterday. More

Truck broke, extended warranty. Replaced starter. In & out in less then 48 hours. Thanks to Jeff. Broke down again 4 days later. Jailen help out on Sat 18 May. After no luck on rent Replaced starter. In & out in less then 48 hours. Thanks to Jeff. Broke down again 4 days later. Jailen help out on Sat 18 May. After no luck on rentals he arranged a loaner. Thanks. 21 May, Jeff texted taking the blame for the return visit as their error, and apologized. Could have made up a story, but didn't. Thanks for being honest and reputable. Also cut me a check for the full towing charge I incurred. Mistakes happen, but your staff's integrity carried the day for both of us. Thanks again, I will keep coming back. More

The Black Bob Barker is the greatest salesman I’ve ever seen. He got me done and I couldn’t be happier seen. He got me done and I couldn’t be happier More

I can honestly say that doing business with Chevyland for the last 15 years was the best choice ever. Justin Carroll is the best salesman there. Best customer service ever. the last 15 years was the best choice ever. Justin Carroll is the best salesman there. Best customer service ever. More

If you want 5 star service from a 5 star dealership then go see a 5 star salesman Quinton Boyd and 5 star Billy meshell in finance at chevyland at 7500 youree drive in shreveport, la go see a 5 star salesman Quinton Boyd and 5 star Billy meshell in finance at chevyland at 7500 youree drive in shreveport, la More

Quinton was my amazing salesman! He was VERY PATIENT, friendly, knowledgeable and informative! If you need a vehicle I highly recommend him and Chevyland. He was VERY PATIENT, friendly, knowledgeable and informative! If you need a vehicle I highly recommend him and Chevyland. More

Quinton was so amazing I had went to get one truck I seen a few days ago. That truck was sold so Quinton helped me find a different truck close to same price and get the best deal, great customer service. AM a few days ago. That truck was sold so Quinton helped me find a different truck close to same price and get the best deal, great customer service. AMAZING and 100% Recommended!! More

My salesman was Quinton Boyd. He was a gentleman. He was knowledgeable and informative about the vehicle I was interested in. He was also very attentive to my needs in a vehicle. He was a gentleman. He was knowledgeable and informative about the vehicle I was interested in. He was also very attentive to my needs in a vehicle. If you need a car I HIGHLY recommend him and Chevyland. More

Quinton was my salesman. He was VERY knowledgeable and quick to answer any and all questions I had concerning the vehicle I was interested in. I would highly recommend him if He was VERY knowledgeable and quick to answer any and all questions I had concerning the vehicle I was interested in. I would highly recommend him if you are looking for a new car. More

I love my new travel vehicle, and Cody J. made it work for us. This is our 2nd new vehicle to buy at Chevyland. Highly recommend made it work for us. This is our 2nd new vehicle to buy at Chevyland. Highly recommend More