Chevrolet Buick GMC of Fairbanks - Service Center

Could Have Been Great, but still GOOD! It would have been 5 stars if the parts guy was a little more helpful and wanted to make some money! I was looking at buying some chevy rims and tire It would have been 5 stars if the parts guy was a little more helpful and wanted to make some money! I was looking at buying some chevy rims and tires for my suburban but was not helpful! More

Excellent service They didn't sell me anything I didn't need and got me a rental to drive while mine was in the shop. Explanation of anything I asked about without maki They didn't sell me anything I didn't need and got me a rental to drive while mine was in the shop. Explanation of anything I asked about without making it seem like it was a bother. Good job calling back promptly too. Service writer was Randy and I do not see his name below. More

Most personal Victoria took care of everything and made my experience personal. She made me feel like I was family and treated me that way. She is a perfect example Victoria took care of everything and made my experience personal. She made me feel like I was family and treated me that way. She is a perfect example of how you would expect a customer service representative be. Once again thanks Victoria 😄 More

Ariel is amazing'n Ariel got my truck in and out within a few hours! Super quick super polite overall she was amazing!!! She kept me in loop on everything! Ariel got my truck in and out within a few hours! Super quick super polite overall she was amazing!!! She kept me in loop on everything! More

Shana is an amazing front row person for your business. We will not be considering purchasing vehicles at other dealerships here in Fairbanks. The service after the sale is that important to our family. We will not be considering purchasing vehicles at other dealerships here in Fairbanks. The service after the sale is that important to our family. Shana has gone above and beyond numerous time on warranty issues. She found a way to pay for our headlight upgrade. She understands the company's system and how to negotiate it and produce positive solutions to our concerns. More

Great Service! Not only met my needs, but saved me $2100 by researching my warranty coverage! Shana trully cares about her customers. My next vehicle will definitel Not only met my needs, but saved me $2100 by researching my warranty coverage! Shana trully cares about her customers. My next vehicle will definitely come from Lithia More

Great Customer Service When I went in Shana initially took care of me at 7:30a in the morning with a great smile and a great attitude. Started my day of good. Then Ariel t When I went in Shana initially took care of me at 7:30a in the morning with a great smile and a great attitude. Started my day of good. Then Ariel took over. She got all my information and got me on my way quickly. When my car was done she texted me and then started my car for me and introduced me to a new salesman. She always takes such good care of me. I think I am her only customer when I am there. She is happy and friendly and competent. I am very happy and I tell everyone to ask for Ariel or Shana. Thank you so much. More

Great Service Went in for express maintenance (oil change and tire rotation). Maintenance representatives were extremely helpful, courteous, informative, and knowl Went in for express maintenance (oil change and tire rotation). Maintenance representatives were extremely helpful, courteous, informative, and knowledgeable. Will have no hesitation in visiting again. More

2009 Silverado repairs I took my 2009 Silverado in on 13 February 2017 for emergency brake issues, power outlet issues, and oil change. Ariel Ross was my service advisor on I took my 2009 Silverado in on 13 February 2017 for emergency brake issues, power outlet issues, and oil change. Ariel Ross was my service advisor on this day. She keep me informed of other issues discovered during the service with my truck. All issues were fixed and my truck was ready for pick up 2 hours prior to what I asked for. Ariel was very pleasant to deal with and is a very easy to work with. She called me about 4 times to ask for approval to proceed with repairs. Thanks a lot for the great service from service department. I've always had great support from Chevrolet Buick GMC of Fairbanks. More

Excellent Customer Service Ariel went above and beyond to help us with our service issue. She kept us updated about the service being done each step of the way, and was waiting Ariel went above and beyond to help us with our service issue. She kept us updated about the service being done each step of the way, and was waiting for us at the end of the day even though we were a little late getting back in. Thank you for always having excellent service! More