Chevy Chase Acura

Chevy Chase Acura's response to my initial internet inquiry was lightning fast and followed up almost immediately with a phone call from Mr. Larson. I chose not to respond to the phone call, but rather inquiry was lightning fast and followed up almost immediately with a phone call from Mr. Larson. I chose not to respond to the phone call, but rather by email, and liked very much that Mr. Larson was amenable to that rather than pressuring me to talk with him on the phone or come in. I also liked the fact that when we did eventually talk on the phone he was straight-forward and didn't try to waste my time. For example, although he initially indicated that he "might" be able to match the best price I had received from another dealer if I came in to talk, before that actually occurred he called back to say that he had already confirmed with his manager that he could. It was nice to know I wasn't going to make a wasted trip. Also, when after I arrived it turned out that the dealership did not have the exact car I wanted to buy, he did not put excessive pressure on me to take something else. Instead, he made the extra effort to work with the sales manager and find the car I wanted. I had to wait for its delivery, but it was totally worth it. He was also extremely thorough and helpful in going through all the details of the sale and the features of the car on delivery day. I also worked with a financing representative who was very professional and courteous. Unfortunately, I do not remember and cannot read her name on the loan papers, but I was also very satisfied with that experience. More

The sales approach was friendly, non-aggressive and quite informative. They were extremely knowledgeable of the different car features, did not try to "over-sell," and were very helpful in getting the techn informative. They were extremely knowledgeable of the different car features, did not try to "over-sell," and were very helpful in getting the technology features setup and ready to go. I also appreciated their no-nonsense approach to pricing which made the experience much more enjoyable. I would definitely recommend Chevy Chase Acura and Stewart to others looking at purchasing a vehicle. More

Mr. Larson was very prompt in answering all of my questions either email, phone or in person. He devoted his attention to me and not others while assisting me. He was most thorough in processing th questions either email, phone or in person. He devoted his attention to me and not others while assisting me. He was most thorough in processing the paper work and took much time to orient me to the cars features and provided performance tips. He had a friendly yet professional approach and was not pushy nor did he try to press me to make a decision before I was ready. The overall experience was very good in that the showroom was comfortable, clean and not noisy with employees talking loudly across the room. Financing aspect (paperwork) was accomplished quickly and efficiently. I was explained the various options (accessories, added warranty etc) but not pushed into taking. Only suggestion would be for dealership to computerize credit application, sales contract etc rather than having salesperson spend his time writing it all down. This could all then flow to financing so those forms (some already gathered customer data) would not have to be written down again then keyed to computer. Pricing was good; I would buy from dealership again. I would buy here again. More

Very positive experience. I dealt with Chad Dorfman, first via email. He was responsive, knowledgeable, and helpful. I then visited the store, where Chad spent lots of time with us, showing us a varie first via email. He was responsive, knowledgeable, and helpful. I then visited the store, where Chad spent lots of time with us, showing us a variety of different cars, colors, styles etc. We did not feel pressured or rushed at all, and Chad was very helpful and straightforward. There was very little "selling" going on. He was simply there to help and provide information. It was a quick, easy, and pleasant experience, and I have the sense that Chevy Chase Acura will do great work and provide great service on a going-forward basis. They seem eager -- in a low-key way -- to keep customers happy in order to get repeat business and referrals. More

Peter Larson was great - friendly, knowledgeable, considerate, informed. He spent time with me to show me my new car and was very patient. I never felt rushed or pushed into any descision. Joe considerate, informed. He spent time with me to show me my new car and was very patient. I never felt rushed or pushed into any descision. Joe was very professional and courteous when it came to financing. I would reccomend the Peter and the dealer to anyone. Kevin Reynolds More

I dealt primarily with Colin Kahn in the recent purchase of my 2010 MDX. While purchasing a new vehicle can be a frustrating event, I found Colin to be extremely helpful, a pleasure to work with, and very of my 2010 MDX. While purchasing a new vehicle can be a frustrating event, I found Colin to be extremely helpful, a pleasure to work with, and very knowledgeable with respect to Acura products. I conducted much of my negotiations with Colin regarding purchase price via e-mail and was pleasantly surprised with his extremely responsive, informative and no-nonsense approach. I looked at several different vehicles and dealerships during my recent car-shopping, but can say with certainty that my experiences with Colin tipped the balance in my selection of a new MDX from Chevy Chase Acura. More

Excellent staff. Excellent service. Excellent car. I couldn't have been happier with my car buying experience. Generally, I detest the whole process of buying a car, especially the 'hard sell' tactic couldn't have been happier with my car buying experience. Generally, I detest the whole process of buying a car, especially the 'hard sell' tactics employed by so many dealerships. The process at this dealership was painless. More

Chevy Chase Acura was the only DC-area Acura dealer to provide a price in the opening e-mail response to my internet request, which I appreciated; the dealer also provided substantial information about th provide a price in the opening e-mail response to my internet request, which I appreciated; the dealer also provided substantial information about the car, the MDX, along with the opening e-quote. When it came time to negotiate, my initial sales, Peter, was busy but arranged for an easy transition to another sales person, Phil, so that I wouldn't have to wait. Negotiations were easy, the pricing was fair, and while I was offered the opportunity to purchase additional warranties, paint protectant, and similar items, very little time was spent discussing these once I said that I wasn't interested. When the time came to pick up the car, the sales person did a great job of introducing me to the various electronic features. I also appreciate the location in downtown Bethesda near Metro. More

Car shopping is not my favorite experience, but I was pleasantly surprised by my dealings with Peter Larson at Chevy Chase Acura. Very professional, very efficient, very straight-forward,no struggles, n pleasantly surprised by my dealings with Peter Larson at Chevy Chase Acura. Very professional, very efficient, very straight-forward,no struggles, no drama. He was helpful during and after the sale, and has made me a new customer! More

I had an excellent experience dealing with Chevy Chase Acura. I had some reservations buying a new car, as I've had poor experiences in the past, even when using car pricing services which fixed most of t Acura. I had some reservations buying a new car, as I've had poor experiences in the past, even when using car pricing services which fixed most of the associated costs of buying. I had driven the 2010 TL at another dealer, but then went to obtain internet quotes from other dealers in the DC metro area. Chevy Chase was the only dealer who actually gave me a quote, all the other dealers insisted that I come in, making the internet quote not a means of seeing what pricing was available, but instead a sales lead for these dealers. I met Jaymes Snyder at the dealership, he gave me a test drive of the car and demonstrated the different features. I told him that I would be buying a car soon, but would not be buying that day. He again went over the pricing which was exactly what was quoted to me. He also explained the different incentives built in, including a factory to dealer incentive which they were passing on to the buyer. There was no high pressure salesmanship in his approach. After visiting the previous dealer and getting the high pressure sales pitch, then the back and forth to the manager, I was struck by the contrast in sales styles. The pricing came out to be a thousand less at Chevy Chase than what the other dealer offered. I had asked for a slightly different color than what was on the lot, and Jaymes had his dealership try to locate the precise color I wanted, but when we discussed further, they gave a cash incentive to take the one on the lot and I did that. We kept them late at the dealership that night, as with all the Christmas shopping traffic around Tysons, it took us until 8:40 to get to Chevy Chase, but they got us the car, processed the paperwork, and got us out around 10 (they close at 9). This was the most stress free car buying experience I've had. More