Chevrolet of Naperville

I purchased my vehicle from this dealer without any issues. The Service department, however is the most inept and unqualified service department I have ever been to!! (Mind you, I have purchased and le issues. The Service department, however is the most inept and unqualified service department I have ever been to!! (Mind you, I have purchased and leased over 18 brand new vehicles in my life time so far) I have brought my vehicle here a few times in the last two years for oil change, service, alignment & other concerns, and EVERY SINGLE time my experience has been disappointing and upsetting due to their lack of professionalism with the customer and their complete and utter ineptitude!!! My latest experience: I had this dealer do an "alignment" on my truck; A couple weeks later I could hear and feel a cranking noise on every turn I made - After I brought the truck back to the dealer they said, that while they could hear the noise they did NOT KNOW where it came from and that I should take the truck some where else for another opinion... Well, so I did. I brought it to another mom & pop shop and within MINUTES! they addressed the issue at not charge (5 minutes it took) The root-cause of the problem: The dealer forgot to properly torque an alignment cam bolt after they did the alignment, and this is what was causing the issue!!! Not to mention after the alignment they pushed the wheels so far back that as soon as I drove out of the dealer, my fender flares were demolished due to the wheel rubbing on them (Yes, I had to buy new fender flares and do some trimming myself to avoid this issue) - You would think they would have said something regarding the new position of the wheels and the rubbing!, seeing that they drove the truck out of the service department into the parking lot to deliver the truck after service... More

I did not enjoy my visit. I drove an hour just to find out the vehicle I wanted was not there. I was very clear the day before in saying that a different vehicle would not do. I drove an hour just to find out the vehicle I wanted was not there. I was very clear the day before in saying that a different vehicle would not do. They were so nonchalant about my time. Thankfully I was able to purchase at the next dealership. More

Wow! That is the best car buying experience I ever had in my life. Very professional, nothing misleading, no pressure, honest pricing. Cannot say enoug That is the best car buying experience I ever had in my life. Very professional, nothing misleading, no pressure, honest pricing. Cannot say enough good things about them. Steve Deason was absolutely awesome! More

What a great dealership! We weren't jumped on the minute we walked in. Everyone was very helpful and friendly. Very up front about the process of ordering a vehicle. Over We weren't jumped on the minute we walked in. Everyone was very helpful and friendly. Very up front about the process of ordering a vehicle. Overall great experience. More

Very nice dealership, very nice people. Answered all my questions. Definitely wasn’t expecting that. Answered all my questions. Definitely wasn’t expecting that. More

This should be a zero star rating upper management is terrible here only bright spots are in financing and sales avoid this place like the plague horrible experience very unprofessional from upper manage terrible here only bright spots are in financing and sales avoid this place like the plague horrible experience very unprofessional from upper management. I’m taking all my business elsewhere including service. More

The people at Chevy of Naperville were wonderful to work with in buying my brand new Corvette. There are lots of dealers out there playing games and changing deals at the last minute, but not this dealershi with in buying my brand new Corvette. There are lots of dealers out there playing games and changing deals at the last minute, but not this dealership. Jordan and Jim were great to deal with on the sales side and Pete was great to deal with on the service side. Excellent job. Highly recommended! More

Called today to schedule maintenance and whoever answered the phone was laughing. Transferred over to service where she was not empathetic about my frustration and told me to call more than a week before?! T the phone was laughing. Transferred over to service where she was not empathetic about my frustration and told me to call more than a week before?! Told me to not be hostile because my tone showed my frustration. Bought my truck from them and trust them to work on my truck…only to be left feeling unimportant…no one knows customer service anymore More

Great experience dealing with them. Very Professional and knowledgeable. Highly recommend my Sales Professional, Adulfo Jacquez, as he made a usually unpleasant transaction into a great experience. and knowledgeable. Highly recommend my Sales Professional, Adulfo Jacquez, as he made a usually unpleasant transaction into a great experience. More

I found this dealership to be ethicai, personable, honest and ,trustworthy, would definitely do business with them again and ,trustworthy, would definitely do business with them again More