Chevrolet Buick GMC of Fairbanks - Service Center

SLOW SERVICE First I went in for an oil change and tire rotation. I was the first one there and two people who came after me also wanted oil changes..... I was th First I went in for an oil change and tire rotation. I was the first one there and two people who came after me also wanted oil changes..... I was there for an 1hr and 40minutes!!! In which both of the customers who came after me left about 30min before me! Then my dipstick was broken by them. So I have to come back in and get it replaced. Okay. no big deal.....my cars been in there the past 30 mins and I've been here almost an hour! I literally saw the mechanics come out...grab some cofffe mingle then decide to go back in. As I write this I AM STILL SITTING HERE. It's frustrating to have to come in let alone multiple times and stay here for lengthy amount of times when I have other places to go. To top it off. I'm the only car in their service garage right now. Very frustrating, I understand things take time and I am usually avery patient person who has dealt with customers in retail beforee but this is ridiculous. More

Quick serbice Brought vehicle first thin in the morning without appointment to have oil change done. Was in and out in no time! Great customer service and very fr Brought vehicle first thin in the morning without appointment to have oil change done. Was in and out in no time! Great customer service and very friendly! More

Express service As usual the Express service has friendly employees working there. They got my truck in and out in less than 30 minutes! I called before I went over t As usual the Express service has friendly employees working there. They got my truck in and out in less than 30 minutes! I called before I went over to see what the wait time was and I was told less than 40 minutes. Appreciate the service More

Awesome service As always excellent service. Every time I enter the establishment I am always greeted very friendly. I bring all my vehicles to this dealer for servi As always excellent service. Every time I enter the establishment I am always greeted very friendly. I bring all my vehicles to this dealer for service and will continue to do so. More

Excellent Service Great customer service and repair! Scheduling repair was quick. They took care of all my concerns. Would recommend them for all services and purchases Great customer service and repair! Scheduling repair was quick. They took care of all my concerns. Would recommend them for all services and purchases. Thank you! More

Outstanding We tend to have a tight schedule when we make it in to town fir service apointments. James did all he could to ensure we received the services we need We tend to have a tight schedule when we make it in to town fir service apointments. James did all he could to ensure we received the services we needed in the time we had available. Everytime we go in, customer service is beyond reproach and the quality of work is second to none. We take all of our vehicles to This dealership for service, regardless of make. More

Great Customer satisfaction as always I've relied on the service department for over 7 years for two different vehicles. Shanna and Robert have informed me on every detail to make informe I've relied on the service department for over 7 years for two different vehicles. Shanna and Robert have informed me on every detail to make informed decisions. Every time this service department has been extremely professional. Highly recommend this service department team. More

Best dealership!! Did an amazing job, top notch service. Great customer service and got my car in and out in a timely manner. Would highly recommend to family and frien Did an amazing job, top notch service. Great customer service and got my car in and out in a timely manner. Would highly recommend to family and friends. More

Outstanding Service I dropped off my vehicle at 7:30 Am and told Robert that I would pick it up at 4:30 Pm. He called at 9:30 and said it was ready. Efficient service! I dropped off my vehicle at 7:30 Am and told Robert that I would pick it up at 4:30 Pm. He called at 9:30 and said it was ready. Efficient service! More

Great People and Service Whenever I encounter a problem with my Chevy Cruise or just bring it in for servicing, the staff and employees are more than eager to satisfy my needs Whenever I encounter a problem with my Chevy Cruise or just bring it in for servicing, the staff and employees are more than eager to satisfy my needs. They are friendly, professional and quick to produce a warm smile. That indicates to me that they are happy to see me or any other customer that enters their work place. They provide excellant service! More