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Chevrolet of Smithtown
St. James, NY
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 167 reviews
November 29, 2017
Exceptional Service & Professionalism I purchased a new Chevrolet Volt Premiere. My salesmen James could not have treated me better. I was greeted immediately upon entering the showroom. I purchased a new Chevrolet Volt Premiere. My salesmen James could not have treated me better. I was greeted immediately upon entering the showroom. James was exceedingly knowledgeable about the vehicle. He immediately determined the model and options I was looking. He was stubborn and steadfast in his dealings with the manager and made sure my concerns were heard. I truly felt like he was on my side. The manager was friendly and polite Delivery today was smooth and effortless. James explained all of the bells and whistles the new car had. The finance manager was as straight as an arrow and allowed me to fully understand the transaction I was entering into. No high pressure sales pitch about after market goodies, just straight forward information to allow me to make an informed and proper decision for my needs. Highly recommend this dealership. More
by Harold Brandell
Employees Worked With
James Lyons
November 13, 2017
Stay Away! I own a 2013 Chevy Malibu and before 32,000 miles I needed my heating core, 2 water pumps, radiator hose and catalytic converter replaced. I had my he I own a 2013 Chevy Malibu and before 32,000 miles I needed my heating core, 2 water pumps, radiator hose and catalytic converter replaced. I had my heating core and catalytic converter replaced at 32,000 miles at the dealership and since then experienced engine noise and a lack of power. I took my car back 6 times to have them try to repair the issue that they caused. They told me that they can't repair it since there wasn't any engine lights on. I contact corporate after the second time bringing it to the dealership and they gave me the line of "Each dealership is privately owned and that they don't have any control over them" I drove about 20,000 miles and 7 visits to the dealership and the issue was never fixed. I spent $120 for an engine diagnostic and numerous hours of my time at the dealership. Just recently the engine light came on and I had it read at a local shop. The error code was for the O2 sensor. As I was replacing the sensor I noticed the female end of the wire was broken. The wire was broken during the heating core repair by the dealership. All my engine problems disappeared when I fixed the wire. Corporate did not offer any help during or after my ordeal. They always break something. More
by uniquegraphics
Employees Worked With
Dean
September 22, 2017
Not so Nice From the moment that you walk in the door, you are not paid any attention. You need to look for someone to even ask a question. The arrogance and obn From the moment that you walk in the door, you are not paid any attention. You need to look for someone to even ask a question. The arrogance and obnoxiousness of the people on the sales floor is duly noted here. Their lack of knowledge of the vehicle is simple ignorance, there is no true customer service through this dealership. Their attitude is if you're not interested in buying now, come back when you are ready. Totally unfriendly. More
by mitchspeaks
Employees Worked With
Frank, Matt
April 05, 2017
Lack of Care and Quality In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 stars. I recently took the Cruze in as the lease expired. I looked in their used vehicle lot and decided to purchase a 2013 BMW 528i. The quality of service was worth less then one star. While the price was fair and the salesman adequate, when I went to pick up the car it was a disaster. No attempt was made to preform a quality check. The detailing of the vehicle was abysmal. It was dirty inside and out with numerous scratches not buffed out. The interior areas such as the center console were stained and dirty. I was told to come back the next day to have the problems rectified. After I left the dealership that night I realized the car had less then a quarter of a tank of gas. I ended up filling it up and paying for it myself. I brought the car back the next day and the new detailing job was just as poor as the first. A total lack of pride and care. I ended up taking the car to Touch of Class car wash down the block, got "The Works" and now the car looks as it should have when it left the dealership. After the cleaning there is also a stain on the windshield we found that cannot be removed. So after I left the dealership I ended up paying out of pocket $32 in gas and $54 to have the car properly cleaned. I don't know what the stain will cost to remove. I'm bring the car to BMW to make sure there were no other obvious issues that a quality check would have found. It was a bad experience. Especially bad for a loyal past customer. I'd buy a Chevrolet again from the dealership in the future but never a used vehicle. The car was literally pushed out the door with zero care to detail. More
by Brez268
Employees Worked With
Oliver
February 27, 2017
Be careful Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you fro Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you fro before rebates and incentives. Double check the financed amount. Also make sure there are no extended type of warranties you didn't ask for. Once you sign they could care less about you, I made a mistake of trusting them. My fault More
by hoodwinked
Employees Worked With
Rick,and rich
February 18, 2017
Ok place to go They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and they They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and they have not given up on me. There all friendly and hard working. More
by antny4u2
Employees Worked With
Shawn Murphy
February 11, 2017
Easy Car Buying Experience Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and you Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and you couldn't ask for a better salesperson - knowledgeable, low-keyed and very aggressive about providing us with the best possible deal. Sales Mgr. - Joe brought even more to the table and was able to close the deal to our satisfaction. Even when a problem arose, it was dealt with in an efficient, cooperative fashion - to the complete satisfaction of the buyer. Would not hesitate to recommend this dealer and do ask for Nancy. More
by SBottega
Employees Worked With
Nancy - salesperson, Joe, Mgr., and the woman who collected the funds who went out of her way to work out a problem to our satisfaction - sorry, didn't write down her name but she definitely does deserve a call out.
November 16, 2016
I love my Suburban best experience ever i was in and out quickly Rich DeMott & Andrew Giaconteri were amazing I love my Suburban!!!! Andrew showed me every option in t best experience ever i was in and out quickly Rich DeMott & Andrew Giaconteri were amazing I love my Suburban!!!! Andrew showed me every option in the Suburban Best Day ever More
by Chefmay
Employees Worked With
rich demott, Andrew Giaconteri
November 06, 2016
Lessee's remorse As soon as you sign on the dotted line you become useless to these guys. A few days and only 65 miles into the lease I'm already having problems with As soon as you sign on the dotted line you become useless to these guys. A few days and only 65 miles into the lease I'm already having problems with the car. Now they act indifferent. Did they forget about the all important concept of word of mouth? More
by Lemonlaw3
Employees Worked With
Sean, Oscar
October 12, 2016
Always a good experience While we lease a 2014 Impala from another dealer, we've always brought it to Smithtown Chevy for oil changes, inspections and a recall, making the app While we lease a 2014 Impala from another dealer, we've always brought it to Smithtown Chevy for oil changes, inspections and a recall, making the appointments on their website (most recent date of service was 9-9-2016) because it's closer and convenient. We've never even had 1 problem with them, everyone in the service department is nice, friendly and helpful, and the work is done within a very reasonable time, even if we wait there for it to be done. They always answer the phone when we call. More
by Barb B
Employees Worked With
various Service Department reps
