Chevy Chase Acura

2016 RLX - Awesome Performance I took my 2016 RLX on its first extended road trip of approximately 300 miles including some very large mountains in the Appalachian chain. Some of I took my 2016 RLX on its first extended road trip of approximately 300 miles including some very large mountains in the Appalachian chain. Some of the mountains I navigated exceeded 3600 feet in elevation and the car had more than enough power to tame each one without "breaking a sweat". Plus, the car even performed at 28 MPG through those mountains. I am very pleased with my investment in this new vehicle. I have been a very satisfied customer of Chevy Chase Acura for over 11 years, buying three Acura models and servicing them there. No one can beat the elite service a customer gets from both their sales and service departments. More

Great Dealership to buy Acura's They are a great dealership from my experience with them. I thought about buying a new Acura MDX. Checked out all the dealerships in DC metro area but They are a great dealership from my experience with them. I thought about buying a new Acura MDX. Checked out all the dealerships in DC metro area but they were the ones who got me the best number.. In addition, the sales guys are very courteous and ready to spend time with you to exactly understand your needs. I will highly recommend you to go and shop with them, you wont be disappointed. More

Great Sales People - Horrible Dealership The sales people I worked with were great and very patient as I made my decision about which car i was going to purchase (between Acura and another ma The sales people I worked with were great and very patient as I made my decision about which car i was going to purchase (between Acura and another make). They never rushed me and were always very helpful. When I finally made my decision to purchase a 2016 Acura MDX - advanced package, it was a Friday and the process was just bad. First, we waited about 20 minutes for the finance person, which wasn't that big of a deal but i was surprised they only had 1 person working. When we finally got done with the finance person, the salesperson took me out to take a look at the car i had just purchased. Well, there were very noticeable scratches on the rear driver side of the car. The manager came out to look and said they could buff it out for me. Considering I just wrote a check for half the value of this car, i wanted them to find me a new one. I did not want one with a "defect" that they would just buff out. They didn't have another one in the dealership and had to bring one in. I could definitely tell that the manager was trying to dissuade me from bringing a car in from another dealership but i didn't care. In the end, they sent me home with a different MDX that had all these stickers and other advertisements for their dealership. The next day, they called me in to notify me that they had found me a new car. I went to the dealership to inspect it and everything looked good but it was quite dirty is some spots. They took the new car back to have it cleaned but also to put on some protective coating that i had got. When the car came back (maybe 1.5-2 hours later), it was still dirty and i again pointed out the dirty areas. The sales person took it back to be cleaned again and when they brought it out, IT WAS STILL DIRTY. At this point, i am super angry and annoyed. The parts that were dirty were not obscure parts of the car. I mean, the people cleaning the cars must be working in the dark. Maybe Chevy Chase Acura needs to invest in better lighting. They cleaned one side of the dirty part but not the other. At this point I was quite vocal (to my husband) in my displeasure and regret in not tearing up the check the night before and going with the other car. The manager never came over to explain anything to me about why it was taking so long and why his staff were completely inept. The salesperson mentioned that some manager was going down to the service area to see what was going on. When the manager (maybe GM) walked by during one of my rants to my husband, he gave us two Acura water bottles. Which, i guess was a nice gesture but didn't make up for the very long and unnecessary process. When the car was eventually done and inspected, i just wanted to get the xxxx out of Chevy Chase Acura. The salesperson explained the features of the car to me and we were off. Well, after driving a few miles down the road on Wisconsin Avenue, my husband turns to me and says "make a u-turn and go back to Acura". He wouldn't tell me why but just told me to turn around. It turns out that the piece of plastic above my rear-view mirror WAS MISSING. We went back to the dealership and the manager took a piece from another car and put it into mine. No real explanation or apologies were given. Again, the sales people were very nice, professional and patient with me as I made a decision on which car to purchase which is why i gave this review 1 star. Honestly, the car itself is fine. It drives well and is nice but I can honestly say that I would never purchase another car from Chevy Chase Acura. I've purchased/assisted in the purchase of cars from Herson's Honda, BMW of Rockville and Euromotors in Bethesda and this was by far, the worst experience ever. I would definitely NOT recommend this dealership and I haven't. More

