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Chevrolet GMC of Millersburg - Service Center

Millersburg, OH

4.5
469 Reviews

469 Reviews of Chevrolet GMC of Millersburg - Service Center

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July 08, 2020

Took my car in for a recall they had it done in about an hour. The staff was friendly and welcoming. Very satisfied with the service I received. More

by Betham0514
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, We sincerely appreciate your 4-star rating and your feedback! Do you have any recommendations how we can earn a perfect rating from you in the future? We are all ears! Thank you for your patronage and have a safe and happy summer!

Jul 11, 2020 -

Betham0514 responded

When I had the recall done I called in and made an appointment I took it in for the appointment time and dropped it off and an hour later I got a call saying they didnt have the part needed to fix the recall. I had to take it back a week later. I gave a 4 star because of having to take it in twice. I was very satisfied with the work done and the people it just would have been nice to know that they didnt have the part to fix the recall and I could have just waited to take my car in when the part was in.

Jul 13, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, First and foremost, we want to thank you for providing detailed information about your experience. We are so sorry for the inconvenience! In an effort to understand what happened, I met with my service and parts managers to learn more about what transpired. As it turns out, it has been quite some time since we last ordered that part for stock and General Motors now requires us to order them on a case-by-case basis. Unfortunately, this affects our customers directly by requiring a second appointment to install the part once it arrives. Even though this inconvenience was not the direct result of the dealership, we don't like the inconvenience that it causes our guests, so we are giving you -----> $10.00 OFF your next service visit <---------. Just print this out and hand it to the service writer the next time you come in. Thank you for allowing us to help you and, as always, we are deeply grateful for your patronage!

July 06, 2020

Excellent service for an emergency repair on my 2003 Suburban. Went to dealership when they opened and they were able to make the necessary repairs and have the vehicle back to me by 11:30 am the same d More

by robertmillerddsms1 I'm mi in
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

robertmillerddsms1, thank you for taking the time to review your service experience with us here at Chuck Nicholson, Inc.! We appreciate your patronage and look forward to serving you for many years to come!

July 03, 2020

Very caring about their customers. I have always been treated like family. Great service, I wouldn't hesitate to recommend them to anyone. I have always been treated the best by Beau Baker in the servi More

by shelton.cheryl1960
Recommend Dealer
Yes
Employees Worked With
Gary Schrock, Beau Baker, Barry Nicholson
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

shelton,cheryl1960, we're positively humbled by your feedback! Reviews like this give us motivation and help us ensure we continue to focus on our most valued relationships; our customers. Thank you so much! You will always be family to us.

July 02, 2020

Have had 15 years of courteous, efficient and high quality service with Chuck Nicholson . Have purchased over 10 new and used vehicles during those 15 years. Great sales and service staff. Enjoyable e More

by TSHELTON2
Recommend Dealer
Yes
Employees Worked With
Barry Nicholson
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

TSHELTON2, thank you so much for your feedback! We are humbled by your kindness and we are honored to serve you!

July 02, 2020

I have 24 month bumper to bumper warranty Your tech was asked to check blind side sensor which had a code that it needed service, also a code came up to check thermostat. Your tech changed th More

by PENNY1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Service don’t know name
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Penny1015, we have tried, unsuccessfully, to get in touch with you to address your concern. Should you decide that you would like to move forward, please feel free to reach out to our Service manager, Jay Shaeffer. You may reach him at (330) 674-4015 Monday - Friday from 8 to 5PM. We hope to hear from you!

June 30, 2020

Everything was great, the customer service was great. Everyone was polite and pleasant. When it’s time for me to purchase another vehicle I will be out Thanks, TJ More

by tjbuck2224
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Shaeffer
Jul 01, 2020 -

Chevrolet GMC of Millersburg responded

Hi TJ, thank you so much for the excellent review! We're pleased to know that service took care of you, and we look forward to serving you again! Thank you for your business!

June 28, 2020

Michael was very rude and unprofessional! I felt like having my warranty issue addressed at this dealership inconvenience unsure if this was because my vehicle was not purchased at this dealership! More

by Hwright_07
Recommend Dealer
No
Employees Worked With
Michael Miltenberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2020

Had to get an emergency repair on my brakes. They got me in quickly and did the repair quickly. Great job to all! Thank You! More

by Mike
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts person was helpful and Tech that worked on my truck was nice as well, Jay Shaeffer
Jun 22, 2020 -

Chevrolet GMC of Millersburg responded

Thank you for the great review, Mike! We truly appreciate your kind words. It is an honor to serve you!

June 17, 2020

Dealership makes it pretty easy to buy a vehicle new or used,really don’t feel pressured.Service Dept seems easy to deal with ,work normally done on time. More

by Z28 Camaro
Recommend Dealer
Yes
Employees Worked With
Dale Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Leigh, Barry Nicholson, Jay Shaeffer, Bob Toth
Jun 22, 2020 -

Chevrolet GMC of Millersburg responded

Z28 Camaro, thank you for your wonderful review! We appreciate your kind words and we look forward to serving you again!

June 14, 2020

Found the problem I was having with my truck where the other dealer couldn’t figure it out. Very happy with the service I received. More

by Dan.ling79
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Shaeffer
Jun 22, 2020 -

Chevrolet GMC of Millersburg responded

Dan.Ling79, thank you for taking time out of your day to reach out and let us know how we did. We're thrilled that the service department was able to quickly determine the problem with your truck and get you back on the road! Thank you for placing your trust in us. We sincerely appreciate your patronage, and we look forward to serving you again!

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