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Chevrolet GMC of Millersburg - Service Center

Millersburg, OH

4.6
449 Reviews

449 Reviews of Chevrolet GMC of Millersburg - Service Center

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August 07, 2020

I enjoy working with people that is friendly and always be trustworthy . They are a great group people to work with Thanks everyone . See you again next oil change More

by Anna Levengood
Recommend Dealer
Yes
Employees Worked With
Jay Shaeffer
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Aug 07, 2020 -

Chevrolet GMC of Millersburg responded

Hi Anna! It was so great to see you again! It's an honor to serve you and we look forward to your next visit. Thank you for your business!

Helpful
August 06, 2020

Awesome jay Shaffer is always a great person that is why I come back for all my service work Bubba is a super mechanic he is 1 of a kind More

by Michael Pierce
Recommend Dealer
Yes
Employees Worked With
Jay Shaeffer
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Aug 07, 2020 -

Chevrolet GMC of Millersburg responded

Michael, thank you for your review! We're thrilled that you enjoy Jay and Bubba! We are so proud to have them on our team. Thank you for your kind words and your patronage. We look forward to serving you again soon! Take care!

Helpful
August 04, 2020

The staff was very helpful and got me in quickly. Service was speedy and just as expected. I would highly recommend them for service and recall needs. More

by Holy_icev
Recommend Dealer
Yes
Employees Worked With
Jay Shaeffer
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Aug 05, 2020 -

Chevrolet GMC of Millersburg responded

HOLY_ICEV, thank you for the awesome review! Happy to know service was able to get you in and out in no time! Thank you for placing your trust in us. We appreciate your business!

Helpful
August 04, 2020

The service department is top of the line! Being dog friendly is also a very nice plus! Everyone there is kind and helpfull! Thanks Jeff More

by jeff
Recommend Dealer
Yes
Employees Worked With
Beau Baker, Jay Shaeffer, Michael Miltenberger
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Aug 05, 2020 -

Chevrolet GMC of Millersburg responded

Jeff, thank you for the great review! You and your 4-legged baby are always welcome here! We value your business. Take care!

Helpful
July 31, 2020

Came in for general maintenance. Was greeted right away and car was taken back quickly. Complete check of fluids and addressed a couple of questions we had. Great service! More

by KRTURNER77
Recommend Dealer
Yes
Employees Worked With
Chad Mills, Jay Shaeffer, Michael Miltenberger
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Aug 03, 2020 -

Chevrolet GMC of Millersburg responded

KRTURNER77, thank you so much for taking time out of your day to leave us a review! We are thrilled that your experience was seamless from beginning to end! We appreciate your business and we look forward to serving you again. Take Care!

Helpful
July 30, 2020

Professional, caring, listened to my needs. Met them in short order. This is my auto company from now on. I highly recommended these awesome guys. More

by apologia2003
Recommend Dealer
Yes
Employees Worked With
Jenna Leigh, Jay Shaeffer, Michael Miltenberger
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Jul 30, 2020 -

Chevrolet GMC of Millersburg responded

apologia2003, thank you for your incredibly sweet review! We strive to ensure that your visit is not only quick and friendly, but informative and safe. Your 100% satisfaction will always be our #1 concern. We are grateful for your recommendation and we thank you for your business! Take care!

Helpful
July 23, 2020

Excellent service department! Also great satisfaction regarding inquiries about possible pickups purchase. Very helpful info. Also offered opinion on what our purchase needs may be. More

by GMULLET
Recommend Dealer
Yes
Employees Worked With
Dale Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Miltenberger, Bob Toth
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Jul 27, 2020 -

Chevrolet GMC of Millersburg responded

GMULLET, thank you for the excellent rating! You are always in good hands when you visit the store! Thank you for your business!

Helpful
July 15, 2020

Repair was made on time and on budget. There was a wire that was left unconnected that resulted in another visit to the dealership service department. More

by zscout2k
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
Report | Print
Jul 30, 2020 -

Chevrolet GMC of Millersburg responded

zscout2k, thank you for taking the time to leave a review about your experience with us. We are so sorry to learn about the disconnected wire! We certainly strive to do better than that. Thanks to feedback like yours, we are able to identify areas that need improvement. This will be addressed. Thank you for your patience and your patronage!

Helpful
July 15, 2020

Disappointed at first it took me 5 days to get a loaner. But overall I was treated well. No new issues with my fixed Silverado. More

by Keith Guilliams
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
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Jul 23, 2020 -

Chevrolet GMC of Millersburg responded

Mr. Guilliams, thank you very much for your Dealer Rater review. We regret that General Motors promised you one of our rentals without first verifying what we had available. They put us in a pinch. We tried to pull some strings so as not to inconvenience you, but it still ended up being several days out. Sorry! We are pleased to hear that your truck is running well and everyone at the store treated you with respect. Thank you for your patronage and we will see you next time!

Helpful
July 08, 2020

Took my car in for a recall they had it done in about an hour. The staff was friendly and welcoming. Very satisfied with the service I received. More

by Betham0514
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
Report | Print
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, We sincerely appreciate your 4-star rating and your feedback! Do you have any recommendations how we can earn a perfect rating from you in the future? We are all ears! Thank you for your patronage and have a safe and happy summer!

Jul 10, 2020 -

Betham0514 responded

When I had the recall done I called in and made an appointment I took it in for the appointment time and dropped it off and an hour later I got a call saying they didnt have the part needed to fix the recall. I had to take it back a week later. I gave a 4 star because of having to take it in twice. I was very satisfied with the work done and the people it just would have been nice to know that they didnt have the part to fix the recall and I could have just waited to take my car in when the part was in.

Jul 13, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, First and foremost, we want to thank you for providing detailed information about your experience. We are so sorry for the inconvenience! In an effort to understand what happened, I met with my service and parts managers to learn more about what transpired. As it turns out, it has been quite some time since we last ordered that part for stock and General Motors now requires us to order them on a case-by-case basis. Unfortunately, this affects our customers directly by requiring a second appointment to install the part once it arrives. Even though this inconvenience was not the direct result of the dealership, we don't like the inconvenience that it causes our guests, so we are giving you -----> $10.00 OFF your next service visit <---------. Just print this out and hand it to the service writer the next time you come in. Thank you for allowing us to help you and, as always, we are deeply grateful for your patronage!

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