Chevrolet of Naperville

This is the day of the Internet, so I went to the internet. I live in Crest Hill, Illinois, so I googled Chevrolet 2013 Equinox and 3 dealers came up. Phillilips in Frankfort, Bill Jacobs in Joilet internet. I live in Crest Hill, Illinois, so I googled Chevrolet 2013 Equinox and 3 dealers came up. Phillilips in Frankfort, Bill Jacobs in Joilet (closest), and Advantage in Hodgins. Bill Jacobs didn't give any discounted prices on line, so I threw them out. With the discount & rebate, Phillips in Frankfort, had my Equinox LS in the color I wanted for $21,900 from 25,025. Decent Price, but they were further away then Advantage in Hodgins. Also they had a advertised price of $20,660. I called them and spoke to a internet specialist and asked if they had the vehicle and verified that they would sell it for $20,660. She said yes. This all took place on Wednesday 09/04/13. I said that I would be there 5:30 P.M. In the mean time I arranged financing at my Bank. My wife and I Showed up at Advantage and was introduced to a very nice & very good salesman named Chris. He did a great Demo of the Car and let me drive us on a test drive. So far, so good, until we got back from the test drive. He came up with a price almost $2000 higher then the $20,660. I said that the Internet Girl said that I could have the Vehicle for $20,660. He said that wasn't possible. Now here is the scam that they pulled. Advantage used every possible rebate (AARP, Student, Employee, ETC.) out there to get their price down. Now, we all know that, no one qualifies for every rebate. Now, after, a total of 2 hours of dickering back & forth, they gave us a price of $21,900. I disappointed my wife very much, by telling the salesman no. I told my wife that I would never buy a car from a company like that. The next morning I changed my search, and, came up with Chevrolet Of Naperville. They had my vehicle advertised for $22,085 ($185 more then Advantage or Phillips). I called and spoke to a Wayne Michor (General Manager), I told him my experience with Advantage and asked him if he would match the $21,900 price. He hesitated for only about 2 seconds and said yes. He asked me to hold, while he checked to see if he still had the vehicle that I wanted (Atlantis Blue) in stock. He came back to the phone and said that it had been sold, but he had checked and could get the same exact vehicle from another dealer. I told him that I would be right down to get a purchase order to take to my bank. Over half way to Chevrolet Of Naperville, I realized that I had forgot my check-book for a deposit. After meeting Wayne, I told him that I forgot my check-book and could I use my debit or credit card for a deposit. He said, "how about a handshake". I was absolutely amazed. He then introduced me to Eddie Dones, the salesman that would be handling my deal. They put together the Purchase Order and talked with my Banker and faxed the necessary paper work to him. I was told that I would be able to pick up the car the next day. That afternoon, I received a call from Eddie that he could deliver the car that evening if I liked. I knew that the bank would have my check ready, so, I was delighted. My wife & I were totally happy with everyone at this dealership. They still run you through the various departments, but it is more of an educational process, then, just trying to sell you more stuff. Sherri Pacchiano, gave a good presentation on the service department and Sammy Saad (who is anything but sad, what a great smile) gave a great pitch on extended warranty. He is also the guy that takes the check and makes sure that you leave with the proper documentation. At no time, did I feel pressured to buy anything from these people. The last person you see before driving off, is your salesperson. Eddie was fantastic, even though, it was near closing time, he made sure that I knew how everything worked, and he either programmed or made sure that I knew how to program everything. I am 70 years old and I have to say, that, this was the best car buying experience of my life. I definitely will buy from Chevrolet Of Naperville again. I highly recommend that any of you reading this,do the same. Bob Baldwin bobbaldwin15@sbcglobal.net More

I was looking for a good, cheap new car, and they helped me find it. Even after I signed off on the already great price on my car, Wayne came back and took an additional $500 off because he saw a mistake. H me find it. Even after I signed off on the already great price on my car, Wayne came back and took an additional $500 off because he saw a mistake. His honesty was much appreciated. Everyone was friendly and helpful. It was my first experience buying a car, but it was definitely a good one! More

I typically don't go with my husband to buy a car, because I hate the experience. Since this was going to be my car I went with my husband to test drive a Volt. Emily Smith was our sales person. Emi because I hate the experience. Since this was going to be my car I went with my husband to test drive a Volt. Emily Smith was our sales person. Emily drives a Volt, and she was very knowledgeable and excited about the car. She was able to answer the many questions we had about the vehicle. The General Manager sat down with us and offered us a fair price on the Volt and our trade-in on the first try. There was no back and forth negotiating. The entire experience was quite painless. Thank you Chevrolet of Naperville. More

Travis was very personable and did not employ high pressure sales tactics. He was genuinely interested in what would be a good fit for our needs and recommending the best plan. We are thrilled with pressure sales tactics. He was genuinely interested in what would be a good fit for our needs and recommending the best plan. We are thrilled with our purchase and would definitely return and recommend Travis Robertson to help friends and family. Our experience with the rest of the staff was very pleasant as well. All around- great car buying/leasing experience! More

This was the first time I bought a new car and I have to say that Chevrolet of Naperville made it a very pleasant experience. They were polite, customer-oriented and professional even when I came into the say that Chevrolet of Naperville made it a very pleasant experience. They were polite, customer-oriented and professional even when I came into the dealership a few minutes before they were due to close. They went above and beyond by staying after hours to help me. I feel they did a great job at providing good service and following up to make sure that I was I was happy with my experience. I would definitely return to this dealership and I would recommend this dealership to others who are in the market for a new or used vehicle. More

Jim and Emily did a great job of taking care of me and my family during the buying process. From multiple drives to multiple pricing scenarios, they patiently worked with me to get the vehicle that was the family during the buying process. From multiple drives to multiple pricing scenarios, they patiently worked with me to get the vehicle that was the right physical and finacial fit. Sammy was great with assisting us through our financing as well as the cancellation of a prior extended warranty. They all made us feel like family. This was not the first vehicle we have purchased from them nor will it be the last. They have my business and my referrals. Thanks Jim, Emily, and Sammy for a job very well done! More

I had spoken to Emily early this year about the type of Tahoe I was looking for, she remembered all the details and found the ideal one for my family. Would definitely work with her again! Tahoe I was looking for, she remembered all the details and found the ideal one for my family. Would definitely work with her again! More

I purchased a car from this dealership a few years ago. It was a Certified Pontiac G6 and it was a fantastic purchase! Very reliable car and I got a great deal on it. I drove that car for about 3 years a It was a Certified Pontiac G6 and it was a fantastic purchase! Very reliable car and I got a great deal on it. I drove that car for about 3 years and then got in a wreck in which the G6 was totaled. Without hesitation I returned to Chevy of Naperville to see if they could help me again -- and they did! Initially I was helped by Eddie on a Saturday. I wasn't quite ready to proceed with the purchase at that time so Eddie put me in contact with Omar Ramos and Omar completed the sale for me. They made a wonderful team and did not stop until I purchased the vehicle I truly wanted (NOT the vehicle THEY wanted me to purchase). I appreciate the hard work, friendliness, and "straight shooting" experience I had here. I will definitely return and refer all of my friends! More

Everything was great. People were up front and honest. Didn't try to push you into anything you didn't want. I'll definitely shop here again! Didn't try to push you into anything you didn't want. I'll definitely shop here again! More

I cannot say enough good things about my experience with Chevrolet of Naperville. The entire process, from looking at new cars to test driving to financing, was quick and straightforward. I absolutely recom Chevrolet of Naperville. The entire process, from looking at new cars to test driving to financing, was quick and straightforward. I absolutely recommend buying or leasing your next car here--I won't ever go anywhere else. More