Chevrolet Buick GMC of Fairbanks - Service Center

Great and friendly service Timely and a pleasant experience. No cost involved at the time of service due to cost being covered in purchase price. Thank you to my Chevrolet deale Timely and a pleasant experience. No cost involved at the time of service due to cost being covered in purchase price. Thank you to my Chevrolet dealer! More

Another Great Service Experience! This is not my first stellar review of the Service Department at this dealership - the last one was February 2015 when I noted that over the last 8 ye This is not my first stellar review of the Service Department at this dealership - the last one was February 2015 when I noted that over the last 8 years I've had great experiences with both sales and service at Fairbanks Chevrolet and in the last several years they have really stepped up their game. Once again I have to point out that Shana Lindsay is a top-shelf Service Advisor that I would trust with my mother's car. She is very thorough in reviewing past service histories and advising you on what is needed - in this latest experience it was my 2009 Avalanche I bought at Fairbanks Chevrolet in 2014. A lot of 50K maintenance work was done along with some needed repairs in a time-efficient manner with good workmanship - and all at a reasonable price. A lot of people claim dealership service is expensive but I disagree based on my experience with Fairbanks Chevrolet - it's done right the first time and I have peace of mind that my truck is good as new! Keep up the good work guys and ladies! More

Great Service Bob did an awesome job getting the part and getting me scheduled. Vehicle was even done before the end of the day. Would work with him again. Bob did an awesome job getting the part and getting me scheduled. Vehicle was even done before the end of the day. Would work with him again. More

oil change the entire crew of tech at the service department are great they take the time to welcome you and do a good job making you feel that you and your truc the entire crew of tech at the service department are great they take the time to welcome you and do a good job making you feel that you and your truck mean something to them and they will take care of you like family More

Appt setup Went into the dealership to setup an apt for recall on my 2015 truck. They got my vehicle in on the spot and fixed the recall issue within 30 minutes Went into the dealership to setup an apt for recall on my 2015 truck. They got my vehicle in on the spot and fixed the recall issue within 30 minutes. No apt needed!!! More

Indicator light malfunction This has been an ongoing problem and the GMC folks did not give up until it was resolved. James helped us first, then due to personnel changes Vicky h This has been an ongoing problem and the GMC folks did not give up until it was resolved. James helped us first, then due to personnel changes Vicky helped and we believe the problem has been resolved. Very pleased. More

Oil change I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Sub I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Subaru owner for years. More

Excellent professional and caring customer service Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the customer and the vehicle, providing sound recommendations based on thorough product knowledge and dealer/GMC services available. More

Service to vehicle Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future ser Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future services. More

First time getting warranty service- I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waitin I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waiting forever to get work done. The service department was quick, courteous, and had me in and out before I had a chance to get settled. Nice waiting area and great relief working with a group that knows what they are doing. More