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Chevrolet GMC of Millersburg

Millersburg, OH

4.7
877 Reviews
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7190 State Route 39

Millersburg, OH

44654

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Showing 877 reviews

July 16, 2020

Disappointed at first it took me 5 days to get a loaner. But overall I was treated well. No new issues with my fixed Silverado. More

by Keith Guilliams
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Chevrolet GMC of Millersburg responded

Mr. Guilliams, thank you very much for your Dealer Rater review. We regret that General Motors promised you one of our rentals without first verifying what we had available. They put us in a pinch. We tried to pull some strings so as not to inconvenience you, but it still ended up being several days out. Sorry! We are pleased to hear that your truck is running well and everyone at the store treated you with respect. Thank you for your patronage and we will see you next time!

July 15, 2020

Great place and great staff. The owner took time on a Saturday to explain the vehicle and works with me. Offered anything I wanted to drink and answered any and all questions. More

by Dan.hoffmole bluean
Recommend Dealer
Yes
Employees Worked With
Chad Mills
Jul 23, 2020 -

Chevrolet GMC of Millersburg responded

Dan, congratulations on your vehicle purchase! We are pleased to know that all of your questions were answered and you received personal assistance from the owner! Let us know if you have any questions or concerns and thank you for your patronage!

July 15, 2020

Repair was made on time and on budget. There was a wire that was left unconnected that resulted in another visit to the dealership service department. More

by zscout2k
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Chevrolet GMC of Millersburg responded

zscout2k, thank you for taking the time to leave a review about your experience with us. We are so sorry to learn about the disconnected wire! We certainly strive to do better than that. Thanks to feedback like yours, we are able to identify areas that need improvement. This will be addressed. Thank you for your patience and your patronage!

July 09, 2020

Was in Berlin on a short vacation and the check engine light came on 2019 terrain. Went to Chuck Nicholson because it was close. No appointment. Mike Miltenberger greeted me like an old customer, got me r More

by fbindas
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mechanic
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

fbindas, thank you for the wonderful feedback regarding your recent visit with us! We are proud to serve our guests no matter where they came from or where they purchased their vehicle. Your safety and satisfaction is our #1 priority, and we are happy to know that our service department had you back on the road in no time! Feel free to stop in and say hi the next time you are in the area! Thank you for your business.

July 08, 2020

Took my car in for a recall they had it done in about an hour. The staff was friendly and welcoming. Very satisfied with the service I received. More

by Betham0514
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, We sincerely appreciate your 4-star rating and your feedback! Do you have any recommendations how we can earn a perfect rating from you in the future? We are all ears! Thank you for your patronage and have a safe and happy summer!

Jul 11, 2020 -

Betham0514 responded

When I had the recall done I called in and made an appointment I took it in for the appointment time and dropped it off and an hour later I got a call saying they didnt have the part needed to fix the recall. I had to take it back a week later. I gave a 4 star because of having to take it in twice. I was very satisfied with the work done and the people it just would have been nice to know that they didnt have the part to fix the recall and I could have just waited to take my car in when the part was in.

Jul 13, 2020 -

Chevrolet GMC of Millersburg responded

Betham0514, First and foremost, we want to thank you for providing detailed information about your experience. We are so sorry for the inconvenience! In an effort to understand what happened, I met with my service and parts managers to learn more about what transpired. As it turns out, it has been quite some time since we last ordered that part for stock and General Motors now requires us to order them on a case-by-case basis. Unfortunately, this affects our customers directly by requiring a second appointment to install the part once it arrives. Even though this inconvenience was not the direct result of the dealership, we don't like the inconvenience that it causes our guests, so we are giving you -----> $10.00 OFF your next service visit <---------. Just print this out and hand it to the service writer the next time you come in. Thank you for allowing us to help you and, as always, we are deeply grateful for your patronage!

July 06, 2020

Purchased my truck here, got a great deal and had a very knowledgeable, kind, patient salesman. Very comfortable and caring place and honest people! Would recommend and will return! More

by Edfischnich
Recommend Dealer
Yes
Employees Worked With
Chris Loch
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Edfinchnich, guest's like you make it easy to remember why we do what we do! Thank you for the fantastic review and your positive feedback. We work hard to ensure your 100% satisfaction and we sincerely appreciate your patronage!

July 06, 2020

Excellent service for an emergency repair on my 2003 Suburban. Went to dealership when they opened and they were able to make the necessary repairs and have the vehicle back to me by 11:30 am the same d More

by robertmillerddsms1 I'm mi in
Recommend Dealer
Yes
Employees Worked With
Michael Miltenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

robertmillerddsms1, thank you for taking the time to review your service experience with us here at Chuck Nicholson, Inc.! We appreciate your patronage and look forward to serving you for many years to come!

July 03, 2020

Very caring about their customers. I have always been treated like family. Great service, I wouldn't hesitate to recommend them to anyone. I have always been treated the best by Beau Baker in the servi More

by shelton.cheryl1960
Recommend Dealer
Yes
Employees Worked With
Gary Schrock, Beau Baker, Barry Nicholson
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

shelton,cheryl1960, we're positively humbled by your feedback! Reviews like this give us motivation and help us ensure we continue to focus on our most valued relationships; our customers. Thank you so much! You will always be family to us.

July 02, 2020

Have had 15 years of courteous, efficient and high quality service with Chuck Nicholson . Have purchased over 10 new and used vehicles during those 15 years. Great sales and service staff. Enjoyable e More

by TSHELTON2
Recommend Dealer
Yes
Employees Worked With
Barry Nicholson
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

TSHELTON2, thank you so much for your feedback! We are humbled by your kindness and we are honored to serve you!

July 02, 2020

I have 24 month bumper to bumper warranty Your tech was asked to check blind side sensor which had a code that it needed service, also a code came up to check thermostat. Your tech changed th More

by PENNY1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Service don’t know name
Jul 10, 2020 -

Chevrolet GMC of Millersburg responded

Penny1015, we have tried, unsuccessfully, to get in touch with you to address your concern. Should you decide that you would like to move forward, please feel free to reach out to our Service manager, Jay Shaeffer. You may reach him at (330) 674-4015 Monday - Friday from 8 to 5PM. We hope to hear from you!

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