Chevrolet of Palatine

I gave the ratings I gave because James came right up to us as soon as we pulled up and was very friendly right off the bat. He was straight up with us about everything and didnt try to pressure us into any us as soon as we pulled up and was very friendly right off the bat. He was straight up with us about everything and didnt try to pressure us into anything (didnt feel that way). He should us the cars he knew we were interested in but not nothing we couldnt of attempted to have.The price was a good price for a preowned 2010 but I didnt notice some things on the car or he didnt point some things out that I would have liked to know before I went through everything. I wish 1000-2000 would have been taken off for some of the small damage because I feel like now I am putting even more money out. All and all he was a great seller and made of feel VERY comfortable and welcome there and to feel like we COULD buy a car and notfeel like we couldnt.He was a great help and im happy we got him as a salesman! More

This is the SECOND vehicle we have purchased from Grossinger Chevrolet and we couldn't be more satsified with our purchase or the experience. The guys at Grossinger went out of their way to negotiat Grossinger Chevrolet and we couldn't be more satsified with our purchase or the experience. The guys at Grossinger went out of their way to negotiate a great deal, answer all of our questions promptly and explain the details. In fact, they are so great to deal with that we drove all the way to Palatine, IL from Nashville, TN TWICE to buy from them. It takes a great deal of faith the first time to buy out of state but we were rewarded with a stellar experience and didn't think twice about giving them our return business. We wouldn't have gone anywhere else. The deal we negotiated from home was the one we got when we arrived to pick up the car. The financing was thoroughly explained to us, we were introduced to our new vehicle and the staff was welcoming, appreciative and accommodating. Just what you want when you spend your hard earned money. We felt understood and valued. More

About a week ago I spent my weekend checking out the new 2011 camaro. Was looking at the base model. Bob had greeted me in the parking lot. Took it for a ride and decided that day I wanted that car. Tol 2011 camaro. Was looking at the base model. Bob had greeted me in the parking lot. Took it for a ride and decided that day I wanted that car. Told them I would be in on Monday night to do th deal and that I would have a cosigner for it. Monday came along and I meet with Bob to do the deal. I tell him exactly what I wanted and he told me it would be no problem. Here was the sketchy thing...he asked for my credit card/debit/bank check (one of them) before I started talking numbers. When I asked him why he needed this from me his response was "I just need to play this game with my manager to let him know you are serious about buying" RED FLAG #1. Unforunately I decided to give them my credit card. They were going to have to located the vehicle because they didn't have it on the lot. I sold cars for a few months and we never asked any of customers to give over there personals such as that...let alone show mistrust in them not wanting to buy. If they want to do the deal they do the deal. I got the numbers and to be honest they didn't really do anything with them the first time he just gave me the mrsp and value of my trade in along with the GM loyalty program. Again it wasn't much. I asked again if they would work with the numbers...the response from the manager was that they will work on it when my cosigner arrives even though I'm the one buying the car. RED FLAG #2 The pressure was very great to put the $500 down on my credit card or debt card even though I repeatedly told them I was going to do it by check. RED FLAG #3 I decided ok I will head home get my check book and get my cosigner to finish out the deal and run credit. On my way out I asked for my credit card back...their response was "We are just going to hold on it so we know your coming back for the deal." RED FLAG #4. Absolutely terrible for a dealer to put this kid of pressure on a business deal! Regretfully I was caught off guard and allowed it. I decided on my way home and back that was it. Deal off and went back to dealership and grabbed my card as quick as I could. Had to cancel it as well that night. Decided to head to Bill Stasek Chevrolet in Wheeling and they were very friendly and got me into a used 2010 Camaro 2SS. Beautiful car! Bumblebee yellow with rally and hockey stripes. I'm glad I didn't buy a car from Grossinger Palatine. More

I have bought several vehicles from Grossinger in the I have bought several vehicles from Grossinger in the last 10 years and everyone from Gary Grossinger to his entire staff are responsive in every de I have bought several vehicles from Grossinger in the last 10 years and everyone from Gary Grossinger to his entire staff are responsive in every detail to me as a customer. My loyality will remain with this dealership long term. The staff at this dealership is excepeptional in thier customer service. I have purchased another vehicle and serviced it at this dealer with outstanding service on every occasion from the sales department from the manager to everyone in the sevice department. In addition, from the time of sale, everyone from Gary Grossinger and every other sales person, were wonderful. I would highly recommend Grossinger to everyone. Recently I was in a minor accident and although I was shaken from the event, the dealership helped me with calm from start to finish. They dealt with the tedious details of getting a tow truck and a rental car. They were kind enough to bring the rental to me so I did not have to miss work. They dealt with the repairs and service in a very professional way. From the small things like oil changes to the big things like car accidents, Grossinger can be counted on to get the work completed professionally and correctly. Grossinger has my loyality and I would recommend them to all. More

