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Chevy Exchange

Lake Bluff, IL

4.9
810 Reviews
The Chevy Exchange is your Lake Bluff Chevrolet dealership serving the Chicago, Libertyville, Highland Park, Guree, and Waukegan areas of Illinois with new, used, and pre-owned sales, service and parts. Schedule your Chevrolet test drive or service appointment today by contacting us by phone at (847) 615-1111 .
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1 Sherwood Terrace

Lake Bluff, IL

60044

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Showing 810 reviews

July 12, 2021

I had a very comforting experience with my buying a new car, kaylee (brand manager) was very helpful and welcoming. She took me through the whole process from the beginning to the end, while answering a More

by Bane_j
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Apostol
Jul 15, 2021 -

Chevy Exchange responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 12, 2021

I am usually not very trusting with car dealers but had a goodcfeeling from first contact. Appointment was easy to set and no wait time upon arrival through sales and finance. More

by Pgmarrz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Harb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Zabala, Kaylee Apostol
Jul 15, 2021 -

Chevy Exchange responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 03, 2021

Very easy to work with especially with purchasing out of town. Everyone was quick with responses, numbers were exactly as quoted, vehicle was delivered very clean with full tank of gas. All paperwork and ke More

by Lisaifogleman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Michelle Rendall
Jul 08, 2021 -

Chevy Exchange responded

Lisa, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 02, 2021

This was a very smooth transaction. Michelle did fabulous, with excellent communication, answering all my questions and great customer service. Danny was great! He displayed great customer service a More

by msmith243
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Rendall
Jul 08, 2021 -

Chevy Exchange responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 02, 2021

Really liked Danny! He is so friendly and relatable and does not come off pushy or as a stereotyped car salesperson. I would absolutely send my friends to him to purchase a new car! More

by ak
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Chevy Exchange responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Danny. Please let us know if we can ever help you in the future. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 02, 2021

Danny’s customer service and guests accommodations on spot, was recommended to hi by somebody else and everything else met well. Driving my new equinox now More

by eddiemtz79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Chevy Exchange responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming in to see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

July 01, 2021

Michelle from the internet team was very helpful and got back to us quickly. Danny was a pleasure to work with and stayed late to close the deal. The exchange met the pre discussed price with no surprises. More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Rendall, Jacquelyn Arce
Jul 07, 2021 -

Chevy Exchange responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 26, 2021

Everybody at the dealership was super cool,customer service is at a all time high Process was really simple I love my new scat pack If you’re thinking Chevy these are the guys to see More

by Bridgeboysko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee Apostol
Jun 30, 2021 -

Chevy Exchange responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 26, 2021

The whole experience was so positive, service area looks amazing!! More

by Chuck.smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moody Shehadeh
Jun 30, 2021 -

Chevy Exchange responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 24, 2021

I went to purchase a new truck and they had great service towards customers and great attitude all around! More

by Andrew Centeno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee Apostol
Jun 29, 2021 -

Chevy Exchange responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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