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Chevrolet of Palatine

Palatine, IL

2.5
261 Reviews

151 E Lake Cook Rd

Palatine, IL

60074

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Showing 261 reviews

February 19, 2011

Fabulous dealership what professionals these guys are great once again I can not say enough great things about these folks They call me. Just to say hello.And ask how Iam enjoying my car. And once again More

by howellvette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Mike and Caeser
February 14, 2011

I'm very disappointed with the used pontiac g6 that was pushed on me. I say pushed because I get down there to be told I have to put 800 more dlrs down and the car was a wreck I had to get barrons brakes a More

by brian8307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Rekosh
January 19, 2011

My husband and I were more than satisfied with all of the staff at Grossinger Chevrolet in Palatine. We initially came to the dealership because of Ralph DiMatteo. He came very highly recommended. Ralph w More

by dmgeshoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph DiMatteo, Bob Ingo, Michael Bott, Fred Kodroff
January 19, 2011

I recently purchased a 2011 Chevy Equinox from Grossinger Chevrolet. I was very pleased with the patience of my salesperson, Dan Allaire. I had been haggled at other dealers who tried to get me to over More

by jeb115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Allaire
January 19, 2011

The people were all very pleasant to work with. Dan listened to our needs and was not pushy. He was very "real" and likable. Ceaser in finance worked very hard to get us the best deal, even though we h More

by anika82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dan allair and ceaser
January 17, 2011

We were very pleased that the sales process with Jose was so smooth and understandable. We felt we received straight answers to our questions about the car and we were able to agree on a reasonable price. More

by judgecar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose in Sales and Fred in Finance
January 14, 2011

When my poor 97 TBird gasped her last breathe and her wings were about to fall off, my mechanic told me to check out Grossinger Palatine. He had no connection with them. Leonard was so kind, Rick worked More

by jbean1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Buie, Rick, Fred
December 30, 2010

Dan Allaire is the best salesman ever. We came in to replace a car that was totaled at Christmas. I was so happy to see Dan as he had sold me my Saturn a few years ago and his service was one of the rea More

by lmsamc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Allaire
December 29, 2010

I've had several contacts with this dealership and everytime they are the most incompetent dealer I have ever been to. They don't follow-up with any concerns or issues and are only interested in talk More

by pncr714300
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Allaire
Jan 14, 2011 -

Chevrolet of Palatine responded

Mr. Grossinger, Earlier today, I completed the purchase of a new 2011 Silverado 1500 Extended Cab pickup truck from your dealership in Palatine. I am extremely happy with the deal on the truck. It took me two days to complete the process because I hadn't done all the research I needed prior to coming in yesterday. To be completely honest, I probably wasn't the easiest customer to deal with. The whole car buying process is simply not as easy as it used to be given the various incentive programs offered by the manufacturers/lenders. In any case, I wanted to let you know how much I appreciate the patience of your sales staff. I worked with Dan Allaire and Bob Ingo over the last two days and both gentleman went out of their way to get me whatever I needed. I also appreciate the work of your business manager, Fred L Kodroff, as I really just wanted to get through that process as quickly as possible. I usually keep my vehicles for serval years, and have purchased before. My preference was to buy the car from Grossinger as it is near my home and I can rely on the service department. My wife will be looking for a new car in a few years and we will keep your dealership in mind. Anyway, I thought that it was important that you knew that your sales staff was professional, courteous, and went out of their way to try and help me, despite me not being the easiest person to deal with. Signed by the customer who wrote this review.

Jan 14, 2011 -

pncr714300 responded

The reply posted by Grossinger is my point exactly. They are great ONLY WHEN YOU ARE BUYING A CAR!

December 14, 2010

When I first became interested in purchasing a new car, I talked a good friend who sent me to this dealership and told me to ask for Elmer. Elmer made this process extremely easy for me because of his knowle More

by Rocco2405
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
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