Fabulous dealership what professionals these guys are great once again I can not say enough great things about these folks They call me. Just to say hello.And ask how Iam enjoying my car. And once again great once again I can not say enough great things about these folks They call me. Just to say hello.And ask how Iam enjoying my car. And once again I WANT EVERYONE TO FEEL FREE TO CONTACT ME PERSONALLY . And I will explain why I drove 649 miles one way from Nashville TN. To buy my new Corvette. And WILL BE BACK SOON. Very few things in life are a sure bet but, Gary Grossinger has put together the finest team in the USA to represent his family name on his dealerships. Thanks to Mr. Gary Grossinger which has my car buissiness for my entire life. The service Dept top notch folks and Mike, Dan, Caesar. Being from my family you just do not throw around the word friend But any of these folks are my friends and are welcome in my home anytime they visit NASHVILLE TN. Jimmy #52 More

I'm very disappointed with the used pontiac g6 that was pushed on me. I say pushed because I get down there to be told I have to put 800 more dlrs down and the car was a wreck I had to get barrons brakes a pushed on me. I say pushed because I get down there to be told I have to put 800 more dlrs down and the car was a wreck I had to get barrons brakes and struts fixed on the car after they told me everything was fixed on the car I really think I was taken advantage of because I was a single woman and really needed a car for my day to day travel from home to work I wish I could have returned the car but I fell in love with the car and winded up spending 1000 dlrs in repairs Tom Rekosh and Bui had great customer service but in the end I was sold a lemon WON'T RECCOMMEND THIS PLACE AT ALL More

My husband and I were more than satisfied with all of the staff at Grossinger Chevrolet in Palatine. We initially came to the dealership because of Ralph DiMatteo. He came very highly recommended. Ralph w staff at Grossinger Chevrolet in Palatine. We initially came to the dealership because of Ralph DiMatteo. He came very highly recommended. Ralph was extremely gracious and took the time to learn about our family and what type of vehicle we were searching for. Bob Ingo, our salesman, made my husband and I feel very comfortable. He made it clear that he was working for us and did everything possible to get us the car he knew would make the most sense for our family at this point in our lives. Ralph also checked in on us throughout our whole process, even though his job is in the service department and not sales. It was refreshing to not have a car dealership attempt to sell us something that we knew we wouldn't be able to afford. Mike Bott and Fred Kodroff were also extremely kind and helpful. The staff even stayed WAY after the dealership had closed to make sure our needs were met. We look forward to doing business with Grossinger Chevrolet for many years to come. We also highly commend Mr. Grossinger for the quality of service he provides at his dealership. More

I recently purchased a 2011 Chevy Equinox from Grossinger Chevrolet. I was very pleased with the patience of my salesperson, Dan Allaire. I had been haggled at other dealers who tried to get me to over Chevrolet. I was very pleased with the patience of my salesperson, Dan Allaire. I had been haggled at other dealers who tried to get me to overspend, but Dan knew I was on a budget and helped me pick out the vehicle that met my needs. He stayed late after his shift and let me decide. The next day he made sure the vehicle was immaculant when I drove it off the lot...Dan was a good guy to deal with. The finance guy, Ceaser, was also helpful in assisting me to understand all the paperwork and was able to help me obtain a reasonable price. Dan also has establised a relationship with the service department at Grossinger and I now have the peace-of-mind of knowing that I can deal with them incase anything should need to be done. I was overall very satisfied and I'm really enjoying the new Equinox. More

The people were all very pleasant to work with. Dan listened to our needs and was not pushy. He was very "real" and likable. Ceaser in finance worked very hard to get us the best deal, even though we h listened to our needs and was not pushy. He was very "real" and likable. Ceaser in finance worked very hard to get us the best deal, even though we had some obstacles. He really proved he was working for us, not the banks or even the dealer. I would recommend anyone to go to Grossinger. More

We were very pleased that the sales process with Jose was so smooth and understandable. We felt we received straight answers to our questions about the car and we were able to agree on a reasonable price. so smooth and understandable. We felt we received straight answers to our questions about the car and we were able to agree on a reasonable price. Fred in Finance was also very clear and helpful in thinking through the various options and quick in completing the paperwork. More