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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.8
311 Reviews

311 Reviews of Chevrolet of Walla Walla - Service Center

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April 22, 2022

Great service, fast and reliable Everything was completed on a timely manner Very happy with staff More

by Fgudino43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Reed, Rocio Ramirez
Apr 24, 2022 -

Chevrolet of Walla Walla responded

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review and look forward to seeing you again soon!

April 15, 2022

They went the extra mile to get me going, after my key fob battery went dead and my car would't start after they had all ready serviced it. They trouble shot the problem and replaced the battery, and didn More

by BBECKERFARM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Chevrolet of Walla Walla responded

Wow, thank you Burl, for the five-star review! Our team is happy to hear about customer experiences because here at Chevrolet of Walla Walla, we are always striving to go the extra mile to provide the best service. Your feedback is definitely uplifting and we’re glad you obtained excellent assistance. All of us look forward to working with you again in the future!

April 12, 2022

Had a set appointment and they were 2 hours late fixing a recall, the drivers were very good at pickup and delivery to get us back and forth to our car when it was finally finished More

by ARROBINSON_879
Recommend Dealer
No
Employees Worked With
Turnkey Marketing
Apr 13, 2022 -

Chevrolet of Walla Walla responded

ARROBINSON_879, thank you for bringing this to our attention and for sharing your feedback. We sincerely apologize for the long wait during your service appointment and we understand how that can be an inconvenience. Please know that we will be sharing your feedback with our team. Should you wish to discuss this any further, please feel free to give us a call. Thank you again and we hope to hear back from you soon.

April 07, 2022

They were very effective on getting me in as soon as possible and was even able to squeeze me in same day. The service was quick and easy no hassle at all More

by roper.love14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hegel
Apr 08, 2022 -

Chevrolet of Walla Walla responded

Wow, thank you very much, roper.love14! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Chevrolet of Walla Walla is known for! We look forward to working with you again! Take care!

April 03, 2022

Charged 200$ to scan my pickup I already scanned then wanted to charge 1200$ to replace coolant sensor not covered under warranty I took it home fixed it myself 5 hour wait for nothing More

by Duane.harral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Thank you, Duane.harral, we take it very seriously when a customer is dissatisfied with their experience. We are known for our exceptional attention to detail and customer service, and find it discouraging to know you found our service subpar from five stars. It was never our intention for anyone’s time to be wasted. We hope you would consider visiting us in the future for any of your automotive needs and wants, your feedback is respected and appreciated.

April 03, 2022

Make sure you have the parts. Double check. Say you’ll call? Call when parts come in. Very thankful for allowing us to use a rental. With better communication, this would not have More

by Mmcclanahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katia
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Hello Mmcclanahan, we always appreciate guest feedback and we thank you for sharing your review. It’s unfortunate to see we fell short of perfect but we’re glad you enjoyed your time overall. Rest assured, that we will take your comments to be shared within our team. Please visit us again soon so that we may have another chance to earn your five-star rating! Until next time, take care!

April 01, 2022

My son said you guys did a great job and you did more the. Just change the hood latch. Thank you. More

by jwjazzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Apr 01, 2022 -

Chevrolet of Walla Walla responded

Hello jwjazzie! It's awesome to hear we provided your son with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Chevrolet of Walla Walla again for any automotive wants or needs you may have. Take care!

April 01, 2022

It took 6 weeks to get my car back when I originally brought it in for a oil change. Miguel and Rocio are the only helpful people in that establishment. I unfortunately would never buy another car here More

by jeralynnpotter1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocio, miguel, Turnkey Marketing
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Thank you for your honest review, jeralynnpotter1. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Chevrolet of Walla Walla team. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again!

March 31, 2022

I was very happy with the service dept in being clear of the car problem. More

by maryannaguero35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Chevrolet of Walla Walla responded

Thanks for leaving such an awesome review, maryannaguero35! It’s always great to hear about our valued customers’ experiences! Our service team is always eager to help and they are the very core of what we do at Chevrolet of Walla Walla. We look forward to working with you again, we’re always happy to serve. Have a great day!

March 30, 2022

Vehicle done sooner than expected but when oil was changed my vehicle left a big oil spot on my driveway that I had to clean with a degreaser and for a couple week I could smell hot oil More

by lippes180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know names
Apr 02, 2022 -

Chevrolet of Walla Walla responded

Hi Lippes180, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Walla Walla

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