Chevrolet of Palatine

I was scammed by the General Manager Jody Adams. I was being charged a $2000 destination and delivery fee on a uded car that I was told was traded in at that store!! Why? How do you have that kind of char being charged a $2000 destination and delivery fee on a uded car that I was told was traded in at that store!! Why? How do you have that kind of charge for a trade in? I was the told that the ad price was meant to bring me into the dealer ship and this charge is a common practice at this store. he then smirked and me and said, "the ad worked didn't it?" What a smart-xxx. I left and recommend that no one ever fall for these sam tactics at Grossinger Chevrolet !! More

This company has no ideea about treating respectfully a customer. The sales person who tried to sell a car was rude, did false statements, has promised a price right at the beginning (8,000) and at the en customer. The sales person who tried to sell a car was rude, did false statements, has promised a price right at the beginning (8,000) and at the end (after 3 hoursof waiting) the price was 13,000. I asked for a glass of water or a coffee and he told me (without looking at me) to go and serve myself. He was impertinent and did't even for a second looked in my eyes. Would you trust a person who talk with you looking out at the window and eating seeds and candies? I am not gonna go there again. I simply don't trust this company anymore. More

This place has cracked out sales people. I went in for a car I saw on the internet and when i went there to check it out the car was in horrible condition. There was 1 new tire and the rest were worn. Plus, car I saw on the internet and when i went there to check it out the car was in horrible condition. There was 1 new tire and the rest were worn. Plus, the car made a clicking noise when you turned. When I said that the car had to be fixed before I bought it they raised the price! There was no service reports or carfax reports on this vehicle. On top of that , the percentage rate was way out of line and when I said that I talked to another sales man over at another dealership with a lower rate, they automatically dropped the rate to 6.8. RIDICULOUS! Overall, STAY AWAY FROM THIS DEALERSHIP. Everyone there is pretty much orange, spiky haired men that sit around and do absolutely nothing at all besides trying to sell you xxxxty cars. More

First off I went to buy a car with my girlfriend and sat there for 4 hours while they forced me to take the car that night. I told them that I make cash and that I could not prove tax paperwork but only ban there for 4 hours while they forced me to take the car that night. I told them that I make cash and that I could not prove tax paperwork but only bank statements. Thay told me "dont worry we hook up everyone" after we got to the finance guy named Anthony (big fat slob)I told him that we only want our credit ran 2 times at most he said "no problem we can get you done in one call" after I went to the rest room and left my girl friend of 8 years with this preditor in the office, he was hitting on her..What the xxxx!!!!!He was asking her if she has sex with me and is she happy etc. (she never told me this until 3 weeks later)I took the car and 13 days later I got 9 letters from banks saying that they will not finance me. That fat basterd ran our apps 9 times with different banks and drop my credit from 600 to 576. I brought the car back to return it because they could not finance me and I sat like an xxxxxxx in the office for 1.5 hours and waited for the guy GM named Jody (a girls name)to take back the car. Jody was walking back and forth and never once came to talk to me about anything. The finance guy said that the car was mine and thats it! I took the car and another week went by and now the dealership is calling me for documents. Now theyre telling me 21 % interest on the car and I said xxxx no. Then the dealership tells me for $300 they can draw the tax papers I need to seal the deal. I brought the car back and requested my $1,000 deposit back on my debit card. It has been 1 1/2 weeks and still It has not posted to my account. Jody (the little xxx GM) called me and told me that he will give me back my money after yelling at me on the phone for calling the BBB and Attorney General on them. That GM is a little xxxxx and he and that dealership should burn!!!!Never ever go to this place.......... More

I have to admit after reading all this horrible reviews I was really skeptical to go to GRossinger. But they had the Travese I wanted and the price on the interenet was the best out there. ALso, when at l was really skeptical to go to GRossinger. But they had the Travese I wanted and the price on the interenet was the best out there. ALso, when at looked at reviews for other dealerships it seemed like there just werent any good ones. Maybe only mad people resppond. I live 30 minutes away when I got there they had the car ready for me. TOok me on a test drive nad told me all about it. they didnt try to change the price once like all th eother dealers did I got the deal I came in for. No problems in finance, probably becuase I have good credit so it was no big deal. When I go back to sercie they are always nice and I got a free oil change. More

