Chevrolet of Palatine

I was asked to come in so they could but back my leased vehicle since another buyer was interested. Salesman was busy when I arrived at my appointment time, then I was told it would be money out of my po vehicle since another buyer was interested. Salesman was busy when I arrived at my appointment time, then I was told it would be money out of my pocket to end my lease. To top it off I just received a call from the original salesman unaware the I was even in the dealership today. I thanked him for wasting my time. I will never step on their property again. More

Horribly Managed Dealership-Lack Knowledge Purchased not one but two new Chevy Traxx on Sept 4, 2019. They were very incompetent how they handled everything.They didn't record our new address a Purchased not one but two new Chevy Traxx on Sept 4, 2019. They were very incompetent how they handled everything.They didn't record our new address after we purchased the cars. They didn't follow up with any phone calls, emails nothing. Got your money so, we don't need you anymore. They were especially incompetent in getting our license plates. My husband I and I called and went over there several times only to be bold face lied to regarding our license plates. I had to call Springfield to follow up where our plates were. The bozos at this dealership didn't send the correct information regarding the lien holder on of the cars for one set of plates. That's one issue. The second issue is that they only gave us one set of keys for each car, not a spare. Was told that one of the keys was misplaced but it then turned up some how. Had to wait for the keys to be reprogrammed and that it would take 20 min or so but it took over an hour! I have never in my life have had one of the WORST car buying experiences as I have at this dealership. I will not recommend to this place to ANYONE. More

Stay away Total joke - not worth your time and money. Damaged my car more than they fixed it and when they asked me to contact Customer Care the email won't al Total joke - not worth your time and money. Damaged my car more than they fixed it and when they asked me to contact Customer Care the email won't allow for contact from outside their network. Now I'm left holding the bag for 1K in body work with no one responsible enough to leave proper call back information. This is why I filed a complaint with the States Attorney's office. Maybe they can mediate a resolution! More

Very poor customer service I brought my car in for an oil change. I pulled into the service center and waited for someone to come over to the car to get the keys and all relevan I brought my car in for an oil change. I pulled into the service center and waited for someone to come over to the car to get the keys and all relevant information. I waited a few minutes more; nothing. There's a large rack of tires that blocks the view of the service desk, so I thought maybe they didn't see me. I got out of the car and walked over to the desk. No one acknowledged me. I waited several minutes more. A friendly mechanic came by and sympathized with my situation. He asked the people at the service desk: "Can you take down her info?" The reply was: "No. We're busy." They never even looked up from their paperwork to say hello or explain to me that they'd be with me shortly. I wouldn't have minded waiting a bit if they had just displayed some common courtesy and basic manners. I got fed up and drove away. I will NOT be going there again. More

2.5 hour oil change, zero customer service and rude service This is no longer Grossinger. Complained to Service manager Tony and he basically said if you don't like it don't come back. My suggestion to consumer This is no longer Grossinger. Complained to Service manager Tony and he basically said if you don't like it don't come back. My suggestion to consumers is save the headaches and don't even walk in the door. More

The worst customer service I’ve ever has Manager was rude I would not recommend for anyone to go over here at the dealership dinner very rude and very disrespectful I borrow my car from them two years ago al I would not recommend for anyone to go over here at the dealership dinner very rude and very disrespectful I borrow my car from them two years ago almost it’s under new management the manager did I talk to this morning with very rude and very disrespectful he took mean it office while still talking he walked away and left me talking day did nothing for my car there a very rude and very disrespectful I do not recommend for anybody to get anything from them you guys are horrible More

Had a warranty problem and needed repairs I bought my Chevy from Grossinger and since they are local I have my repairs done there also... I recently had a problem with my warranty and between I bought my Chevy from Grossinger and since they are local I have my repairs done there also... I recently had a problem with my warranty and between Angie in service and Joe the manager and Keith in finance they helped me get my repairs and like most people I would be lost without my vehicle.... they worked overtime to help me get my repairs covered... Thank you to Joe , Angie and Keith.... my heroes for today😀 More

awell Done I brought my car in for service I was treated well and I felt the work was done well and quickly and I was informed of all that was being done I was p I brought my car in for service I was treated well and I felt the work was done well and quickly and I was informed of all that was being done I was pleased with wxpeeuence More

Top notch service I stopped in to get my car serviced as I was having quite a bit of issues with my van. I met with Alan Weissman, a service advisor. He was helpful eve I stopped in to get my car serviced as I was having quite a bit of issues with my van. I met with Alan Weissman, a service advisor. He was helpful every step of the way. He answered every question that I had without getting annoyed. Alan was very patient with me and helped me from the second I drove in to me driving out. He kept me updated on the progress of repairs. Alan was very friendly, upbeat, and professional. I will be back for more routine maintenance and repairs when needed, and will definitely be scheduling all work with Alan. More

Dishonest Disappointing Purchase a car on Saturday cash money Sunday radiator hose broken overheated I wonder was that payback from the the head of sales because I didn’t w Purchase a car on Saturday cash money Sunday radiator hose broken overheated I wonder was that payback from the the head of sales because I didn’t want to pay is 4750 .00 for a car that had a rear light cove broken and covers with clear tape !!! Do not go there poor service the sales lady try’s to help you but the greed of her boss gets in the way . More