Chevrolet of Puente Hills

Bad Customer Service, Ignore Customer, and didn’t have good Customer Communication Skills.Leave Customer No Update of Service. good Customer Communication Skills.Leave Customer No Update of Service. More

I damaged my rear bumper on my 2021 Santa Fe Limited while backing up my trailer. I brought my SUV in for Ray Alvarez to assess my damage bumper. Ray not only did an exceptional job in assessing the d while backing up my trailer. I brought my SUV in for Ray Alvarez to assess my damage bumper. Ray not only did an exceptional job in assessing the damage, he also provided me with two money saving options to repair the bumper. Thank you "Ray to the rescue". I then met with Noah, in the service department, did an exemplary job in the servicing of my SUV. Once the repair was completed, my SUV looked just as if it were new. I was extremely pleased with the results and the extraordinary service that I received from both Ray and Noah. Thanks to the both of you! More

Great service! Went for an oil change was recommended other services for best performance for my vehicle Went for an oil change was recommended other services for best performance for my vehicle More

I feel scammed and I probably won’t ever visit this dealership again. The sales person was nice. I liked him, but from there is has been a terrible experience. First they force you to buy the p dealership again. The sales person was nice. I liked him, but from there is has been a terrible experience. First they force you to buy the paint and interior protection, because they supposedly apply it when they receive a vehicle and they don’t give you the choice. Second, I feel scammed by the finance manager. He offered us the vehicle with the same monthly payment that the sales manager had, but with the full price warranty included. He was telling us that he would lower our interest rate, but only if we bought the 8 year/ 100,000 at some ridiculous cost. Now it ending up being the same monthly price as we had been told before, so this sounded great. But Being blindsided and given no time to process or think about what was happening. I didn’t realize that we may be getting scammed. He told us that the condition of this deal was that we had to buy the full warranty. I believe that this is called tied selling and is illegal. If I had a redo, I would think twice and remove the warranty. This is not fair to the consumer and I believe that GM should know this is happening as well as all future customers and the BBB. Lastly we found out the day after we bought the vehicle that the usb outlets in the front of the car are not working. We immediately notified our sales person who just told us that the service department is “busy” and had no interest in helping us. My car is 7 days old! I then tried to contact the service department myself, I was told that I could drop my car off and they might be able to look at it “in the next few days”, I asked about a loaner since it was a brand new car, not even a week old at the time and was warranty work, but he said he could put me on a list that was at least 3-4 weeks out with no guarantee. I told him that didn’t work for me. I called another Chevrolet dealer who is getting me in right away, told me that they would have the answer the same day and has some sort of sympathy and compassion for a broken vehicle that was purchased less then a week ago. I will not be going back to the puente hills dealerships unless it is to sort out this warranty issue. More

Great customer service, staff is always proficient and willing to help. Customers always leave satisfied and is always willing to return! willing to help. Customers always leave satisfied and is always willing to return! More

Was able to take my car in for service of my tires and was in and out of there in no time, the service advisor Pavel was very helpful and went above and beyond to make sure I had the best price and my car was in and out of there in no time, the service advisor Pavel was very helpful and went above and beyond to make sure I had the best price and my car got what it needed, was very knowledgeable about what my car needed serviced, I drove out of there very pleased with the service, would definitely go back for service. More

Classic bait and switch dealership. More then likely the car you go there to see will have “just sold” hours or the day before you go there but don’t worry they have plenty of others th More then likely the car you go there to see will have “just sold” hours or the day before you go there but don’t worry they have plenty of others they’ll try and sell you on with “similar” features or in the “similar” price range. I will say they were polite and not disrespectful in any way however they did just waste my time More

Patient workers, very helpful. Have us different offers and weren’t pushy about our indecisiveness. Have us different offers and weren’t pushy about our indecisiveness. More

Great people and amazing service. Didn't push any products I didn't need . Very friendly. Fair prices. Didn't push any products I didn't need . Very friendly. Fair prices. More

The people on the dealer was so nice and very helpful, starting by the sales man until finance team starting by the sales man until finance team More