First of all let me start by saying Robbie, my salesman was very freindly, very pleasant to deal with. However, to make a loooong story short, my experiance was decent untill I agreed to buy a car and they was very freindly, very pleasant to deal with. However, to make a loooong story short, my experiance was decent untill I agreed to buy a car and they came over to tell me, "sorry, it's already sold." Why am I even test driving somebody else's car? After coming back 4 times they found me a car at the price I wanted $9000 out the door. I went in to meet with a really big finance guy, his name was Anthony. I wanted to put $5000 down on the car, but they would only accept $2000 I left happy with a new car. A few days later I was called in to meet with Anthony again, who told me they needed another $800 down for the bank. This was not a problem since I had wanted to put more down to begin with. I re-signed the papers, they looked ok. Only later when I really sat down and looked at them, I see a new $600 charge under a line called (DEALER INSTALLED OPTIONS (SEE#9 ON BACK))Well, #9 on back was rustproofing. I bought a used car, you don't rustproof a used car. This is not something they did, offered to do, or even discussed doing. I called that night and spoke to a Mgr, named Kevin. (I don't believe he was a mgr) He told me that this was a charge from the bank for financing me. How is this possible? Anthony told me I needed $800 more down, not $800 extra! Nobody would fix the problem. I don't believe this is even legal. I will be writing to the attorney general this weekend! The sign outside is right. Don't make a gross mistake! More

Can I give this Dealer a negative 5? What does it take to get a dealership like this put out of business? I made the horrible mistake of stopping at this Dealer while shopping for a new car. They told m to get a dealership like this put out of business? I made the horrible mistake of stopping at this Dealer while shopping for a new car. They told me I could take the car home on a demo no strings attached (yeah Bulls***). I signed the paperwork which turned out to be a binding contract for the car. They told me I had 72 hours to demo the car. When I return less than 24 hours later because we were not satisfied they told me I had bought the car!!!?! Are you kidding me? They held my car (which I was not trading in) in their garage and would not allow me to leave the new car and take my car home! My wife and I returned that Saturday and we were allowed to choose another car on the lot. They would not even bring in a car from one of their partner dealerships. Only what was on the lot. The only saving grace for us was that GMAC had 0% financing and they actually did have a car that we like (way more than we wanted to spend) but we were trapped at this point. So of course there was no dealing on the price. This is where it gets fun! They first tried to charge us $2000 OVER the sticker price! When I called them out on that, they agreed to charge exactly the sticker price. On the previous car they were willing to give me $$ off and a low finance rate. NOT ANYMORE! They claimed they were not able to negotiate on the price at all when we were taking advantage of the 0% financing! Bulls***! I was not born yesterday. The next game was with the numbers, we agreed on a final price and the sales person brings me a piece of paper scratched up with Sharpee marker (anyone who has been there knows, they must have a class on this game). Well the paper never mentions the final price only monthly payments, the downpayment and the interest rate. Well with a 0% down I don't need to be a math major to figure out the total cost. They monthly payments they presented were again $5000 over the sticker price!!!!! Are you kidding me?? Do people go for this?? I told him to take it back or I would simply buy the cheapest piece of crap they had on the lot and walk out. It goes on and on, but you get the idea - STAY AWAY! Someone please tell me who I need to contact to get this information out to the mass public! Lets shut this place down. The Jody Abrams should never be allowed to sell cars to anyone! What goes around comes around you rat xxxxxxx. I seriously don't know how these people sleep at night. I consider myself a fairly intelligent individual with over 17 years of education, and I feel totally stupid for falling into this trap. Don't let it happen to you! More

IF YOU HAD BAD EXPERIENCE WITH GROSSINGER CHEVY. PLEASE CALL CHEVY CORPORATE AND REPORT IT TO THEM. IF WE ARE PAYING IN FULL AMOUNT FOR CAR WE DESERVE A GOOD CUSTOMER SERVICE AND RESPECT. NOT GETTING COMM CALL CHEVY CORPORATE AND REPORT IT TO THEM. IF WE ARE PAYING IN FULL AMOUNT FOR CAR WE DESERVE A GOOD CUSTOMER SERVICE AND RESPECT. NOT GETTING COMMENTS LIKE, "IT IS WHAT IT IS, IT MAKES NO DIFFERENCE TO US, IF YOU ARE NOT GOING TO BUY THE CAR SOMEONE ELSE WILL" Here is a number to call Chevy, Please call them now and report your complaint. Chevrolet P.O. Box 33170 Detroit, MI 48232-5170 1-800-222-1020 I had the worst customer service at this dealership. I got there around 7PM and was there till 9PM. It took them an hour before they let me test drive the car. They were talking rude with me the whole time i was there. I went to so many dealerships(Nissan, Toyota, Pontiac, Honda, Mitsubishi) no sales man or store manager talked so rude with me. It took them hour to find trade in value of my car. Other car dealerships I went to took less then 15 minutes. After they found the trade in value of my car. They finally pull their car out and we went for test drive. Before we went to test drive Gary( a salesman , or DicK) kept on saying 4 people came to buy this car we did not sell it because they asked us to reduce the price. We did not reduce the price by even one penny. This is before i saw the car. He kept on saying it again and again. After test drive. I ask how much my 97 maxima GLE is worth ( fully loaded). He said $500. My car kelly book value for trade in is $3750 and private sale is $4800. I asked them how much will the car cost me out of the door without trade in. He said ruddly i told you the price before $15000 nothing less. I am not sure why he was getting mad at me. It is the first time i met him. I said give me some time to decide. He said the store manager have your car keys. I went to the manager. When you meet someone you shake hands and say nice to meet you. He did not introduce himself and said loudly " So why are not buying the car. I am not selling the car for less". I said you guys made less offer to me for my maxima. I really like the price of your car but i need more for my maxima. He said best we can give you is $1600 and i thought it is a good price i didn't want to go through the hassle of selling car on cars.com I said here is my credit card i am willing to put $500 down and will pay you the rest tomorrow. Gary said I will take the money but if someone comes in the morning to buy the car i will sell it to him. I got ticked off. I said "Why my money is not green" He said if you want me to hold the car. Pay me $15000, I will hold the car for you as long as you want. I grabed my keys and left. While i was walking to the door. Gary said "What are getting upset about, It is what it is" I called Chevy corporate and reported my complaint for this bad experience. More

