Chevrolet of Everett - Service Center

Chevrolet of Everett responded

It's great to hear that Chevrolet of Everett went the extra mile by arranging a Lyft driver to take you to get your glasses in Marysville. Providing convenience and assistance to our customers is important to us, and we're glad we could help in this way. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and provide excellent service. Thank you for choosing us!

Chevrolet of Everett responded

It's wonderful to hear that Stephen Kenna has been a fantastic representative for Chevrolet of Everett, providing you with a welcoming and customer-centric experience. Building positive relationships with our customers is important to us, and it's great to know that Stephen's approach aligns with our commitment to excellent service. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to continue providing you with top-notch service and support. Thank you for your kind words!

Chevrolet of Everett responded

Thank you for sharing your recent service experience at Chevrolet of Everett. We're glad to hear that you were greeted promptly, received a clear explanation of your service, and that the truck servicing was completed professionally and in an acceptable time frame. Your recommendation is greatly appreciated, and if you ever have more service needs or questions in the future, please know that we're here to assist you. Thank you for choosing us!

Chevrolet of Everett responded

I'm sorry to hear about your frustration and the experience you had at our dealership. However, there seems to be some miscommunication or misunderstanding regarding the parts and the time it took to address your issue. The parts for your vehicle were not sitting on the shelf for two months. You were contacted the day they arrived, and we aimed to address your concerns promptly. Your vehicle was fixed within 24 hours of our phone call, indicating our commitment to resolving the issue as efficiently as possible. We apologize for any miscommunication or frustration you experienced during your interaction with our General Manager, Ward. We take customer feedback seriously, and we'll review and address the concerns you've raised. Our goal is to provide excellent service and customer satisfaction, and we appreciate your feedback as it helps us improve. If you have any further concerns or questions, please feel free to reach out, and we'll do our best to assist you

Kustomkruisers responded

Sorry, that is incorrect, I have had to call over and over for updates because no one would reach out. When I called this last time I was once again told my part wasn’t in. That’s when I reached out your general manager out of frustration and was told he didn’t have to help me. It’s only because I made a big deal about this that I got a call back from the service advisor telling me my part that was ordered for me wasn’t in but they received a stock of parts that are on the shelf in the parts department that they can use to fix my truck. I don’t know how long they have been sitting on the shelf and never said the parts were there for two months. What I do know is that my truck still wouldn’t be fixed if I had not escalated it and this has been the experience over and over again with this dealership.

Chevrolet of Everett responded

It's wonderful to hear that Betty provided you with friendly and helpful assistance in arranging the drop-off and communicating with the insurance to get the work covered. Clear and effective communication is key to ensuring a smooth process, and we're glad she was able to assist you. If you have any more needs or questions in the future, please don't hesitate to reach out. Betty and our team are here to help, and we appreciate your feedback!

Chevrolet of Everett responded

We're thrilled to hear that Dan and the entire team at Chevrolet of Everett have left such a positive impression on you. Your enthusiasm is greatly appreciated! While you may not be able to come back every day, know that whenever you need assistance or have questions in the future, our team will be here to provide you with excellent service. Thank you for your support, and we look forward to serving you again whenever you visit!

Chevrolet of Everett responded

It's wonderful to hear that you've had the same representative for six years and that they excel in their role. Building long-lasting relationships with our customers and providing excellent service is a priority for us. If you ever have more needs or questions in the future, please know that your dedicated representative is here to assist you. Thank you for your continued support and loyalty to Chevrolet of Everett!

Chevrolet of Everett responded

It's fantastic to hear that Chevrolet of Everett got the job done as promised, and that the price quoted by JJ didn't increase unexpectedly. Providing transparent and reliable pricing is important to us, and we're glad we met your expectations. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and keep your vehicle in top shape. Thank you for choosing us!

Chevrolet of Everett responded

It's wonderful to hear that you had a positive experience with our staff at Chevrolet of Everett. Our team's dedication to creating a welcoming and enjoyable environment for customers is an important part of our customer-centric approach. If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. We're here to ensure you have a great experience during your visits. Thank you for your kind words!

Chevrolet of Everett responded

We're thrilled to hear that JJ continues to provide you with exceptional service and convenience when getting your vehicle serviced. Keeping you informed and arranging rides to work are part of our commitment to providing a better customer experience. Thank you for your kind words, and if you ever have more service needs or questions, don't hesitate to reach out. We're here to make your experience as hassle-free as possible!