Chevrolet of Palatine

polite, Easy to talk to, Quick service, did not request any additional unusual services. Thumbs up any additional unusual services. Thumbs up More

Service department has been great so far with my 2025 Tahoe. Austin has been very informative of the work being done. Tahoe. Austin has been very informative of the work being done. More

small footprint but decent service and inventory needs a new parking lot rest is good new parking lot rest is good More

I was a Chevy guy for life but no more. I don't know how Chevrolet can even allow this management to exist. As a seasoned fireman and the owner of a plumbing company, I’m extremely awar I don't know how Chevrolet can even allow this management to exist. As a seasoned fireman and the owner of a plumbing company, I’m extremely aware of how to treat customers - even when you are delivering news they don’t want to hear. But the manager at Chevrolet of Palatine is the worst type of representative for a company. Went in to have my truck serviced. I have always had all service done by the dealer because I honestly thought it would be better. I had an issue a few months back with the cable, they repaired it, and it looked like the problem is happening again. Took it back in and was told that I had a squirrel or rodents chewing on the wires. (Turns out, it was actually that the cable was rubbing and even after they switched it last time it was continuing to rub and therefore fray. Found this out when I took it to someone else for the actual repair.) When I was told it would be $$$$ for the repair I said no - put it back together and I’ll take a look at it myself - and they told me to come over in 30 minutes. Went over to pick it up, it took 20 minutes to release the vehicle, and was then told it would be another hour or so as they didn’t have it back together yet. Back home, then back to get it. To be faced with a $400 bill for them to do absolutely nothing - and to give an inaccurate diagnosis. That’s when the “manager” got involved. There was no customer service manner, no explanation of why the bill was high - instead he told the service guy to “charge him the maximum for making me walk away from the sales floor”. And, of course, they would not release my truck. So I called the police to intervene. As soon as the cop arrived the manager was running across the parking lot to control the conversation. Buyer beware - the release you sign to let them look at your car also allows this rather hefty non-disclosed diagnostic fee - even when their diagnosis is incorrect and they’ve incompletely “fixed” the issue a few months prior. I paid, while the manager smirked in the background and continued to make comments about how he’d won the conversation. But he lost the war. I usually buy a new truck for my business every few years or so. I will NEVER return to this dealership for purchase or service … and I am not sure that I will EVER buy a Chevy again if this is how Chevrolet believes in interacting with customers. More

Their service is prompt and informative. However their service marketing isn’t set up for electric vehicles-they keep telling me it’s time for an oil change! Even the work order listed that However their service marketing isn’t set up for electric vehicles-they keep telling me it’s time for an oil change! Even the work order listed that when I just wanted tire rotation. More

Good, friendly service. It was easy to make an appointment. Pretty quick oil change but very expensive. It was easy to make an appointment. Pretty quick oil change but very expensive. More

Shady dealings, hidden costs, failure to stand by defective product, more expensive repair costs than others, and poor communication. defective product, more expensive repair costs than others, and poor communication. More

Scott greeted me with a smile and my vehicle was ready when he promised. Everything was done to my satisfaction. Great job. when he promised. Everything was done to my satisfaction. Great job. More

Good Service, polite and helpful associates. 👍 Always has been a good experience, definitely will return to do my car maintenance at Chevy Palatine. 👍 Always has been a good experience, definitely will return to do my car maintenance at Chevy Palatine. More

Very informative about what services and about what needs to be done information very helpful to be done information very helpful More