Chevrolet of Naperville

I first communicated online with chuck and when we drove to naperville we delt with Sherri.New what we wanted and both salepeople were knowlegable,and friendly.Sale went smoothly.We were on are way home wit to naperville we delt with Sherri.New what we wanted and both salepeople were knowlegable,and friendly.Sale went smoothly.We were on are way home with new car in no time.They had a cool driving place where we could test drive without all the traffic,They had a good size inventory to choose from in the vehicle we were lookinf for More

Unfortunately I have bought a brand new 2010 Chevy Aveo from them, which it turned to be a nightmare, has been in the shop four times within the first month of the purchase, dealer personnel don't return p from them, which it turned to be a nightmare, has been in the shop four times within the first month of the purchase, dealer personnel don't return phone calls, the swithboard operator is rude on the phone, the branch manager does not do anything for you if you need assitance literaly he does not care about the cutomers. They all (sales, finance, receptionist and manager) don't treat customers as customers they try to get you off the phone without listening to what you have to say, they lie and hide information that is very important for your purchase. I also bought an extended warranty that is worth less for 1000 and after the whole 3 week hassle to cancel it they gave me back only 900, the finance person (Andy) told me he was going to send me the check for the rest of the money the same week, it's been two weeks and nothing yet. Then I tried to trade- in this car at some different dealers and no one wanted it because they all say it is a piece of crap, I paid $15,600 for it with 12 miles on it and no body would give me more than $6,000 with 1200 miles for it. Finally a dealer accepted the trade in for a very little amount in comparation with what I paid. I lost $7000 and a lot of time. You decide if you want to do business with them, my whole experience has been horrible, I just hope this prevents you from ruined your credit and saves you from a lot of bad feelings and a dramatic experience. More

I stopped by Dan Wolf Chevrolet to look at new & used suv's. Sherri came out to help me (even though she was not actually working that day)! She provided me with brochures on the vehicles, answered all suv's. Sherri came out to help me (even though she was not actually working that day)! She provided me with brochures on the vehicles, answered all my questions, explained to me what GMC Certified meant, & made me feel very welcome! She was also very wonderful with my three children. She was never pushy & after we had looked at some vehicles, she gave me her card & said to call her if I had any more questions. What? I was totally expecting her to sit me down, get the financial people involved, etc! I knew right then that I would come back & purchase a vehicle from her because I appreciated the way she treated me, like a friend! My husband & I came back later that evening (Sherri was gone because she wasn't supposed to be working anyway!), so we worked with her partner, Pat. He was very nice also & helped us get the vehicle we wanted. Everyone we met & worked with were very courteous & helpful. If you are looking to purchase a new or used vehicle go to Dan Wolf Chevrolet & ask for Sherri!! More

SERVICE WITH A SLICE!!! I went to Dan Wolf Chevrolet SERVICE WITH A SLICE!!! I went to Dan Wolf Chevrolet with a friend who had to get service done on his new Chevy Cobalt. When I drove up to the dea SERVICE WITH A SLICE!!! I went to Dan Wolf Chevrolet with a friend who had to get service done on his new Chevy Cobalt. When I drove up to the dealer to follow my friend, a saleswoman approached me and said she had noticed my car. I was currently driving a Saturn Aura and had no intentions of purchasing a new car. Sherri changed all that. She was very friendly and knowledgeable about Saturn. She used to work for Saturn before coming to Dan Wolf Chevrolet. We talked about the benefits of trading in my Saturn Aura for a new 2010 Chevy Malibu LS. Sherri was very upfront and honest about my options. Sherri answered all my questions and knew all the important details about the Malibu I was interested in. She laid out the benefits and rewards of owning a new Malibu. She has a great personality and a great sense of humor. Sherri worked with me right away and made me feel like family. When I told her that my friend and I hadn't eaten prior to visiting the dealer, she got us pizza and hot wings to tide us over. She even went out of her way to buy us ice cream from a drive by ice cream truck!!! I am putting this in my review to demonstrate how awesome and caring Sherri is. At no time did I feel uncomfortable or pressured into a sale. In a short amount of time, Sherri made me feel important, fed me, made me and my friend part of her Chevy family, and got me into a great Chevy Malibu. If you go to Dan Wolf Chevrolet, make sure that you see Sherri. She is the reason that I will be a part of the Chevy family for years to come. More

Everyone was very friendly and helpfull and I look forward to a long relationsohip of good service and help......being a new widow this was my first shopping trip without my husband and all went well. forward to a long relationsohip of good service and help......being a new widow this was my first shopping trip without my husband and all went well. Sherri has been very good about follow up and I appreciate that..Thank you Sherri. More

Sales person was knowledgable and easy to talk to. There wasn't a "high pressure" sales pitch from anyone there... as so often asscociated with car dealerships I've dealt with in the past. Service depart wasn't a "high pressure" sales pitch from anyone there... as so often asscociated with car dealerships I've dealt with in the past. Service department was also a pleasure to deal with. Sean, was the person that gave me feedback on my vehicle when I was there. He was courteous and helpful with his explanation of my vehicles issues. More

Very pleased with Dan Wolfe Chevrolet! We ended up not purchasing a vehicle through this dealer but we would have! This is a place to remember to go to first in the future instead of doing all the running purchasing a vehicle through this dealer but we would have! This is a place to remember to go to first in the future instead of doing all the running around. Great people (super friendly)and great prices! Make sure to ask for Sherri. She is awesome! More

My daughter purchased a used car from Dan Wolf Chevrolet in Naperville, Il. As she was driving it home the speedometer broke. (We had had the vehicle 3-weeks without any other problems.) The vehicle was sol in Naperville, Il. As she was driving it home the speedometer broke. (We had had the vehicle 3-weeks without any other problems.) The vehicle was sold “As Is / No Warrantee” and the warrantee we purchased would cover a component like the speedometer. I called a manager we had talked to in purchasing the vehicle and asked him if he could do anything for us. He replied, “You just bought the car.” (I think he was thinking out-loud.) “Yaaaa, bring the car in and we’ll make it right.” (Later I researched the problem on the internet and found out the problem we observed occurs suddenly and was most likely due to the near zero degree weather.) The speedometer could only be fixed by replacing the entire instrument cluster, which was done at no cost to us. That’s five stars in my book. More

I have had regular maintenance for my truck over the past 7 years and have always had very good service. There has been a difference the past year or so when I have had Lori DeVega my service consultant. S 7 years and have always had very good service. There has been a difference the past year or so when I have had Lori DeVega my service consultant. She has displayed an ideal for customer service. Customer service isn't found very often these days, but Lori must be from the old school; her ability to explain what has happened to my truck and then go on to inform me of what needs to be done to repair it in layman terms is truly top notch. All of the service consultants are very good as well as the mechanics at this dealership, but Lori kicks that bar up another level. I have never had any misgivings in leaving my truck there for regular maintenance, or for the rare repair. More

I've always known the staff at Horizon to be very polite over the past 15 years, but I had an emergency repair/service situation that really proved how professional their service dept really is. <br>The bat over the past 15 years, but I had an emergency repair/service situation that really proved how professional their service dept really is. <br>The battery in my company fleet car (Grand Prix) proved defective and the local Pontiac dealership refused to service the car due to the service plan HP uses (GE), Horizon provided assistance not only as expected regarding the service plan but also picked up the warranty replacement of the battery. They took the car immediately since it was non-functioning and had it repaired and ready as promised! <br>All of their staff was very friendly and a great pleasure to work with! More