Chevrolet of Walla Walla - Service Center

I telephoned to schedule an oil change plus a transmission flush/filter change. The next day, their automated notification system sent me an email reminder that I was scheduled for a cooling syst transmission flush/filter change. The next day, their automated notification system sent me an email reminder that I was scheduled for a cooling system flush, even though I had wanted a transmission flush. So I had to telephone again to get my order changed from cooling system to transmission flush. I asked the guy how much the transmission flush would cost. He quoted around $400. When I arrived for service at the dealership, they said the transmission service would be over $700. When I asked about the $300 increase, she said it was because of the filter change. I canceled and will never return to them. The entire experience felt like a chluster f@&@ More

I do not like having a service arbitrarily charged without asking me if I want it. I especially do not appreciate or like having the cooling and oil seals replaced for $1400 and then Dodge is replacin without asking me if I want it. I especially do not appreciate or like having the cooling and oil seals replaced for $1400 and then Dodge is replacing them again as THEY FAILED!!! This was a total fail and I feel I got scammed! More

I’ve only dealt with the service dept. I have always been happy with their work. I have always been happy with their work. More

Service was great very friendly, got my rig done in a timely manner .most definitely going back! timely manner .most definitely going back! More

It doesn’t seem like the service manager is motivated to fix my 2020 Silverado. The factory GPS does not work and it hadn’t in four months. She even stated she’s having trouble with hers. A $65,000 truck. I fix my 2020 Silverado. The factory GPS does not work and it hadn’t in four months. She even stated she’s having trouble with hers. A $65,000 truck. I am very unhappy. More

The vehicle was in the shop for 3 weeks. I received a call explaining the technician broke an additional part trying to make repairs at the 2 week mark. I received another call 2-3 days befo I received a call explaining the technician broke an additional part trying to make repairs at the 2 week mark. I received another call 2-3 days before the vehicle was done offering a rental car. The service department waited 2 1/2 weeks before making this offer. I was then told they would provide a discount. When we paid for the repairs we were told “10% is the highest my computer will allow.” We received roughly $100 off a $1700 bill. After all of this, the issue we brought it in for has not been fixed. More

I went in to have them stop the ticking sound my car was making, and the 3 things that showed up on my display. They charged me $205 & told me I needed a new battery. 💔🤑🤑🤑🤮🤬🤬🤬 making, and the 3 things that showed up on my display. They charged me $205 & told me I needed a new battery. 💔🤑🤑🤑🤮🤬🤬🤬 More

They are rude, they don't review findings or recommendations for care with you, and their printer isn't always working for you to get paperwork. recommendations for care with you, and their printer isn't always working for you to get paperwork. More

Poor customer service. Never did what they said they said they would do.. 5 different times they said they would call. I had to always call and was always put on hold befor Never did what they said they said they would do.. 5 different times they said they would call. I had to always call and was always put on hold before some one would answer. I had to tell them the part they order was at the dealership. Customer service counter was never apologetic. More

Professional service from the initial phone call to the follow-up to for the reminder of an appointment and the email notification. Came away feeling my truck had received the proper care. Highly recomme follow-up to for the reminder of an appointment and the email notification. Came away feeling my truck had received the proper care. Highly recommend More