Chevrolet of Bend

Car dented during oil change On 2/20/16 I took my car in to have the oil changed. The people in the service department greeted me with smiling faces like they always have. I had a On 2/20/16 I took my car in to have the oil changed. The people in the service department greeted me with smiling faces like they always have. I had always felt this was a honest and genuine dealership. That was a Saturday and my car was parked in the garage until Monday morning 2/22/16. Lunch time arrives and I headed to the car wash. I am very particular about my car so I wash it about twice a week. When drying off my car I noticed two small dings/chips along the front hood, also seeing that the chrome grill had been scratched and it looked as if the chips had been hastily touched up. I know every scratch, ding, and blemish on my car. Being a gloss black car and the dings are on the left front corner of the hood they really stand out. I returned to work and immediately I called the dealership knowing this damage was not there before taking it in for the oil change. I spoke to the service manager and he calmly said he would look into it and not to worry. The next day 2/23/16 I had not heard back so I called and spoke to him again explaining how upset I am about the damage. Again he said he was looking into it and he will call me back. As he promised he called me back after five pm that next day 2/24/16. He explained to me that the person that had worked on my car was no longer with the company and he felt that something may have happened to my car. He said that because of this he would repair the damage to my car at no cost to me. I was relieved and very satisfied with him and the dealership. We agreed I would bring the car in the next day so he can take pictures and set up a appointment for the repairs. When I showed up the next day 2/25/16 I was asked to wait for him in the lobby. I spent about twenty minutes waiting when he finally came to speak with me. We walked out to my car and he started to explain to me that this damage was not done by his "people" and that it has already been repaired by a professional. He also explained the that chrome damage was from normal age. I asked how is it that it matches the width of the dings and chips in my hood almost exactly? He did not answer. He explained that He would have his dent-less repair team try to fix it but he was not going to repair the paint, properly repair the dent, or replace the now damaged chrome grill as he had previously promised. I then asked him how a professional would repair the damage and he explained they would have a "body guy" repair the dents then a "paint guy repaint it". I then asked if this was done by professionals how is it that I still have dents and chips in my hood? He become irritated when I asked him this knowing that I had caught him trying to lie to me. He then tried to explain to me how this could have happened on the road or in a parking lot and I again asked if that is true how was it then repaired professionally? Did someone damage my car and then repair it professionally with out telling me? Did a piece of road debris damage my car and then a professional came along and repair it? At this time he was really trying to get me to settle with the dent-less repair and I was not giving in I told him his "people" did this and he had already told me he felt the mechanic that was no longer with them may have done this, on top of that he had already promised me the repair's. We exchanged a few final words that I will not repeat because they are out of frustration and anger. The next day 2/26/16 I attempted to contact one of the dealership mangers I was direct to a voice mail so I explained briefly my issue and asked to be called back. I waited until the following Monday 2/29/16 understanding he may need to research the situation and get back to me. I received no call. After three more days I called again asking for a manager and again was sent to voice mail and again I explained my issue briefly and asked to be called back. I still have not received a call back and it is now 3/13/16 Bottom line is the dealership seemed to be honest and stand by their promises but in my case that is clearly not true. More

This was one of the more pleasant vehicle buying experiences This was a very pleasant buying experience. At no time during the process did I ever feel rushed or pressured. My questions were answered quickly, a This was a very pleasant buying experience. At no time during the process did I ever feel rushed or pressured. My questions were answered quickly, and the interaction I had with both the sales and finance teams was easy-going. In the end, I felt I was given a fair amount on my trade and several options during financing. Overall, I truly enjoyed this purchase experience. More

Professional, courteous, efficient service On 2/23/2016 the Lithia Chevrolet of Bend dealer did a r&r of a defective reductant DEF tank heater kit install on my diesel truck. Asst Service Man On 2/23/2016 the Lithia Chevrolet of Bend dealer did a r&r of a defective reductant DEF tank heater kit install on my diesel truck. Asst Service Manager David Neuberger handled my service needs, from initial explaination of the diagnostic, insuring order and delivery of replacement parts, and timely schedule of repair. Very courteous, professional and efficient service. Highly recommended. More

Service David Neuberger was attentive and very helpful concerning the service I needed for my GMC truck on 11 February 2016. The work was done quickly and as David Neuberger was attentive and very helpful concerning the service I needed for my GMC truck on 11 February 2016. The work was done quickly and as as agreed. He is an outstanding employee for this dealership. I look forward to working with him in the future.. PLG More

Saleman T.J. Paterson is an excellent sale men. Very knowledgeable and very pleasant. He didn't use high pressure to get us to buy. He lets us make that de T.J. Paterson is an excellent sale men. Very knowledgeable and very pleasant. He didn't use high pressure to get us to buy. He lets us make that decision with out making it unpleasant. I would highly recommend him as a excellent person to work with when buying a new vehicle. Thanks, T J. More

The most pleasant car buying experience ever! We have purchased numerous new vehicles in the past, both for personal use and for our farm business. This was our most comfortable experience ever. We have purchased numerous new vehicles in the past, both for personal use and for our farm business. This was our most comfortable experience ever. Everyone we dealt with was pleasant, competent and, most importantly, happy to be doing what they were doing. A happy workplace is a rarity. More

excellent Great 2nd buying experience! Our salesman TJ is awesome!. He makes buying process so smooth. We purchased 2 brand new vehicles through him. 2015 tah Great 2nd buying experience! Our salesman TJ is awesome!. He makes buying process so smooth. We purchased 2 brand new vehicles through him. 2015 tahoe, 2016 chevy siverado. I would recommend TJ to EVERYONE looking to purchase a vehicle! ! More

I have had my Buick in the service department to get navigat Helpful staff but complex issue. I have had to come back 3 times to get the right parts and service ordered, so a little disappointing. But it was a b Helpful staff but complex issue. I have had to come back 3 times to get the right parts and service ordered, so a little disappointing. But it was a bit of a difficult diagnosis More

EXCELLENT!! I gave this dealership a 5 star rating because my experience was exceptional. Joshua Raines listened to what I wanted and made everything quick and p I gave this dealership a 5 star rating because my experience was exceptional. Joshua Raines listened to what I wanted and made everything quick and painless. I could not me happier with the purchase of my new Chevy Colorado. Again, excellent. More

Love my Chevy's Justin is great, he found me what I was looking for not once but twice. My son loves his Chevy Silverado and I'm loving my Equinox! Justin is great, he found me what I was looking for not once but twice. My son loves his Chevy Silverado and I'm loving my Equinox! More