Chevy Chase Acura | Page 21

What a wonderful buying experience. I live in Texas and flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was no beating around the bush, no pressure - just an honest quote. I agreed to do the deal and he took care of everything in the background to make my purchase as smooth as possible. Everything was set when I arrived so I could just drive the car, make sure it was good and the paperwork was done quickly. BTW - Peter came in on his day off to complete the sale, and after everything was over, he spent close to an hour with me in the car setting things up for me, explaining things and just making sure I was all set for my drive back to Texas (and again, this was on his day off). He clearly knew the car very well and that helped me get more comfortable with the car very quickly. The car was in the condition promised - and the price was great! The drive to Texas was long, but the purchase experience was good enough that I'll look for Peter next time I'm looking to buy an Acura (this is my 3rd one). More

Not impressed however I must say the sales manager at Acura, Ralph...is awesome. Was very nice, patient and approachable. It was do to Ralph's kind manner and his accurate assessment of the situation t Acura, Ralph...is awesome. Was very nice, patient and approachable. It was do to Ralph's kind manner and his accurate assessment of the situation that helped to convince me to close the deal. The car I was buying I really wanted, so there was no need to "sell" me on it. However, it was the sales consultant, Peter, that was lack-luster....not friendly at ALL! Very stoic and he acted as if we (myself, my husband and our child) were annoying him. He showed very little patience when working with us which I believe Ralph sensed...and he came right over and saved the day. I was totally prepared to walk out the door because Peter sounded/looked as if he was disinterested in whether I purchased the vehicle. Aside from working with Peter, I was very pleased with my car and the terms that were reached. Since Ralph came and rescued the deal I gave the dealership an "ok" rating. If everyone at the dealership had Ralph's demeanor I would absolutely recommend this place. More

Their prices are higher than other dealerships around. They are making so much profit off of ripping people off. But since they are located in a rich area I guess they can still make business. They are re They are making so much profit off of ripping people off. But since they are located in a rich area I guess they can still make business. They are really unorganized because I went their twice and both times the vehicle I went to see was sold. I had called before I went the first time I was told it was still there and after I went they said it was sold last night. Second time I went as soon as they opened and again the car I liked was sold but still listed on their website. Even after 3 days after being sold they keep the car on their website. I have noticed that other dealerships post a message that "vehicle has been sold and look for similar vehicles" as soon as they can but chevy chase website is very misleading. Also if you are willing to go to their dealership, look for the car you want on their website instead of acura certified website because their prices are different for the same vehicle. If you plan to go there....GOOD LUCK! More

My husband and I came in to look for a new car because of our new baby. Tony Cox was extremely helpful and had so much passion for Acura's we fell in love. We knew nothing about the SUV's prior to coming i our new baby. Tony Cox was extremely helpful and had so much passion for Acura's we fell in love. We knew nothing about the SUV's prior to coming in (admittedly, I just liked the way they looked on the street) and Tony gave us so much information. I can't imagine taking my little one in any other car. We felt no pressure, we even left and looked at other vehicles, he followed up (still no pressure) and just knew, this guy loves these cars genuinly. Anyone who actually cares this much about a product and is not "salesy" is the best sales person in my opinion. Tony and Chevy Chase Acura were amazing. They have fair pricing, knowledgable staff, and great products. When we are ready, my husband is going to trade is car in for an Acura, too! More

We had some really bad experience with their customer service in sales. They did not even reply to my first email (not counting the automatic email sent out by cars.com) asking for some information on th service in sales. They did not even reply to my first email (not counting the automatic email sent out by cars.com) asking for some information on the cars we were interested in. And when we got there to take a look at the cars, we had the test drive but we definitely got this feeling that they were simply trying to rush us out of there as soon as they could. We went to Rosenthal afterwards and got the car we wanted. The level of customer service was night and day. I am actually very very surprised to see the rating of this dealership is this high. Just my personal feedback but i will NEVER deal with them again, no matter for what reasons. More

On a Tuesday night, I sent out quote requests from 3 local Acura dealers. Larry was the first to respond via email and phone the next morning. He emailed me a brochure with a great price. The other 2 local Acura dealers. Larry was the first to respond via email and phone the next morning. He emailed me a brochure with a great price. The other 2 dealers were slower to contact me and wanted a lot more for the same model. On Thursday I went in for a test drive (Acura TL SH-AWD w/ Tech package.) After showing me the vehicles that were available, I picked one to drive and Larry encouraged me to take it out on the highway. Before leaving for the test drive he showed me a few things on the car and how they worked. During the drive he answered any questions I had. Once we got back, doing the rest of the deal was the easiest deal I have ever done at a dealership in the 20 years I have been buying cars. They offered me close to what I wanted for the trade-in. I didn't have to go through any kind of marathon negotiation session like I have on past cars. None of the usual dealer stuff of hidden fees or added surprises when I got to the finance office either. Joe in finance got me taken care of in what has to be record time for any car I have financed. Once the deal was done, Larry got into the car with me and paired my cell phone with the car;s Bluetooth, imported the phone book, added my house to the navigation and went over how to use everything. Total time at the dealership was 3.5 hours and that was including them sending the car for a full detailing of the exterior and interior. I have negotiated alone for more than 3.5 hours in the past. I would definitely purchase another vehicle from Larry and Chevy Chase Acura. More