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Chevrolet of Palatine

Palatine, IL

1.8
254 Reviews

151 E Lake Cook Rd

Palatine, IL

60074

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Showing 254 reviews

December 30, 2010

Dan Allaire is the best salesman ever. We came in to replace a car that was totaled at Christmas. I was so happy to see Dan as he had sold me my Saturn a few years ago and his service was one of the rea More

by lmsamc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Allaire
December 29, 2010

I've had several contacts with this dealership and everytime they are the most incompetent dealer I have ever been to. They don't follow-up with any concerns or issues and are only interested in talk More

by pncr714300
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Allaire
Jan 14, 2011 -

Chevrolet of Palatine responded

Mr. Grossinger, Earlier today, I completed the purchase of a new 2011 Silverado 1500 Extended Cab pickup truck from your dealership in Palatine. I am extremely happy with the deal on the truck. It took me two days to complete the process because I hadn't done all the research I needed prior to coming in yesterday. To be completely honest, I probably wasn't the easiest customer to deal with. The whole car buying process is simply not as easy as it used to be given the various incentive programs offered by the manufacturers/lenders. In any case, I wanted to let you know how much I appreciate the patience of your sales staff. I worked with Dan Allaire and Bob Ingo over the last two days and both gentleman went out of their way to get me whatever I needed. I also appreciate the work of your business manager, Fred L Kodroff, as I really just wanted to get through that process as quickly as possible. I usually keep my vehicles for serval years, and have purchased before. My preference was to buy the car from Grossinger as it is near my home and I can rely on the service department. My wife will be looking for a new car in a few years and we will keep your dealership in mind. Anyway, I thought that it was important that you knew that your sales staff was professional, courteous, and went out of their way to try and help me, despite me not being the easiest person to deal with. Signed by the customer who wrote this review.

Jan 14, 2011 -

pncr714300 responded

The reply posted by Grossinger is my point exactly. They are great ONLY WHEN YOU ARE BUYING A CAR!

December 14, 2010

When I first became interested in purchasing a new car, I talked a good friend who sent me to this dealership and told me to ask for Elmer. Elmer made this process extremely easy for me because of his knowle More

by Rocco2405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
December 09, 2010

I have bought new and used vehicles (4 in last 7 I have bought new and used vehicles (4 in last 7 years),from this dealer. I have always been treated great by all employees that I've come in contact More

by asg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer/sales Brian&Ralph/ service
November 24, 2010

Purchasing a vehicle at Grossinger Chevy was possibly the best experience I've had with any car dealership. We were met promptly by Leonard Buie who was very friendly and courteous while quickly answering al More

by rlfawley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Buie, Cesar Nino, Tony Diaz
November 18, 2010

Bob Ingo was the sales man that helped me from the 1st phone call all the way up until after the sale. He was patient, consistent, caring for our needs and hard working. I would recommend anyone to work w More

by omro0710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Ingo
November 05, 2010

After my horrible experience at Stasek we were hesistant to look for our vette, but we called Grossinger and we are very glad we did. Dino was great on internet sales and called back in the time frame that More

by cmack59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in Sales & Fred in Finance
November 04, 2010

Everyone should have Elmer in their roledex. His customer service is superior to anyone I have ever dealt with (and I have dealt with many). The Equinox is a nice vehicle but my reason for purchase More

by bleclercq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer Cameron
October 29, 2010

I have delt with the Grossinger dealerships in the past and recomended them to friends who have also purchased vehicles from them. I walked into the dealership and Elmer immediately recognized me from th More

by tdorgan47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer, Fred and Gary
October 28, 2010

Worked with Khalil who was very pleasant, helpful, & knowledgeable. Test drove desired model. Located the car we wanted at another dealership & obtained it same day. Had some great insurance incentive More

by grosssb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalil Sulaiman, Ricky Perez, Fred Kodroff, Dino Kokotas
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