Would not HONOR their written OFFER Got a written offer from one of their Internet sales guys. It specifically said that the Chevy Chase would sell the vehicle at $XXXXX price. Liked Got a written offer from one of their Internet sales guys. It specifically said that the Chevy Chase would sell the vehicle at $XXXXX price. Liked the number quoted. So I followed it up with an e-mail asking them to confirm. Then a new internet sales guy jumped in and said they cannot sell at the price that was quoted... This new Internet sales guy said something about "miscommunication, etc..." What a croc! Avoid this dealership at all cost... More

Excellent Experience This is my third lease with Chevy Chase Acura. Their fairness and professionalism make it hard to take my business anywhere else. Mike Jones gave me This is my third lease with Chevy Chase Acura. Their fairness and professionalism make it hard to take my business anywhere else. Mike Jones gave me very good advice to help me decide on a car. I couldn't decide between the MDX and RDX and ended up with the MDX. Mike was very patient with all of my questions and never pushed me. This dealership has a loyalty program that lets me roll over unused miles and provides free oil changes and car washes. They even agreed to let me out of my current lease 3 months early! From the pleasant receptionist, to the clean and stylish restrooms to the very effecient business manager to the helpful sales staff, my experience was great! More

Sales Oscar Juarez was a great sales person it's just unfortunate that 2 days after I go to look at the car I want the internet price is no longer the same. Oscar Juarez was a great sales person it's just unfortunate that 2 days after I go to look at the car I want the internet price is no longer the same. Literally 2k more. I did my research on the acura website and found a few cars at different dealers for about the same price and mileage prior to going to Chevy chase Acura. The manager just didn't budge low enough from the higher internet price for me to go ahead with purchase. I am glad I did my research got my 2015 ILX from criswell in annapolis for 1k less than the actual internet price I had gotten in my initial search. My sales person literally lowered 1K without me even asking. No money down. My loan covered everything. More

Excellent sales staff Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily, I'd been researching the issue and TLX was as close as I could get to as good as car as I'd had. My salesperson at Chevy Chase Acura, Don Watkins, was as considerate and helpful as could be. So was his sales manager Ralph Kolius, who offered a deal that beat his competitors by $1000. Would highly recommend. More

Worked hard for the business This dealer provided an excellent price in response to my Internet inquiry. In discussions, we determined that the dealer did not have the exact mode This dealer provided an excellent price in response to my Internet inquiry. In discussions, we determined that the dealer did not have the exact model in stock. That model was due in one week from the time of our discussions. The dealer later offered to find the model for more immediate delivery or to allow me use of a dealer vehicle until the model arrived. While I appreciate their efforts to accommodate me, I had committed to take delivery on a car from another dealer by that time. Given their interest in finding a workable solution and excellent price, I will start my next search with this dealer. More

The worst experience & customer service I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my drivi I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my driving license. After the dealer copied it, he came up with a price sheet & said he can't do a test drive. I asked to speak to the manager , & a guy by the name Azziz came & said his dealers are busy to do a test drive. I asked why , especially after offered to test drive by the dealer himself. He said they have other customers that are coming to the dealership. I was mesmerized, as there were no customers waiting & the dealership was empty & there were plenty of dealers walking around. It's like Sunday afternoon & they don't want to work. I have seen so many negative reviews about this dealership , but I didn't take them seriously before. I strongly suggest not going there . More

2011 MDX - Staff is friendly and accommodating!. Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after rep Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after repeated lectures that I didn't want to work with that person any longer, they got the message. I have been very pleased with the service I have received. I will note, being nice to the people who service your car goes a long way in getting good service. Be polite, be courteous, be personable with them, I have witnessed customers treat the service people poorly in this place, I think its a two way street. They are not order takers, they are humans too. It goes a long way. Regardless, they have been very accommodating, providing loaner cars and fair with any work that needed to be done. More