Chevrolet GMC of Fairbanks

I had a wonderful time talking and dealing with the people over at the car company and hopefully to be getting another car from them very soon people over at the car company and hopefully to be getting another car from them very soon More

Carlos is my car guy! Who waits for weeks until he is back in the office?! THIS GAL! He’s kind,SUPER funny, entertaining and PROFESSIONAL! Carlos doesn’t just sell you you Who waits for weeks until he is back in the office?! THIS GAL! He’s kind,SUPER funny, entertaining and PROFESSIONAL! Carlos doesn’t just sell you your vehicle, he sells an experience! HIGHLY recommend him for all your vehicle needs! More

Great dealership and willing to work with you. Huge selection of trucks and Isaac, the salesman I worked with, made the buying process effortless. Huge selection of trucks and Isaac, the salesman I worked with, made the buying process effortless. More

Buying a car was an amazing experience today. They worked with us and got us into the exact car our family needed. They worked with us and got us into the exact car our family needed. More

I went into Fairbanks Chevy dealership after an engine light appeared on the dash. There were no available park spaces in the dealership so I had to park in one of the isles. The service women appeared light appeared on the dash. There were no available park spaces in the dealership so I had to park in one of the isles. The service women appeared tired and unfriendly and never smiled. She was reluctant to analyze my onboard truck computer until I asked to speak with the service manager. When she did, she left out the code explanation and said she would not provide the code explanation which I quickly obtained off goggles search. The dealership stated that it would cost $300 to analyze/diagnose the truck problem on top of the cost of the repair and that that it could take days before they could repair the vehicle. The service manager knew I was a physician and needed to get back home to care for patients. Fairbanks Chevy dealership runs it’s service department so there is no wiggle room in their service schedule for situations like mine. Having owned Chevy trucks for decades and having had to visit countless other Chevy dealerships on road trips where I needed urgent service Fairbanks Chevy Dealership ranks the lowest out of all Chevy dealerships I have visited for willingness to accommodate a Chevy family member in need for service. As a physician I count on my Chevy vehicle to be reliable and long lasting as it is. As a member of the Chevy vehicle family I rely and expect a Chevy service departments to accommodate my service needs in a reasonable period of time. Fairbanks Chevy service ranks bottom of the barrel when it comes to accommodating customer service needs. The service women was unfriendly. The service manager acted like he had no control over his ability to accommodate my needs. He was not reassuring. A thoughtful service does not manage like that. I took my chances and drove 4,500 miles home through some of Canada’s most remote territory. My local Chevy dealer’s service women greeted me warmly and showed a genuine interest in my truck’s service issue. There was no talk about charging me $300 to “diagnose” my vehicle’s service problem. Just professional, friendly and competent service without the price gouge of a $300 diagnosis. Do not use Fairbanks Chevy unless you want to be treated poorly and be over charged and have a delayed service repair. More

This dealer ship very clean and very productive very clean cars and very nice staff clean cars and very nice staff More

Everyone was very friendly, they make sure you are happy with your purchase and are there for any questions! with your purchase and are there for any questions! More

Taj is an extremely kind and knowledgeable salesman and I'm glad he helped me out with purchasing my first vehicle. I'm glad he helped me out with purchasing my first vehicle. More

This is the first time that I have ever bought and traded in a car at an official dealership and the salesman and the dealership made the process amazing and super easy to make sure that what I wanted was do in a car at an official dealership and the salesman and the dealership made the process amazing and super easy to make sure that what I wanted was done. Great service, would recommend to everyone that I can. More

Overall the buying experience was about what I expected. The initial sales rep I was working with did not seem to value my time and acted as if I was wasting his time asking questions to make sure the vehic The initial sales rep I was working with did not seem to value my time and acted as if I was wasting his time asking questions to make sure the vehicle was the right fit for me. Once I found a vehicle I liked, I made an appointment with the original guy to sit down and make a deal, only for him to bail last minute, presumably to make a bigger sale. In my opinion, this is no way to treat your customers or build a reputation as a trustworthy dealership. I get that sales reps work on commissions, but if you set an appointment I expect it to be kept, not tossed aside for the next biggest fish. At that point, why even have appointments? That said, the sale was handed off to Jordan and he did a great job. Despite the vehicle being advertised at lower than MSRP (by a sister dealer), we had some lively exchange before agreeing on a number, but all things considered Jordan helped me get the vehicle for an extremely fair price and delivered to Fairbanks for free. He was great in helping navigate the paperwork and payment, and was overall a level-headed and nice guy. I’d recommend him to anyone! More