Chevrolet GMC of Fairbanks

Oil change I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Sub I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Subaru owner for years. More

Excellent professional and caring customer service Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the customer and the vehicle, providing sound recommendations based on thorough product knowledge and dealer/GMC services available. More

Outstanding Team We always have an outstanding experience with Fairbanks Lithia. Whether we are purchasing a vehicle (we are repeat customers), or getting services don We always have an outstanding experience with Fairbanks Lithia. Whether we are purchasing a vehicle (we are repeat customers), or getting services done, we are always taken care of to the highest standards. Ariel Ross, Elzie Garrett and Brandon Gilbert are always wonderful to work with, and are exceptional professionals. More

Service to vehicle Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future ser Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future services. More

First time getting warranty service- I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waitin I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waiting forever to get work done. The service department was quick, courteous, and had me in and out before I had a chance to get settled. Nice waiting area and great relief working with a group that knows what they are doing. More

Great Thank you. Very informational customer service friendly, leased a new car, new to Fairbanks and needed to find something reliable and affordable. Th Thank you. Very informational customer service friendly, leased a new car, new to Fairbanks and needed to find something reliable and affordable. Thanks to everyone for the help. More

Great experience! We came into the dealership with very high expectations. The experience turned out to be a good experience for all of us. It almost met our expectat We came into the dealership with very high expectations. The experience turned out to be a good experience for all of us. It almost met our expectations. Great job. More

Awesome experience, very professional. Henry Ching the Fleet and Sales Manager went out of his way to help me get the car I wanted. The transaction was friendly and professional. Henry Ching the Fleet and Sales Manager went out of his way to help me get the car I wanted. The transaction was friendly and professional. More

A+ service I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in. Their waiting area is well appointed, with comfortable chairs, complimentary coffee, TV, free WiFi and tables to comfortably work at. There were also snacks and custom coffees available for moderate cost. My truck was diagnosed in a reasonable amount of time, and my service advisor (Bob Revermann) clearly pointed out and explained what needed to be done. I was even escorted to Joe Sharrah's work bay so I could see for myself (with the safety glasses they provided :-) . And while the authorized repairs were being made they kindly shuttled me to a nearby appointment, and picked me up afterwards. On my return, my truck was ready to go - the timing was perfect. For an unforeseen "inconvenience" of having to deal with a 'check engine' light in a city I'm not familiar with, I was thrilled with how everything played out. GM dealers know the meaning of customer service, and Bob and Joe are a shining examples of this. "Thank you!".....and keep up the great work boys! More

Fantastic sales experience! Wonderful sales experience from beginning to end. Everyone really went out of their way to make this work for me. Couldn't be happier with the proce Wonderful sales experience from beginning to end. Everyone really went out of their way to make this work for me. Couldn't be happier with the process. More