Chevrolet Buick GMC of Fairbanks - Service Center

A+ service I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in. Their waiting area is well appointed, with comfortable chairs, complimentary coffee, TV, free WiFi and tables to comfortably work at. There were also snacks and custom coffees available for moderate cost. My truck was diagnosed in a reasonable amount of time, and my service advisor (Bob Revermann) clearly pointed out and explained what needed to be done. I was even escorted to Joe Sharrah's work bay so I could see for myself (with the safety glasses they provided :-) . And while the authorized repairs were being made they kindly shuttled me to a nearby appointment, and picked me up afterwards. On my return, my truck was ready to go - the timing was perfect. For an unforeseen "inconvenience" of having to deal with a 'check engine' light in a city I'm not familiar with, I was thrilled with how everything played out. GM dealers know the meaning of customer service, and Bob and Joe are a shining examples of this. "Thank you!".....and keep up the great work boys! More

Best Vette Service Ever My 2013 Vette had some problems that just didn't make any sense. I was VERY worried......like having a loved one in intensive care....maybe worse.... My 2013 Vette had some problems that just didn't make any sense. I was VERY worried......like having a loved one in intensive care....maybe worse...... I think Shana picked up on my level of concern for the Vette. We call it "the Vette" ....way more than a car. The team very quickly figured out what was causing the Vette's problems. The dealership showed great compassion in doing the work for N/C. I went down the road feeling that life again was worth living. In all seriousness upon four occasions now this service department has gone above and beyond. It is hard to buy a new Vette and not have confidence in a dealership's desire and ability to take good of the car....not like you could take it to the mechanic down the street. I will continue to purchase Chevy's because of the service I have received at THIS dealership. I have owned up to eight Chevy's at one time and been to many dealerships in Montana and Idaho so I speak from experience. Special thanks to Shana, Ariel and Bob. More

Great Everything that I needed done on my truck was done in a timely manner. So if you need service for your Chevy or GMC truck come here! Everything that I needed done on my truck was done in a timely manner. So if you need service for your Chevy or GMC truck come here! More

Friendly Service They were fairly quick and they explained everything about what they had done. It was a good experience. I would definitely come back in the future. They were fairly quick and they explained everything about what they had done. It was a good experience. I would definitely come back in the future. More

oil change Stopped by to set up oil change and was helped right away. Job done on time and right.Robert Revermann was very nice to tell me that there was a recal Stopped by to set up oil change and was helped right away. Job done on time and right.Robert Revermann was very nice to tell me that there was a recall on my truck and took care of it the same day I got my oil changed. He is by far one of your better service advisor. More

issues with a new rig . . .they took care of business Had our new 2015 Suburban have starting issues . . seemed to be a sensor issue, they came and towed it from Tok all the way to Fairbanks, worked on it Had our new 2015 Suburban have starting issues . . seemed to be a sensor issue, they came and towed it from Tok all the way to Fairbanks, worked on it and then got it back to me in lightening time . . .they were all very helpful, kind and considerate and made our situation less stressful . . .We'd do business with them all again! James in service was the kindest person to deal with . . very compassionate and didn't make me feel like I was making big deal out of nothing. His attitude made this entire situation better . . .I couldn't have asked for more. More

Excellent Victoria Kosman was exceptional to deal with, she went out of her way to accommodate me since I was on crutches when I brought my daughter's car in fo Victoria Kosman was exceptional to deal with, she went out of her way to accommodate me since I was on crutches when I brought my daughter's car in for service. The service was performed quickly and thoroughly, well within the wait estimate given me. We were very pleased with the service we received when we bought the car and it continues. More

Great Experiences / Thank You Shana and Deanna! My family 'fleet" consists of 2 Avalanches, 1 Silverado and 1 Isuzu Trooper all purchased at Lithia in Fairbanks over the last 7 years. Generally all My family 'fleet" consists of 2 Avalanches, 1 Silverado and 1 Isuzu Trooper all purchased at Lithia in Fairbanks over the last 7 years. Generally all my service work has been done at Lithia and over the last couple of years the Service Department has really stepped up their game. The quality of the Service Advisors and service work done is great. In particular, Shana Lindsay has repeatedly provided great management of my service needs, making sure only necessary work is done and done right, and doing everything she can to get my vehicle back as soon as possible. On a separate note, my last purchase at Lithia was in June 2014 and Deanna Bolt was the Sales Advisor who helped me make a great deal on my latest Avalanche purchase. She patiently made sure I was comfortable with all the new truck features and has periodically contacted me after the sale to make sure I am still having a positive experience with the new truck. And before I forget, Brian Horn their Financial Consultant found me great financing, made good recommendations on warranty coverage, and made the paperwork almost painless. If you haven't been to Lithia in Fairbanks in a while I recommend you check them out! More

Oil Change and Recall service I was very impressed with the courtesy and friendliness of the personnel at this dealership and I wouldn't hesitate to do business here again - It was I was very impressed with the courtesy and friendliness of the personnel at this dealership and I wouldn't hesitate to do business here again - It was so easy! More

Excellent service and support A difficult problem concerning the shift lever contact switches being faulty or not properly adjusted.was identified and corrected. During the researc A difficult problem concerning the shift lever contact switches being faulty or not properly adjusted.was identified and corrected. During the research of a service bulletin the problem was isolated and corrected with a new contact switch. The vehicle, under warranty, operates as designed. More