Chevrolet of Wayzata

My experience with Wayzata Chevrolet was less than desirable to say the least. I live about 45 minutes away and my salesperson told me they were doing everything by appointment only. I show up to my 4 desirable to say the least. I live about 45 minutes away and my salesperson told me they were doing everything by appointment only. I show up to my 4:00pm appointment to test drive a used Toyota Tundra. I show up to my appointment and someone who drove up to the lot was scoping out the Truck I drove 45 minutes away to test drive. The salesperson goes over to the other guy and takes the walk in for a test drive and my salesperson who I made an appointment with tells me basically it’s a “coin-flip” whether or not that guys is going to buy it so I guess we’ll just wait and see. I’m obviously pissed but I get that it’s a dealership and they are in the business of selling cars not giving test drives but a Dealership that really cared about their customers I feel would of told the guy who just drove up that this vehicle has a scheduled appointment and we’d be more than happy to show it to you if things don’t work out with the guy who had an appointment. Instead, I speak to the sales manager and am told in a nut shell “tough xxxxing luck” and I’m welcome to stick around to see if the walk in guy doesn’t buy it. Needless to say I can’t suggest strongly enough to stay away from salesman Ethan Wehling and the rest of the sales team at Wayzata Chevrolet. If they aren’t afraid to xxxx you that badly on just showing you the car then God only knows how bad they’ll xxxx you everywhere else. More

