Chevy Chase Acura

Negative experience at Chevy Chase Acura I had been shopping for a new 2020 RDX Advance AWD to upgrade my 2016 RDX Advance AWD. I was in communication with Richard Boyd at Chevy Chase Acura I had been shopping for a new 2020 RDX Advance AWD to upgrade my 2016 RDX Advance AWD. I was in communication with Richard Boyd at Chevy Chase Acura for a few months discussing pricing and accessory options for a 2020 RDX Advance AWD. Richard knew the vehicle, color, and the accessories I was considering. He also knew the vehicle I would be trading and approximate mileage. When my Dad and I visited the dealership for the first time, it took 40 minutes after my vehicle was appraised to get the initial offer from the sales manager. Richard apologized and stated that the manager was working a quote for a second vehicle, in addition to mine. After a little back and forth, we agreed on a price, the agreement was signed, and a deposit was made. I was very satisfied with the price and felt that I had agreed to a good offer. Though, they never presented me with the final offer for my trade and the final price for the new vehicle. It was all lumped together in one bottom line price. At this point, I was told that the vehicle I had been looking at online for 2 months, and that Richard knew I was coming in to see, was being driven by the owner's wife and was not available for me to buy. I drove two and a half hours round trip to purchase a vehicle that could not be sold to me. I completed a minimal amount of paperwork and financing was briefly discussed, including the .9% interest rate that is offered through Acura. Richard promised that the accessories and Xzilon that I purchased would be installed when I went back approximately 4 days later to pickup the vehicle. My family and I traveled four and a half hours round trip from Pennsylvania to the dealership to pick up the vehicle on the agreed upon date. Initial paperwork was completed with the assistance of Richard and the finance manager came in to further discuss financing options. I knew Acura was offering .9% financing, as stated on both Chevy Chase Acura and Acura's websites. At this point, the finance manager told me that the .9% financing could not be combined with the agreed-upon price for the vehicle I was purchasing. He stated that Chevy Chase applied incentives to get me the price I wanted but could not offer the .9% financing that is advertised on both websites. Neither website states that the .9% financing cannot be combined with other incentives. Further, I had received multiple offers from other dealerships that combined incentives with the Acura .9% financing. I stated to the finance manager that if I could not receive the .9% financing that I would not purchase the car, as it was never mentioned to me that I either had to pick the .9% financing or stick with the agreed upon price of the vehicle. The finance manager asked another gentleman to step into the office. No introductions were made and we later determined we were speaking with Ralph Kolius, the sales manager. Ralph immediately and aggressively handed me my check back yelling "IS THIS WHAT YOU WANT?". He then stated that they could not offer the .9% financing with the added incentives. Yet, he would not elaborate on exactly what incentives or "pricing" I received that could not be combined. He did state that they could split the difference. I'm still unsure of what he meant by this since a credit check had not even been run yet and my interest rate was not determined. I declined his offer and he became irate. He did not care about satisfying a customer and he treated my family with absolute disrespect. He came into the office with my check in hand not willing to further discuss the deal or win my business. I wanted nothing more than to purchase a new RDX and continue driving a reliable and high-tech vehicle. But at this point, I do not feel that I am a valued Acura customer and most likely will not be making another Acura purchase. Chevy Chase Acura was sneaky and non-transparent in their deal. I have never been to a dealership where I have to specify before the negotiating starts that I would prefer a lower interest rate compared to a lower vehicle price. This is not how car buying works. More

Purchased multiple vehicles from them, they sell quality Phil Buzilo is an excellent sales consultant. We have purchased multiple vehicles from this dealer and they provide excellent customer service. All of Phil Buzilo is an excellent sales consultant. We have purchased multiple vehicles from this dealer and they provide excellent customer service. All of their cars are top notch and I trust them. I would highly recommend Chevy Chase Acura if you want something performant, reliable, and practical. After owning German cars, I will never go with another brand but Acura. Their service department is also very reasonable. Thanks Phil for dealing with me, I appreciate it, as I know I am a hard customer to please. More

Excellent Customer Service Recently bought a 2019 Acura MDX from Chevy Chase Acura. Duane Buck, the sales advisor is the best. From email and text updates, to negotiating the pr Recently bought a 2019 Acura MDX from Chevy Chase Acura. Duane Buck, the sales advisor is the best. From email and text updates, to negotiating the price and to identify the vehicle of my liking, there were no surprises what so ever after visiting the dealership, price was as negotiated!! He is patient, knowledgeable and very accommodating. His professionalism and customer service is unmatched. More

