Lithia Chevrolet GMC of Helena - Service Center

5 visits, $7500 and still have the problem. I had services added to hopefully resolve the problem, no luck. Went to dealer for competent service rather than other parties. 3 weeks longest wai I had services added to hopefully resolve the problem, no luck. Went to dealer for competent service rather than other parties. 3 weeks longest wait for return of vehicle. More

Lithia's used car 60 day/3000 mile warranty is worthless. They refused to honor my 100% parts and labor warranty and charged me for the repair to my truck, which didn't fix the issue. Don't ever trust a Lith They refused to honor my 100% parts and labor warranty and charged me for the repair to my truck, which didn't fix the issue. Don't ever trust a Lithia dealership to honor their warranty. Go buy a car from someone else. More

It was a simple process from start to finish. Easy to schedule an appointment for my oil change. The day of the service, I checked in and the service was done in under an hour as promised. An ove Easy to schedule an appointment for my oil change. The day of the service, I checked in and the service was done in under an hour as promised. An overall great experience. More

No one answer phone calls let alone returns a voicemail in Service or parts department. Have bought two new trucks here and it just seems to get worse. Not sure I will be buying here again. in Service or parts department. Have bought two new trucks here and it just seems to get worse. Not sure I will be buying here again. More

First of all, I would like to start this off with Ryan and Landon are great... They were my first contacts while purchasing my 2022 Danali. I have, in past years, had some issues with the service depa and Landon are great... They were my first contacts while purchasing my 2022 Danali. I have, in past years, had some issues with the service department.. I met with Tim, the service manager, and now feel confident that many of the issues I have had in the past will and are being taken care of. I brought my truck in today to the service department and was treated professionally by Tim and his assistant behind the counter.. I believe her name was Myria. It appeared that all the sales reps were in a meeting and not available on the floor. I was met by a new salesman, Michael Cowser and he asked if he could assist me.. I informed him that I had just dropped my truck off at the service department and that I was looking for someone to give me a ride to my office. He stated he would be happy to give me a ride and asked if I had made arrangements to return. I stated I had not, as I was not given a timeline on when my truck would be done. He stated he would be happy to help me there too if I need it. I was impressed that I had dropped my truck off at 8:00 am, was finished talking with the Service department by 8:10, and by 8:15 Michael had me on my way back to my office.. I realized that I had left my keys to the office in my truck and he graciously returned to the dealership so I could acquire my keys and then took me to my office. This type of service is "Old School". Michel went out of his way to make my experience a pleasant one. This team approach did not drop the ball, which could have been easily done. My hats off to all.. To Ryan and Landon who started my journey, to Tim and his team for my current needs, and topped off today by Michael Cowser. He was able to get me back to my office in time for me to continue my day. Thanks, Michael, for going out of your way when you did not need to. You helped heal the black eye of this business's past.. More

The service department absolutely is horrible, they don't answer the phone, do not call on messages left to simply schedule an oil change. On line scheduling never works, even chatting online with Lithia fai answer the phone, do not call on messages left to simply schedule an oil change. On line scheduling never works, even chatting online with Lithia failed to get results. This has been the second time, I will have nothing to do with them anymore. More

S t I l l t h e b e s t se r v I c e d e p a r t m e n t i n t h e v a l l e y. e n t i n t h e v a l l e y. More