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Chevy Exchange

Lake Bluff, IL

4.9
810 Reviews
The Chevy Exchange is your Lake Bluff Chevrolet dealership serving the Chicago, Libertyville, Highland Park, Guree, and Waukegan areas of Illinois with new, used, and pre-owned sales, service and parts. Schedule your Chevrolet test drive or service appointment today by contacting us by phone at (847) 615-1111 .
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1 Sherwood Terrace

Lake Bluff, IL

60044

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Showing 810 reviews

November 09, 2023

Very poor and sketchy practices. Not trustworthy. They lied on the car facts, never performed the Pre-Certified Inspection. Change finance companies without my permission. Have not More

by dfitch817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lance Legler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cass Harb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Chevy Exchange responded

Hello, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

October 04, 2023

I just purchased my 6th car from Jeff Albert. He's a straight shooter and I always leave feeling I've gotten a fair deal. The icing on the cake though is the service department. I recommend them More

by Lake Forest Mom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Chevy Exchange responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Jeff’s sales excellence is always consistent, and I’m glad your experience with him supports that. I aim to turn every person that visits us into a repeat customer. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 28, 2023

Staff is very professional. Everyone at the dealership was very friendly and knowledgeable. Their after sale follow up has been excellent More

by jerryi0
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafat Alamawi
Sep 29, 2023 -

Chevy Exchange responded

Thank you so much for taking time out of your day to share your experience with everyone, Jerry. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 19, 2023

Working with Jeff on the purchase of our new car was a terrific experience! We appreciated his knowledge and thoughtful approach to our sales experience, and would recommend him highly to fellow shoppers! More

by ktlkane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Chevy Exchange responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 01, 2023

Danny was very helpful from beginning to end! I recommend him and the rest of the team! More

by melissa201418
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Chevy Exchange responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

September 01, 2023

Our company uses the Chevy Exchange for all our leases. We just picked up our latest vehicle and couldn't be happier. Excellent dealership, and sales department. There's no reason to go anywhere else. More

by sgross0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Chevy Exchange responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 30, 2023

The whole experienced on buying my new subject was excellent, The entire team was pleasant and knowledgeable. More

by torruco.enrique
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance
Aug 31, 2023 -

Chevy Exchange responded

We love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose The Chevrolet Exchange. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 27, 2023

Excellent service from placing an order, keeping me updated on production and delivery. Danny and everyone at the Exchange were excellent. Thinking of a Chevy, see Danny. It’s worth the drive. More

by guy9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Chevy Exchange responded

At The Chevrolet Exchange, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit with Danny and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 26, 2023

Danny Trujillo was a pleasure to work with at the Chevy Exchange. I purchased a used 2021 Chevrolet Tahoe and he made the whole process very comfortable. I filled my bag with a few complimentary cookies More

by jasonprogrounds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Chevy Exchange responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

August 21, 2023

Danny and the entire Chevy Exchange crew were incredibly helpful during our latest car purchase. I couldn’t be happier with our experience! Highly recommend! More

by dtloucks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cass Harb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moody Shehadeh
Aug 23, 2023 -

Chevy Exchange responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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