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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.8
311 Reviews

311 Reviews of Chevrolet of Walla Walla - Service Center

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December 03, 2021

Great staff overall and the service team went above and beyond for me!! Justin and Susana are amazing, great advisors and very knowledgeable!! More

by kegr97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Whittaker, Susana Gudino
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 03, 2021

The service department was very nice and helpful. The assistant manager helped me check in for my appointment. She took me to the waiting area so I could wait for my car while it was serviced. I walked More

by vicki243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember her name
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Vicki243, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to our service manager Susana at (509) 529-7000 at your earliest convenience and we will do our best to resolve this with you.

December 01, 2021

They were nice and understanding that I was late for my service checkup. I'm sure they understood because of the low milage on my car More

by saatzer9044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Was a nice young lady
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Hi Saatzer9044, we are very happy to have provided you with such a positive experience!

November 30, 2021

Bill was $15 higher than estimate, due to increase in price of oil. Need a better estimate system. More

by perrigin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Chevrolet of Walla Walla responded

Perrigin, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We hope to be of service to you again in the future. Best wishes, Nissan Of Walla Walla

November 30, 2021

Every time I go there a guy by the name of Justin assists me and he is amazing. The amazing customer service that he provides to me is the reason why I continue to get my car serviced there More

by ericasalinas28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Chevrolet of Walla Walla responded

We appreciate your positive review about your recent experience with us! We hope you have a great day!

November 27, 2021

The customer service was less than friendly and my tire pressure was set far above the requirement, causing me to have to come back and ask for an adjustment. More

by Nissan.review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 28, 2021 -

Chevrolet of Walla Walla responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager Susana at (509) 524-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 27, 2021

Ordered wrong parts- service was delayed 3 weeks. Very polite staff though. Also quoted $500 to replace the spark plugs which seems a bit high. More

by Ww xterra owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin in service office
Dec 28, 2021 -

Chevrolet of Walla Walla responded

Your satisfaction is truly important to us, so we want to sincerely thank you for choosing Chevrolet Nissan of Walla Walla and we hope to see you again soon!

November 24, 2021

No idea about coupons and no price changes on coupon for doing half the coupons More

by spencersuckow94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Spencersuckow94, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Dec 10, 2021 -

spencersuckow94 responded

Also measured my tires wrong

November 23, 2021

Price for oil change and cabin filter has gotten outrageous. I would recommend people figure out where your in cabin filter is and change it yourself unless you want to pay close to 100 dollars. More

by NETTIE920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Chevrolet of Walla Walla responded

We are disappointed to learn of your experience here at Nissan Of Walla Walla, but will take this opportunity to improve our communications.

November 22, 2021

The service was amazing, and the service team was amazing! 10 out of 10 recommend this service team! More

by mckenzie.huxoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susanna
Dec 02, 2021 -

Chevrolet of Walla Walla responded

Hi Mckenzie.huxoll, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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