Chevy Chase Acura

I received excellent service on multiple visits. Friendly,accommodating salesman and sales manager. Convenient and very Safe, Covid sanitized showroom. I’m excited to own a pretty blue RDX. Friendly,accommodating salesman and sales manager. Convenient and very Safe, Covid sanitized showroom. I’m excited to own a pretty blue RDX. More

Excellent service received. Staff was warm, friendly, professional and knowledgeable. Kept me informed the entire time. I knew what needed to be done and why. professional and knowledgeable. Kept me informed the entire time. I knew what needed to be done and why. More

Resolutions to problems that I had presented were explained to my satisfaction. Due.to covid-19 protocol it was very uncomfortable waiting in cold for my car to be delivered. explained to my satisfaction. Due.to covid-19 protocol it was very uncomfortable waiting in cold for my car to be delivered. More

I signed a new lease on December 3, 2020, for a 2021 Acura ILX. The process, spearheaded by Fred Ginwright, was smooth and easy, even thought a bit time-consuming on lease-signing day. Both Fred Ginwr Acura ILX. The process, spearheaded by Fred Ginwright, was smooth and easy, even thought a bit time-consuming on lease-signing day. Both Fred Ginwright and business manager, Mass Boiro, were courteous and helpful. Any blips in the experience -- no one to greet customers in the showroom, an unprepared model to test drive -- were just blips and, no doubt, the result of the pandemic which has created so many challenges for businesses of all types. To conclude, my experience with Chevy Chase Acura over a number of years has been very positive, both on the business/financial side and service side. I wish the dealership well in 2021. . More

I had my paper work done before I got there. This is the way to go when buying a car if you know exactly what you want before you go to the dealership. Most of the time I was there, it was learning about t way to go when buying a car if you know exactly what you want before you go to the dealership. Most of the time I was there, it was learning about the car and not all the paperwork. I was given a great price and my experience was 10 out of 10. More

Richard was extremely helpful and knowledgeable. He guided us through an extensive test drive and showed us all the features of the MDX hybrid. Thanks! guided us through an extensive test drive and showed us all the features of the MDX hybrid. Thanks! More

Can't get my plates for 9 months. I leased 2020 TLX Advance from Fred at Chevy Chase Acura back in March. I got a quote over the phone, did not negotiate it, just drove to pick it up. I asked to prep Advance from Fred at Chevy Chase Acura back in March. I got a quote over the phone, did not negotiate it, just drove to pick it up. I asked to prepare all the paperwork before arrival but spend many hours in the dealership anyway. When my temporary registration expired, Fred told me that due to Covid, my permanent registration can be delayed and it is legal to drive with expired registration. The last reply email I receive from Fred was on June 9 after which he just stops responding. When I email his manager on Dec. 7th, someone else called me to explain that they are extremely busy, and the best way for me is to text Fred as he does not read his email and only replies to texts. I got another 2020 Acura MDX Advance from a different dealership in August and receive permanent registration/plates within a month. The Verdict - great car (I had more than 10 Acura's), ok initial sale, a very bad experience with dealership customer service. More

If I could give this dealership 0 starts, I would !! I ended up at this dealership after hunting for an 2019 Acura ILX Premium online. My first visit to this location ran smoothly. I test drove the c I ended up at this dealership after hunting for an 2019 Acura ILX Premium online. My first visit to this location ran smoothly. I test drove the car I was interested in and Frederyc Botera, who was very helpful in the process, printed out a bill of sales with the final price of the vehicle. After reviewing my options, I decided to finance the car through my bank and picked up the check the following day for the amount that was agreed upon. It's now time to sign all needed documentation and here is where everything goes downhill. After explaining to Frederyc that I chose to finance through my bank, he still demanded that I give him my social security number on a piece of paper headed Credit Application. After asking him why do they need to run my credit, he replies "under MD law, we need to run a background check" At this point, I'm frustrated because I know that a background check has nothing to do with this car sale. I refused once again and he then proceeded to get a finance manager to explain why my social was needed. After waiting for 30 minutes, the finance manager finally comes in. She begins to explain that the information that was given to me by Frederyc was incorrect and I did not need to provide my social if I was not financing through them. However, she begins to explain that because I wanted to purchase a loaner car and not finance through them, the cost would go up $1,000. I walked in there with a check at hand only to find out that I was given nothing but false information and the finalized price was in actuality not final. Do not waste your time with these individuals. Information seems to be made up along the way and it's quite unprofessional. They will cheat you and get over on you if you do not know what you are doing. I suggest that you spend your money elsewhere. More

I purchased my Chevrolet Equinox from Chevy Chase Acura. My sales consultant was Moe Nessem. He was kind, courteous, friendly, patient and very professional. I didn't feel pressured and his primary goal was My sales consultant was Moe Nessem. He was kind, courteous, friendly, patient and very professional. I didn't feel pressured and his primary goal was to make sure I was happy and satisfied - and I was extremely satisfied. He treated me more like family than a customer. I also want to thank Kaveh Jahed, the Director of Sales, for getting me the best deal, rate and terms. I love my SUV and I love Chevy Chase Acura. If you are looking for a vehicle, PLEASE SEE THEM. They will truly take care of you! More

Had a great experience buying a 2020 ILX. two weeks ago. I worked with Richard Boyd who was informative without being pushy. Price was less than what I expected and Richard has been great about answering I worked with Richard Boyd who was informative without being pushy. Price was less than what I expected and Richard has been great about answering questions about the car settings after the sale. More