Chevrolet of Naperville

One word. Trust. I bring my work vehicle in for One word. Trust. I bring my work vehicle in for service regularly, as our fleet is registered at this location. Over the last 3 years, I have buil One word. Trust. I bring my work vehicle in for service regularly, as our fleet is registered at this location. Over the last 3 years, I have built a trusting relationship with Lori and Sean on the service team. These relationships told me that I could trust this dealership for more than just service. In the past, I have HATED the "car buying" experience. Emphasis on HATED. Ironically, this is one word that I do not use often. The reason for this feeling, is because I never go in knowing who to trust. Every sales person always seemed to put on a good sales face, but I felt trapped, not knowing if what they were offering was true. The latest experience, prior to Chevy, was the worst. We were trying to repair our credit and wanted an inexpensive vehicle to drive for 1-2 years. At the end of the experience, everything seemed in our favor. Flash forward a year later. I walked into the local dealer and they said sorry we can't help you, you owe way more than the vehicle is worth and you're credit score didn't improve. Come back in a year and it should all be good. My wife and I decided to put in on the back burner and try to ignore our botched transaction...felt duped again. One week later I needed an oil change for my work vehicle, as did my wife, for her car. We had "free" oil changes for my wife's car at the other dealer, but I felt better about "paying" for something from a dealer I could trust, so we headed over to Chevy of Naperville. As we drove up, we saw Sean and Lori happily greeting us. At that point, I said to myself, Man would it be nice to buy a car from here...too bad we're stuck for awhile... As we were waiting for our oil change, along came Emily Smith. Emily said "I would like to sell you a car today." I laughed, thinking to myself, it's not possible for us. I didn't want her to waste her time, so I explained my story and she did something quite different. She didn't come up with the typical "I can immediately solve your problem" sales answer. She proceeded to just talk with me. In fact, we probably chatted for about twenty minutes before I asked, "So, do you think it's possible?" She asked me some questions, took everything into consideration, helped me see the reality of what we owed on our car and what the long term effects would like like. She than said, "I think we can help you, do you want us to work on it with you?" Now, that's professional sales. In fact, that's how to become a friend...even better. Long story short, Emily helped us stay grounded and directed us to the solution we asked for her help on. Sammy Saad, the finance guy, went to work far beyond what we've experienced in the past. In fact, the numbers guy is usually way worse than the salesperson - from my past experience. And although Sammy got the numbers to work out to improve our future credit score, he humbly let Premo Matejczuk finish the deal. Now that is a different side I've never seen from a dealer before. It's called a TEAM. From Lori and Sean in service, to Emily on the sales floor and Sammy and Premo in financing, this is an experience we won't soon forget...in a good way. Scratch that...in a great way! TRUST - is the reason I'll be back to Chevy of Naperville for years to come. We appreciate you. Rich and Kellie Mayes More

The salesman (Travis R.) and sales manager (Travis J.) were very easy to deal with. They treated me like a customer, worked to understand my needs, and focused on those. I don't like high pressure sales were very easy to deal with. They treated me like a customer, worked to understand my needs, and focused on those. I don't like high pressure sales staff that try to sell you something that you don't want and act like they're doing you a favor. This experience was not like that at all. They focused on the vehicle I was interested in, worked fairly with me on my trade-in vehicle, and afforded me the time I needed to make my decision without the high pressure tactics. Sherri P. was helpful in explaining the services available as part of my transaction, and understanding my options for OnStar and Floor Mats. While I didn't choose these options, I appreciate the fact she accepted my decision without additional pressure or unwanted negotiating. Premo worked with their finance dept. and saved me more than additional 0.25% off the best rate I could get from my credit union. Since I also chose an exended warranty, I appreciated that he didn't try to sell me more warrany products than I needed or was interested in. Overall, I would have to say this was the best car buying experience I've ever had since I bought my first car 23 years ago. I would definitely recommend this dealership, and the individuals that worked with me. More

I was not in the mood, nor did I think this was the best time for us to be buying a car. But my husband convinced me to just look at this GMC Terrain that he noticed coming home from work one day. I think time for us to be buying a car. But my husband convinced me to just look at this GMC Terrain that he noticed coming home from work one day. I think Raj sensed my hesitation and was very patient. He was personable and professional. He took us for two test drives and explained all the features of the car that we were unfamiliar with. He's called twice to make sure that everything's going okay. So - bottom line. I love the Terrain and am glad that we came in to Chevrolet of Naperville. Would recommend them to friends and family. Thank you. More

