Chevrolet of Everett - Service Center

Service check in was quick and efficient. This was a simple oil and filter change on my 2004 Corvette, but I've been taking my car here for about 2 years for other service as well. Always a g This was a simple oil and filter change on my 2004 Corvette, but I've been taking my car here for about 2 years for other service as well. Always a good experience so far. Prices have been reasonable with excellent service. Oil change only took an hour. I appreciate the safety check on the car! More

I would absolutely encourage people to not take their vehicles to Everett Chevrolet (especially diesel vehicles) for repair. We had our oil changed and after driving the vehicle the first time after the vehicles to Everett Chevrolet (especially diesel vehicles) for repair. We had our oil changed and after driving the vehicle the first time after the oil change the vehicle had to be towed back to the dealership due to power loss. They ended up replacing the def fluid filter and saying it was good. They did not charge us which we raised an eyebrow to but appreciated. The next time it was driven same issue this time they said the def fluid injector needed to be replaced. They replaced it and said they were going to drive the heck out of it the next day to make sure it was good and to burn off any soot build up. They said they were going to take care of us and again they did not charge us. They did say the issue wasn’t due to the oil change. Thought it was odd they weren’t charging us but went with it. The next day while they were driving the vehicle it caught fire. They told us they were going to make it right and take care of us. For over a month they tried to find parts and to repair the vehicle. After a month they told us it couldn’t be repaired the cost would be too great. They said there wasn’t anything they could do and we would need to go through our insurance. During a meeting with the GM, service manager and techs suddenly the story started changing and one of the things they had originally told us wasn’t done when it should have been done they were now telling us it had been done. When we called the service manager out on it he suddenly didn’t remember saying that. They couldn’t tell us what caused the fire just that it wasn’t their fault. We had given them the benefit of the doubt for a month hoping they would do the right thing! We weren’t asking for the world we just wanted to be made whole. We were extremely patient and tried to be understanding. We didn’t expect them to come out and say it’s their fault even though we strongly believe it’s their fault. Had they done the right thing like they said they were going to and made us whole we would have been satisfied. We are now having to deal with a claim through our insurance and suddenly Everett Chevrolet has a “good idea” of what happened…an idea that they NEVER brought up to us and had never been mentioned previously. We are still dealing with the claim and will have the vehicle sent to another shop for an unbiased look. After years of using their service center (with a few blips that we should have paid more attention to) and having family that have purchased several vehicles and have used Everett Chevrolet for all of their maintenance it’s very disappointing to have things turn out this way. More

I've been here twice so far for help with my vehicle. Both times the team did everything in their power to help me as quickly as possible. I really appreciate having a place I can take my car to and know Both times the team did everything in their power to help me as quickly as possible. I really appreciate having a place I can take my car to and know that I am going to have an experienced group that I can trust to be honest and take care of my vehicle. I hope to be able to continue getting my car serviced here and have good experiences with the team. Thank you! =) More

We've always had a positive experience with Chevrolet of Everett, and this most recent scheduled service was no exception. We had a new-to-us service advisor and he was very competent. Excellent communica Everett, and this most recent scheduled service was no exception. We had a new-to-us service advisor and he was very competent. Excellent communication, kind, helpful. Aaron called us more than once to give an update or ask a quick question. He was excellent. More

Service and support at the Everett Chevrolet has always been great! I did have a minor conflict with the service rep that the service manager resolved. been great! I did have a minor conflict with the service rep that the service manager resolved. More

Great work. I always appreciate working with Stephen when I need service done. He just takes care of it. I always appreciate working with Stephen when I need service done. He just takes care of it. More

Ive been a customer since 2018 and have enjoyed taking my car back to the dealership.everything is very nice and easy to set up appointments.The staff is pleasant to work with as well. car back to the dealership.everything is very nice and easy to set up appointments.The staff is pleasant to work with as well. More

Dan identified our problem, they had the part in stock, and it was repaired all within approximately 1 1/2 hours. Very good experience. and it was repaired all within approximately 1 1/2 hours. Very good experience. More

They friendly and professional always help me With The Concern our questions That IHave I highly recommend the dealer Concern our questions That IHave I highly recommend the dealer More

Stephen was nice, polite and informative. Got our appointment quickly and repaired tailgate the same day! Got our appointment quickly and repaired tailgate the same day! More