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Chevrolet of Bend

Bend, OR

3.2
332 Reviews

345 NE 3rd Street

Bend, OR

97701

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Showing 332 reviews

June 04, 2024

Chevrolet of Bend has a solid selection of trucks and a staff that is eager to help find a good fit. Mark Schmid helped me out on a recent purchase and the process was quick and efficient. More

by dustin.fletcher
Recommend Dealer
Yes
Employees Worked With
Mark Schmid
Jun 06, 2024 -

Chevrolet of Bend responded

Thank you for sharing your positive experience with us, Dustin! We're thrilled to hear that Mark provided you with quick and efficient service while helping you find the perfect truck. We truly appreciate your business and hope you enjoy your new purchase. If you ever need anything in the future, feel free to reach out to Chevrolet of Bend. Drive safely! Sincerely, Christopher Wilson- General Sales Manager

February 05, 2024

I had a terrible experience with one of their sales associates. He was rude, arrogant, and dismissive. I emailed their General Manger, General Sales Manager, Business Manger, and Used Car Manager two w More

by Dissapointed1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jonathan Stewart, Phil Valbert, Joshua Raines, Chris Wilson
Feb 08, 2024 -

Chevrolet of Bend responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Feb 09, 2024 -

Dissapointed1234 responded

I emailed all four managers twice, January 22nd and February 5th, with my phone number and email address. If you really wanted to respond directly to me you could have.

December 28, 2023

The correspondence with Bend Chevrolet was excellent. I requested information on a vehicle I was interested. They were prompt in letting me know the status of that vehicle. More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Joe Patnode
Dec 29, 2023 -

Chevrolet of Bend responded

Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager

Dec 29, 2023 -

Chevrolet of Bend responded

Jeff, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Christopher Wilson- General Sales Manager

September 18, 2023

The Service department is unethical and the parts department is just flat evil. I got bit 2 times now and will never go back. The first one was a leaking radiator about a year ago. They gouged me abo More

by Dale Breit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Thornton, Khrys Barnes
Sep 20, 2023 -

Chevrolet of Bend responded

Thank you for sharing this review regarding your experience with us, Dale. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Philip Valbert- General Manager

September 02, 2023

Purchased a Jeep with the Lithia 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty. More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chip
Sep 05, 2023 -

Chevrolet of Bend responded

Mark, your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Charles Splees- Service Manager

Sep 06, 2023 -

Mark responded

Charles, just called Chevrolet of Bend and I'm told you are no longer the service manager and have not been service manager for over 6 weeks. Why would you respond to my review and want to discuss if this is the case?

July 02, 2023

I felt like the salesman I talked to was very knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need. More

by lundenbridge6
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Hetzler
Jul 05, 2023 -

Chevrolet of Bend responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Philip Valbert- General Manager

April 16, 2023

Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More

by brianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Lussier
Apr 18, 2023 -

Chevrolet of Bend responded

Brianna, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Charles Splees- Service Manager

April 14, 2023

Terry L in the service department is a liar and crook. Did the work on my vehicle without my approval. Illegal! Then they keep your car unless you pay them what they say! More

by brihaigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Splees, Terry Lussier, Khrys Barnes
Apr 17, 2023 -

Chevrolet of Bend responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Charles Splees- Service Manager

April 04, 2023

Met Brian Bower today. I enjoyed having a good honest interview with him. I gave him my informatrion to find a good price on a 2018 Chevrolet Traverse or newer, with low mi More

by Dean
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Bower
Apr 06, 2023 -

Chevrolet of Bend responded

Dean, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Christopher Wilson- General Sales Manager

January 19, 2023

My service writer, assistant, service manager, Terrie Lussier is far and away the best service oriented person I have had at any dealership for my mini vehicle‘s in my 76 years. Terrie is very thorough, More

by rvlach64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Lussier
Jan 20, 2023 -

Chevrolet of Bend responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Charles Splees- Service Manager

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