This will not be pretty at all. I will start off by saying that although Taylor the salesman asked for a 5 star review, sadly he will need to be a casualty in this train wreck of an experience. First I saying that although Taylor the salesman asked for a 5 star review, sadly he will need to be a casualty in this train wreck of an experience. First I drove down from Blaine to test drive this 2019 Sante Fe going for 18,250. Everything started off well, random small talk in the car during the test drive, etc. I was going to trade in my 2011 Chevy Cruze and when we got back went to sit down at Taylor´s station while we waited. I told him I was in fact interested so he ran some numbers for me that would include the final price with the trade in amount. A few minutes later I find myself looking at the itemized price sheet - with a couple of surprises - the first of a few. On it was my trade in valued at 3,000. KBB in fair condition was 4137, so over 1000 below the KBB value, lowball for sure, but hey things like that should be expected I suppose (but not with all dealers. Later on I negotiated up to 3800, but they would not budge on the 18,250). Up a few lines was an amount under the line item ¨Accessories¨ for 899.00. I inquired about that amount and was told it was this miraculous stuff they coat the exterior and interior of the car with called Xzylon or something or other. It was put on every car and comes with a 5 year warranty. Whatever the benefits of this product, this was not a choice; if I wanted the car I paid the 899.00 for this miracle. Two things wrong with this: 1 This inclusion was never mentioned on the website/page for the car in question - very misleading, bordering on false advertising if you ask me for obvious reasons, the main one being it was part of the price of the car, this was not a choice customers had. A fair and honest dealership would have included this in the asking price, or made it plain that the asking price was before the 899.00 required markup for the miracle. 2. This inclusion once I was at the dealership should have been brought to my attention and disclosed before bringing me an itemized price listing, which is all part of transparency that ends up building trust, so the fact this was not mentioned highlights the deceptive tactic even more brightly (I wonder how many customers saw this as part of the ¨tax, title license¨ fees and did not even question it). The salesman literally explained the stuff to me as if he were trying to sell it to me, not as if I had a choice to buy it or not. The timing and the reveal of finding out about this hidden and downright blatant deceitful tactic was startling to say the least. But we are not done...there was more to come...Next up was financing. I explained I would put some money down (for some reason they really wanted to know how much, but I was noncommittal). Taylor left for a bit as they ran my credit. Minutes later I am staring down at a table that shows what my monthly amount would be for several possible months financed at several possible dollar amounts put down, with the 3.99% rate my credit garnered. Nothing out of the ordinary about that except the amount of each payment. I stared at it a bit, even took my calculator out and crunched some numbers. Something seemed off. I mentioned that the monthly payments seemed a bit high and was then informed that they reflected the monthly payments with the (optional) extended warranty. Now I have bought a few cars in my day and never was I solely and initially shown and quoted a monthly payment that automatically included the extended warranty. I was not informed they would be doing this and I am almost certain that they would not have told me if I agreed to the terms until I found out (perhaps) when I met with the financier deal closer. I asked if I could see another table that included the amounts with the monthly payments without the added extended warranty. I was and was soon presented with a monthly payment more expected and about 50.00 less per month than before. At about this time my mind was beginning to realize this was not the ideal situation and that these business practices were sketchy at best. BUT I had been to a lot of dealers and was getting run down a bit, and further my wife really wanted a Santa Fe. Which brings me to the next adventure in this tragedy - financing - scene 2. As mentioned they ran my credit and I was in pretty good shape and secured that 3.99% rate for 60 months. I would have taken it but a call to my wife at home made me think otherwise. My wife gently reminded me that her credit was better than mine and that we got a better interest rate (2.89%) on our Sienna using her credit score. I relayed this information to Taylor who told me they could not run my wife´s credit score without her signing the form. After another call in I suggested my wife come down and give it a try (not a short drive, but perhaps worth it we thought). When I mentioned this to Taylor and the finance rep.I was told that the financing would probably be the same rate even with her higher score. I asked what my score was and Taylor told me he could not tell me and that only the person who ran the score could. So we got him out and he told me my score and said in no uncertain terms that my wife´s score, even if better would probably either still result in a 3.99% rate or the monthly amount would only go down only about $7.00. I communicated this to my wife who rightfully so informed them they were incorrect and that she would in fact come down and sign the credit check form. During this interim of waiting about 30 minutes to get here I took the opportunity to give Taylor some advice. 1. Let people know either online, and up front soon in the process that each and every car's true asking price is actually 899.00 more that they are thinking, 2. When you are showing a breakdown of pricing for the vehicle, show it without any add ons and extra warranties without discussing it with the customer. Both practices make the customer feel swindled and manipulated and distrustful. So my wife comes down, they run her credit and we are waiting - for much longer than I had to initially wait. We finally are asked to go finalize the deal in the business office, thinking we would be told the new breakdown and hopefully the better rate. But no - we are asked to just start signing away. I stopped the woman and asked her before we signed that we would like to know the results of my wife´s credit check and if we had in fact gotten a better rate. She looked extremely bewildered, asking didn't we already talk with Taylor about that. I said we had not and we were waiting all this time for the results. Well, it turns out that my wife got us a 2.99% rate and our monthly payment went down about 40.00/month - not the $7.00 we were told. To me this lack of communication from the sales reps highlights again the deception and lies they tried to use to close the deal at 3.99%. So: my final analysis of this dealership is that they are manipulative, dishonest, and untrustworthy. I realize I should have walked out right after I processed that 899.00 add on so well hidden and not talked about - just like the older gentleman behind me at one of the tables did when he found out about it. Before he left he stormed into the business office to demand it be removed, which did not happen as reflected in his empty chair for the remainder of my visit. Taylor was nice enough and we had some good conversation talking about this and that. My advice for him is that in order to keep his integrity he should bolt from that place and find a dealership much more honest and transparent, it would suit him more -because like I said he was a nice guy - who is simply a victim of the practices of his employer. Good luck to him! For me, my regret for staying and buying from this dealer will linger for a while - I know I should have left - but I guess I can find some comfort knowing that maybe I could steer one other person away from this place. More

Worst new car buying experience ever! So bad that I didn’t even buy from them. They have now started price gouging their customers. See for yourself they raised the cost of a Tahoe by $5000 over MSRP t didn’t even buy from them. They have now started price gouging their customers. See for yourself they raised the cost of a Tahoe by $5000 over MSRP to take advantage of their “customers”. Truly unbelievable! Plenty of dealerships out there that still believe in customer service and they’re not one of them. More

The worst experience in the service department today. Was looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any service here again. You may want to remember you are there for the customers not the pay check. I would give the service department zero stars. Very disappointing. More