Do not believe anything they say about a great deal I would give them zero starts. Do not believe anything they say about a great deal. They just try to get rid of unwanted cars. I wanted to finish my l I would give them zero starts. Do not believe anything they say about a great deal. They just try to get rid of unwanted cars. I wanted to finish my lease earlier and drive another car. I wanted the newest model RDX., but it was not available. I had excessive mileage on my leased car. The lease would be over in seven months. If I leased another Acura, I could return my car three months earlier. The newest RDX would be available by then. All I would be charged was excessive mileage – projected $800. However, they told me that lease prices would be expensive at that time and advised to lease an old RDX right away, while they were still available. Then they promised to favorably replace it with the newest RDX in about a year. The older RDX ran well, but it lacked even the basic technology and safety features. They promised me the greatest deal on this old RDX and soon replace it with the new model, when prices would be more favorable. However, it was a sham. The problems started immediately. This old RDX used artificial material instead of real leather, which was toxic for some people. I simply was sick from fumes and was another person. All others did not get sick, but found fumes uncomfortable. I contacted the dealer right away and explained the situation. They promised to help. But it was an empty promise. They gave me a runaround for weeks, and them explained that I could trade in the car with $10,000 loss and get another Acura from them. Otherwise, they were not going to take the car. I understood that by returning a car I would be be losing money, but ten thousand dollars was beyond unreasonable. If the car had so much negative equity, how in just year this negative equity could magically disappear? The value of the car would drop in a year. My total lease payments would be barely a half of the negative equity. Obviously, there would be no good deal in a year. They just needed to get rid of these dated older RDX. I kept asking them , how in just a year they weer going to trade in this very car which had so much negative equity? They did not answer. The deal they offered me on another Acura was not very good and I did not fall for it. I contacted Acura USA about the toxic material but wasted time. They confirmed that the material makes some people sick, but according to them the number of people who may get sick from fumes was very small and therefore Acura was not going to do anything about it. More

Thank you!! From the first phone call to schedule an appointment until I left the service department in my car, I received the very best service I have ever had f From the first phone call to schedule an appointment until I left the service department in my car, I received the very best service I have ever had from a dealership. When I arrived, everything was very well organized and I had very little wait time to be greeted. Eric Sanchez was extremely polite and very accommodating. Roberto who did the repairs I needed was excellent. I was given a quote and explanation for everything before automatically being charged. I came in with a noise that was difficult to explain, and another dealership told me it was my transmission, and this would cost thousands of dollars. Another dealership told me I needed wheel bearings and brakes. Roberto diagnosed the issue and found the problem, and it ended up being on warranty. He also examined the brakes, and the only thing I needed was a brake fluid flush. Eric called me with the information, from the technician and even went through everything when the car was finished. I saved thousands of dollars because of the fantastic service and professionalism. The waiting room was awesome,. I was able to work in a quiet room, and did what I needed to do for my job. Thank you Chevy Chase Acura. When I need to replace my Acura, I will definitely be back!! More

Highly recommend working with this dealer! If you’re looking for a straight forward easy car buying experience, look no further! My husband and I had been to several other dealers and had terri If you’re looking for a straight forward easy car buying experience, look no further! My husband and I had been to several other dealers and had terrible experiences with service. Duane and Tu took care of us at Chevy Chase Acura— they worked to find us the perfect certified MDX in our price range. They answered all of our questions and gave us an amazing price. Thank you for making the car buying experience easy! More

Awesome Car Buying Experience My wife and I bought a new 2017 MDX after thanksgiving. We was very pleased with the pricing, no pressure sell service, and finance program at the d My wife and I bought a new 2017 MDX after thanksgiving. We was very pleased with the pricing, no pressure sell service, and finance program at the dealership. Ralph, the sale manager, and David Patty, our sale representative, were so patient with us and worked with us along the process. 3 weeks later, our new MDX had a mechanical issue. The dealership step up to the plate after taking our MDX on an inspection. They replaced our MDX with the new one with exact trim and color. Ralph was very patient, professional, informative and helped us every step along the way. We was so please that we decided to trade another car for a TLX. This was our best experience on car buying for us. More

Excellent Customer Service I recently purchased a Certified 2016 TLX from Chevy Chase Acura and received the best customer service during and after my purchase from Michael Dads I recently purchased a Certified 2016 TLX from Chevy Chase Acura and received the best customer service during and after my purchase from Michael Dadson. He answered every question thoroughly, great salesman, he didn't come of us just trying to make a sale, made sure i didn't spend the whole day in finance and at the dealership. Thank you Michael and Kaveh for making it the best buying experience i have ever had! More

Pleasantly unexpected Jake and Marvin were so nice. They moved 4 or 5 cars so I could test drive a beautiful TSX. Even after I told Jake I wasn't buying a car for at leas Jake and Marvin were so nice. They moved 4 or 5 cars so I could test drive a beautiful TSX. Even after I told Jake I wasn't buying a car for at least 12 months because of my credit! So professional! More

Great place This place is great!! The staff is very helpful and knowledgeable. I could not think of anything more they could have done for me. Service department This place is great!! The staff is very helpful and knowledgeable. I could not think of anything more they could have done for me. Service department is wonderful. More