Chevrolet of Bend

Two visits...Twice bitten, done dealing First trip was in spring '14 for a routine oil change on 2014 Silverado while out to check progress on house. After service an item was missing from First trip was in spring '14 for a routine oil change on 2014 Silverado while out to check progress on house. After service an item was missing from center console.. It did NOT ''fall out''. Indeed I cannot accuse,.... however it WAS there when I tendered my keys and was NOT when I got them back. I had moved it from my 2012 to this one the day I took delivery and has never strayed til now. Said they would ''ask around'' and get back with me"...never heard back. I called and spoke with GM couple days later. Apologetic of course, .Again, I make no accusations, but lack of concern and follow up rather unprofessional in my opinion. Interestingly enough while in waiting room first visit overheard two salesmen whooping it up over ''slamming'' a customer into a used car and high fiving in sight and earshot of other customers, too. Such professionalism. Second trip was today, 5 Sep...made apt on Tuesday for 3 recalls and other elective services, warranted and not. ( Getting ahead of myself here, but one recall was for an air bag issue....less than 1/4 mile after their service the beeping "service airbag" warning came on as it does very time I start the truck. Makes me wonder if they performed it properly if at all.. So now I have to visit a dealer much farther away to correct their work or lack there of.) At 0800 service advisor wrote ticket, said he would be in touch with estimate ''soon''. Mentioned to him that this was the second chance visit, that I had problems before. Come 1100 had not heard a word ...called dealership...on hold for 15 minutes with polite and apologetic operator coming back occasionally. Hung up and called back at 1200. After 5 minute hold reached advisor.. Informed he did not have the estimate yet but would call me back ''shortly''. Two hours later just drove to dealership. Hard to get put on hold while standing there. One elective service they could not perform. OK by m, no problem.. For the second was told they did not have a part in stock so didn't bother to notify or give an estimate even IF they were to order the part. Apologized to the advisor for requesting that he might have made at least one effort to contact me in six hours and for taking so much of his time. GM was not in, so called back to voice my concerns. His excuse was employees on vacation and they were busy. Continued to talk over me and interrupt. Informed him that we are done dealing and hung up. Interesting transcript indeed. We are GM 'lifers',....currently own 3 GM vehicles that need regular service with plans to purchase a new truck and a Malibu or whatever works for youngest daughter in about 60 days when our relocation west is finally complete . They will neither be purchased nor serviced at this dealership. Location is so ultra convenient to our new home, but the lack of professionalism and absence of a trust factor cannot be regained by any apology, offer or incentive. There was one part of my visit that was quite satisfactory...Enterprise loaner. More

Hard Worker Chevy 3500HD duallys are hard to find, but our salesman, Dave Wilcox, did a great job locating the truck I wanted. Dave is very knowledgeable and hel Chevy 3500HD duallys are hard to find, but our salesman, Dave Wilcox, did a great job locating the truck I wanted. Dave is very knowledgeable and helpful and easy to work with. No pressure sales here. I got a fair deal. I would highly recommend Chevrolet of Bend and Dave Wilcox. More

Best car buying experience ever! Dave is great!! We parked by the front door, I though that something was wrong, I though where are the two ,or three salesmen, We went inside, and we Dave is great!! We parked by the front door, I though that something was wrong, I though where are the two ,or three salesmen, We went inside, and we were greeted by Dave Wilcox with a big friendly smile. The experience just got better after that. There was no push, just friendly information. Dave went over everything, many things several times, we were not very quick to pick up on so many features. A most enjoyable experience!!!! Jim & Millie Jackson More

We received great service from Jeff Raszler at Chevrolet of Bend. We were in Bend for a short vacation, and our car broke down on a Friday afternoon. It looked like we would have to extend our vacation un of Bend. We were in Bend for a short vacation, and our car broke down on a Friday afternoon. It looked like we would have to extend our vacation until the next week in order to get our car fixed...until we talked with Jeff Raszler at your dealership. Jeff ordered a part immediately, arranged for a rental car, and took care of us quickly and efficiently when we finally arrived in the tow truck. He then made sure our car was taken care of the following day, a Saturday, so that we could leave as scheduled on Sunday. Finally he took care of the rental car return for us, since that office was closed by the time we picked up our car. Throughout it all, Jeff was cheerful, friendly and super helpful. We feel so lucky that he was there to help us, and we wanted to let you know how lucky you are to have such an exemplary employee. Brandon was the first person we talked to when we called, and he was also very friendly and helpful. More

I recently bought a dodge pu from them. When getting the finance done I requested to go though a certain credit Union. I was told that I would not be able too due to the amount that was being financed and finance done I requested to go though a certain credit Union. I was told that I would not be able too due to the amount that was being financed and the interest rate. I was told that they were going through another financial company which later sent me a letter saying I was denied. I found out later it went through a credit union out of Eugene. I was not happy about that, plus they were not able to tell me who the lender was right away either. I had gone to my credit union personally and now im in the process of refinancing the truck I just bought to have my payments and interest rate lowered. They not only did not want to try, but wanted to do things their way and not the customers way. After signing all papers many times, I checked into their extended warranty and it did not turn out as what I was told. I went back in and cancelled it plus them telling me when I was signing papers that I had to have GAP insurance on my truck, and I had told them I had it through my insurance. I had to call my insurance in front of them just to prove I had GAP insurance. All I see this dealership doing is lining their pockets with money and not caring about the customers or their concerns. This company was untruthful too me. I would NOT recommend this dealership for buying anymore vehicles from them, and I should have listened to my co workers who bought a vehicle from this place and was very displeased too. I have gone as far as filing a better business bureau complaint against this company. NOT RECOMMENDED FOR A PLACE TO BUY A VEHICLE!!!!!!!!! More

My father has always highly recommended Chevrolet Garage since i was a child. I now see as an adult why he highly recommended Chevrolet of Bend as the place to go. i have an older blazer that i just pur since i was a child. I now see as an adult why he highly recommended Chevrolet of Bend as the place to go. i have an older blazer that i just purchased in may 2013, my water pump went out, i called Chevrolet of Bend, and a service representative that i spoke with (David Neuberger) very politely and very right to the point. made an appointment and explained to me (in english )what was going on with my vehicle. gave me some choices and prices my vehicle was fixed in a timely manner and was treated with respect. I have been there again and receive the same treatment each time, I have been there 3 times, I would highly recommend each and every chevrolet owner to bring there vehicle into chevrolet of bend, now i am thinking about purchasing a new vehicle from Chevrolet of Bend. thank you David Neuberger and keep up the good work now More

Lance was very professional and with a no pressure approach!! The pressure is why I HATE to drive into a dealers lot. So much so, that when I purchased NEW, I would always deal with a fleet manage approach!! The pressure is why I HATE to drive into a dealers lot. So much so, that when I purchased NEW, I would always deal with a fleet manager. More

Bret Baker was extremely helpful and courteous, and is a valuable employee. Your dealeship should value guys like this! The service provided to my car was also fast and effective. valuable employee. Your dealeship should value guys like this! The service provided to my car was also fast and effective. More