Gross is all I can say about Grossinger. They are Gross is all I can say about Grossinger. They are great...UP UNTIL YOU SIGN THE PAPERWORK...then you no longer count! They over charge, do math Gross is all I can say about Grossinger. They are great...UP UNTIL YOU SIGN THE PAPERWORK...then you no longer count! They over charge, do math "tricks" and add in things and then talk and write so fast that you don't know what hit you until after you leave and read the paperwork....and then just TRY to get them to fix it. We were told a car was $XX out the door, to me, and everyone else I have talked to that is tax, tile etc...out the door....oh, no...it was just the car, with a "detailing" package added in that they never even asked about. They went on and on about how we would get FREE oil changes and detailing for three years....but that is the special "Detailing" packaged that they added in ....free my a**. My husband sat in there showroom for 4 hours to have that removed from the contract. When I called and got Gary Grossinger voice mail and left a message...low and behold, the man that my husband was waiting for called ME in FIVE MINUTES, but couldn't be bothered to WALK OUT to the show room and take care of a CUSTOMER that had been waiting for FOUR HOURS. DO NOT GO TO GROSSINGER!!! More

I've had worst experience with this dealership. I was so frustrated I had lost 3 hours in there that i can't reccomend this dealer to anyone. They are bunch of liers. This is how it was ( I am sorry if I ma frustrated I had lost 3 hours in there that i can't reccomend this dealer to anyone. They are bunch of liers. This is how it was ( I am sorry if I made some mistakes, but I am not a native English speaker): I stop there cause I wanted to buy a 2004 chevy cavalier and they did have thaht vehicle. I asked the employee what's the price (there was no price on any car and I didn't want to waste my time if it was too expensive) but he said he cannot talk about that before he show me the car and before I test drive it. I agreed, he showed me the car and I indeed test drove it (the car was OK, just the first gear was strangely "long"). Then he took me to his desk and after 30 minutes of talking we agreed on $7300 for the car (the internet price was $7995). That's where my trouble started. He asked my to fill some paperwork and asked me to wait for a financing manager ( which was strange, cause I wanted to pay cash for the car, but I agreed one more time). And I stood there for over an HOUR before someone called me to the office. The financing manager smiled to me and was very kind (watch for that kind of behaviour, if they are too friendly, there is a chance thaht they are trying to trick you somehow) he put all the papers on the desk and he gave me the pen to sign the car receipt (I calculated that after tax and title I will pay something around $8100). Guess what? The final price was $8860. They added some kind of fee and when I asked what is the $620 for the guy said " This is for advertising and delivery of the car". Could you imagine that? Advertising? What the.. I have to pay for advertising of their car? Delivery? I wanted to take the car right from the parking lot and I don't care from where did they take it? I told them thaht I am not going to pay anything more than the agreed price and thaht I am leaving (the guy started to fill up the title, stupid morron). He said he is going to deal with and asked me to give him a couple of minutes. It was the time I should have run for the door. After 2 more managers and their xxxxty talk (they told me thaht they can lower the fee to $320) I finally got up and leaved. When I reached the door the guy yelled at me " Hey, common, we have put the plates and washed the car already". We just smiled (I forgot to say that I was with my friend who have a better knowledge on cars than me) and left the dealer. I'm sorry for boring you so long, but please, don't even consider going to crossinger chevrolet. Worst experience ever!!!!! More