FIVE STARS AREN'T ENOUGH. Bought a beautiful 2011 Suburban from Chevrolet of Naperville last year, best experience I ever had buying a car. Had it serviced there a few times, it was an absolute plea Suburban from Chevrolet of Naperville last year, best experience I ever had buying a car. Had it serviced there a few times, it was an absolute pleasure -- Sean is thorough and professional and always pleasant. Shopping for a car this spring, and Chevrolet of Naperville didn't have exactly what I wanted, so I jumped on what I thought was a good deal at another Chevy dealer--big mistake. The car had issues, and the other dealer wouldn't make it right. I decided to bite the bullet and get it fixed right, so I took it to Chevrolet of Naperville. Travis Jackson and Sean listened to my story, and even though I didn't buy the car from them, they treated me like the best customer they ever had!! To say they went above and beyond to help me is an understatement. Add five stars for "Communication," and five for "Honesty." These guys (and ladies) are first-class all the way. More

Good price. Good service. There was no pressure to buy. Had the vehicle I wanted. Accommodating . Very friendly. Emily was very good at explaining all the features the car had to offer and thorough. Premo Had the vehicle I wanted. Accommodating . Very friendly. Emily was very good at explaining all the features the car had to offer and thorough. Premo was very efficient at getting the paper work completed. Dan was very easy to work with. More

Jim was very helpful in explaining the features of the car. He gave us his card and insisted we call if there were any questions at all after we took the car home. He also called several times after we le car. He gave us his card and insisted we call if there were any questions at all after we took the car home. He also called several times after we left the dealership to see how we liked the car and if everything was working out OK with it. More

I had a great experience at this dealership. I was greeted upon arrival and received immediate service when I was searching for a new car. I had in mind which car I wanted (thanks to the website) and greeted upon arrival and received immediate service when I was searching for a new car. I had in mind which car I wanted (thanks to the website) and it was available for me to test drive right away. The car salesman (Jim) was extremely helpful and informative. He answered every question thoroughly and was very knowledgeable about the vehicle and the process in general. He even helped me set up my bluetooth and xm radio. When I noticed some condensation in the headlight, they took care of it right away and replaced the headlight hassle free. Jim even kept in contact with me afterward to make sure everything was going great with the car. I can honestly say I had a great experience at this car dealership. More

I would like to thank Justin Burau for a very pleasant experience during my recent visit to Naperville Chevrolet. Justin’s easy going demeanor was perfect for my style, which made the buying experience a experience during my recent visit to Naperville Chevrolet. Justin’s easy going demeanor was perfect for my style, which made the buying experience a good one. I would recommend Justin and Naperville Chevrolet to anyone looking for a good place to purchase their next vehicle. Dan Sabol Naperville, Illinois More

Chevrolet of Naperville's staff were very patient and understanding to meet our needs! We would highly recommend them to anyone looking to be treated like family before, during, and after the car buying understanding to meet our needs! We would highly recommend them to anyone looking to be treated like family before, during, and after the car buying process!!! Thank you for all your time and effort!!! More

It is the first brand new pick up truck that i have bought, its a 2013 Chevrolet Silverado i previously own a pick up truck that Adulfo Jacquez sold me it was a great experience had Adulfo as salesman bought, its a 2013 Chevrolet Silverado i previously own a pick up truck that Adulfo Jacquez sold me it was a great experience had Adulfo as salesman he explained everything about the truck even more than i expected it was a great used truck but like all used cars it was time to get a new one, Adulfo walked me step by step on how to buy a brand new truck, explained every single detail about all the paperwork if there was anything i did not understand about the truck or paperwork he make sure that i understood it before i procede to the next step, he showed me all the settings of the truck and he was willing to help me how to set up the truck the way i wanted it and him and the service people make sure that before i drove out the dealer the truck was in pristine condition. Well i dont want to make it too long but Adulfo is such a great salesman that i highly recommend to work with he will help you with all the questions that you have he will have an answer for them and take my word as an advice he is a great salesman i said it because it is not just my but my Parents and my older brother were helped by Adulfo buying their cars and we all have a great experience working with him. Thank you Adulfo. Luis and Linda Alvarado, Alvarado Family More