Chevrolet of Walla Walla

I informed them of the lack of communication that had been happening and they have bent over backwards to correct the issue been happening and they have bent over backwards to correct the issue More

The service department is terrible with getting things done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. More

They had my 2018 duramax for 4 days diagnosing it and told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop th told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop that came out to $3,100. When that mechanic started working on it he found that the problem was just a bad plug on the end of the wires. Only cost $400. This new ownership is ripping people off on their vehicle prices and in their mechanic shop. They have no idea what they are doing there. More

I'm not giving them five stars because I wanted them to replace the cabin air filter as part of the yearly checkup. When I went to pick up the car, I was told it doesn't have a cabin filter. With a quick replace the cabin air filter as part of the yearly checkup. When I went to pick up the car, I was told it doesn't have a cabin filter. With a quick search online, I found a video on how to replace it. You would think they would know about the filter. I'll have to take it back and miss more work to have it replaced. More

Having rental available when you don't have a spare would be best at times be best at times More

My appointment at the service center met my expectations for a warranty problem. The thorough repair exceeded my expectations when a factory warranteed part was defective and Chevy of Walla Walla found out for a warranty problem. The thorough repair exceeded my expectations when a factory warranteed part was defective and Chevy of Walla Walla found out why. My wife stopped in before her work day began and the repair was completed so quickly that she wasn't even late for work! More

I have been waiting for my tire pressure sensors to be fixed since Dec. 2021. I was talked into getting an extended warranty for my vehicle purchase and all I have gotten is an oil change so far. The last fixed since Dec. 2021. I was talked into getting an extended warranty for my vehicle purchase and all I have gotten is an oil change so far. The last time I was there, I got better service but they aren’t following through and I don’t know if I can trust them with my vehicle at this point! More

Thank you for the awesome, friendly service. ❤️ Keep up the good work.very friendly helping TEAM… ❤️ Keep up the good work.very friendly helping TEAM… More

I want to thank Jaime and Jose for helping me out in purchasing my tacoma. It was an easy, quick and satisfying experience. I will recommend this dealership to my friends purchasing my tacoma. It was an easy, quick and satisfying experience. I will recommend this dealership to my friends More

We have been bringing our vehicles here for many years, we had good rapport with the staff, they knew who you were, and it genuinely felt like they cared. There has been so much turn over and the people wo we had good rapport with the staff, they knew who you were, and it genuinely felt like they cared. There has been so much turn over and the people working the Service desk do not really seem like they know anything, no ability to discussion the issue, they just want to schedule you for a diagnostic. With no personalization anymore there is no longer any advantage to doing business there. Our last service I had asked specifically for them to check to make sure the firmware was up to date and was told they would. We have been having ongoing issues since we purchased our vehicle new and were told to check back often to see if the issues had been addressed in the current code. When I got my vehicle back, no check was done, and I was told they only had an oil change listed. When pressed, the only option was of course to schedule an appointment even though they still had the vehicle sitting there. We used to get a checklist of what had been done with notes about what they found, nothing this time. The cost has nearly doubled as well for a standard oil change. I'll tell you what, if I'm going to be paying that much for that level of service, it may be time to take the business elsewhere. I really miss the service department of old, always had great customer service, now, not so much. More