Chevrolet GMC of Fairbanks

We were treated good at the beginning, but it took a turn at the end. My husband received a call from one of the salesmen over at Chevy. The salesman told my husband that since he was a loyal customer th at the end. My husband received a call from one of the salesmen over at Chevy. The salesman told my husband that since he was a loyal customer that he was eligible for thousands of dollars off of the vehicle he wanted. So we set up an appointment to speak with this person when we got there on Saturday. When we got there everyone was as nice as could be. The salesman was very polite and made a superfical attempt to be personable by asking me about my pregnancy. We laughed and joked a little bit before he passed us off to a young man that was very friendly. We began walking around looking for the truck that we came in for in the first place. We pass the initial salesman and he asked which one we are getting and how we liked it (laugh and joke blah blah blah). Once we found it and picked what we wanted we all went inside to talk prices. Now the guy we were working with was agreeable and wanting to work with us as much as he could. Finding that we were not budging one where we wanted the payment to be he went for reinforcements. First off let me say that the truck was marked down in the first place. Please don't tell me you are doing me a favor in the pricing by showing me what it was marked down from. You tell me it is now on sale for X amount of dollars then that is where we are starting our talk. I don't appreciate them showing us the 'thousands' of dollars that we were going to save was from what the price was. NO, if you are going to give us cash back it will be from the shown marked price. So, the first guy that passed us off in the first place comes back to 'close' the deal doesn't go back to check with a boss to see if there is anything he can do he goes straight for the sweet spot. He asked what truck we were trying to get, even though we had just told him less than 15 min ago. I told him where I budget was, what I wanted, and were our wiggle room was. He went through a lot of trouble to show us how we can turn a 750 payment to a 500 payment by pulling money from extra accounts and using our taxes, and extra money like Ak PFD, until we refinance to lower our payment. Great stuff. With a very snappy tone he looked at me and said he could tell I wasn't happy with all of this. And I said no that's not going to work. Throwing his pen down on the table and very rudely he said, "WELL WHY NOT!" With my own attitude I explain why. I have a budget and this is what I can spend on a truck payment.. I told him that we came in here looking to get a vehicle but if we couldn't work out a deal we had to problem walking out. He said, "Well, you won't walk out with that truck!" So we ended the conversation right there. He got up and walked away. The other guy came back with a sheepish look and said sorry they we couldn't make deal. He said that his boss told him to go a head a get us out. All they had to do was say, "You know what? We can't get you into this vehicle at that price. I apologize for that, but is there anything else you might be interested in?'' I get it. There isn't a lot of places to go in Fairbanks AK, but treat me with respect while I am with you. Your job is to get me to spend as much as I can and my job is to spend as less as I can. I did not lose my temper with this guy until he started talking to me with suck a rude tone. My husband was a very loyal customer for the past several years, but we will not be going back if the salesmen get mad and rude with you when you want to work out a lower deal.. More

The following is regarding an interaction with Lithia GMC in Fairbanks, Alaska. To get the background on this situation, please contact Lithia corporate in Medford, Oregon. Thank you. I already have d in Fairbanks, Alaska. To get the background on this situation, please contact Lithia corporate in Medford, Oregon. Thank you. I already have documented my interactions with your agency. This evening, however, took the cake. I asked for meeting with Mr. Shanklin, the General Manager. He was obviously already angry with me when we entered his office and directed his vision and comments only toward my husband. It was only when I interrupted that he responded to me, upset that I was "staring daggers" at him. Was I? You bet! This was the FIFTH time I have taken my car in FOR THE SAME PROBLEM. I have lost use of my vehicle for 5-6 weeks THIS YEAR and, on top of that -- the last time I took the car in I was told that my auto-start (an after-market that already was on the vehicle when I purchased both the vehicle and the warranty) was the cause of all of the problems so your technicians removed it. When asked what he was going to do about this, Mr. Shanklin initially responded that the dealership already had "taken care of" the alignment and some others things, "so what more do [I] want?" I was told three times that what I said was "not true." Of course, when confronted with calling me a "liar" he became sarcastic and stated he "hadn't said that." Mr. Shanklin went on to state that he "knew for a fact -- because the Warranty Clerk had witnessed it" that I had used "excessive profanity" during a conversation with Mr. Kramer earlier this week. Admittedly during that conversation I absolutely lost my temper and raised my voice however NOT ONCE -- NOT ONCE did I use profanity. In fact, when I confronted Mr. Kramer (after leaving Mr. Shanklin's office)about his accusation that I used profanity he, himself, admitted he had not said that, only that I am "not a nice person." When I told him that I "respond in-kind", he said he was "done" and walked away. I asked to speak with the supposed "Warranty Clerk" and was told it was the young man, David Bolt, with whom we had been working. He stated he "had no knowledge of" the supposed "excessive profanity" conversation I had had with Mr. Kramer. I have NEVER, in my entire LIFE, been so insulted, offended and so profoundly disgusted. Your staff has NO sense of what "customer service" is. Did Mr. Shanklin offer to replace the auto-start? Yes. That should have been a non-issue. What did I REALLY want? I wanted an apology from Mr. Kramer. Plain and simple. I wanted an apology for being told I had no right to be so angry when, in fact, I had every right to be angry. An apology from Mr. Kramer for telling me that if I "don't want to deal with Lithia, then go somewhere else." An apology from Mr. Kramer for not even trying to understand my frustration with losing an auto-start in a place where the temperature sinks to 50-Below. Instead, I not only was inferred to be a liar I was inferred to be a xxxxx. I will now sell a car I love simply so that I never have to deal with Fairbanks Lithia GMC again. What a shame! P.S. I left the dealership because I was so upset. My husband just got home with the car. The "free" alignment they gave us? The car now lists 30-degrees to the left. My husband tried to call the dealership but it was closed. I'm sure tomorrow we again will be told we are "not telling the truth." More

My husband and I took our 2005 Chevy Suburban to be serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil leak. We dropped the vehicle off at 9 am and didn't hear back until we called the dealership around 6 pm. They told us they were ready for us to come look at the quote. We got there and the quote for the few things that we had wrong exceeded the value of our vehicle. They had added in things that we didn't ask them to do and overpriced everything until our repair bill was over $5000. Of course we were unable and unwilling to put that kind of money into the vehicle. Then they tried to talk us into going out on the lot to look at a new vehicle (which we suspected was their motivation the whole time) but we weren't interested. The check engine light was something that we were interested in getting fixed and they said it was an O2 censor that was out and that it would cost about $800. We said we would think about it and we left. We went home and did our research and went to our local auto store and were able to fix the O2 sensor ourselves in a half hour for $53. I have no idea how a $53 part becomes $800 even with the overpriced amount that labor costs. Even though we have been burned in the past by Chevy dealerships we thought we would give them a shot and get quality work and instead we got a shady experience and were left with the feeling that this dealership feels that since they are the only local Chevy dealership that we are stuck going to them but I can guarantee that they will not have my business and I will be more than happy to spread the word that they are underhanded and overpriced. More