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Chevrolet/Cadillac of Turnersville
Turnersville, NJ
370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 370 reviews
June 07, 2024
Very disappointing experience. I bought a 2023 Chevy Equinox brand new from this dealer in June of 2023. Several times since I have had to get it towed away as the car will refuse I bought a 2023 Chevy Equinox brand new from this dealer in June of 2023. Several times since I have had to get it towed away as the car will refuse to start. I tried calling the dealership several months ago explaining I was given a lemon. Never received a phone call following up. Finally, after being unsuccessful in getting in touch with the dealer I had to go through Chevy corporate. One of the things I had to do to declare my vehicle as a lemon was Chevy ordered me to take the vehicle for an inspection by a GM engineer at the dealership where I had purchased my vehicle. Unfortunately, when I got to the dealer this morning they were extremely rude to me. First, they tried acting like they had no idea who I was and that I had an appointment. Finally, after several back and forths the service manager I believe his name was Jim acknowledged the appointment. However, he was extremely rude and unprofessional towards me explaining that the vehicle got stuck in another state and that I never reached out to them (which wasn’t true). Clearly they were trying to cover themselves up because they knew about the car getting stuck in another state?? Instead, of offering an apology the manager continued to tell me to go back (to the state I had gotten stuck in). This upset me and was extremely unprofessional. I felt as a young adult the manager felt like he had the right to harass and look down upon me. My attorney confirmed three different confirmations from the dealer of the appointment and a loaner car (which the manager refused to give me). I even personally reached out to the dealer yesterday to try and confirm the plans. However, like when I have called before I was transferred 3 times and never got to speak to anyone. Very disappointing experience and very upsetting especially after we sent our family members and friends over to the dealer after our initial buying experience. I will be sure to steer my friends and family away from this place in the future and have already shown them all the trouble I have been through with this car. Save yourself money, and frustration and go with a different dealer. More
by Jake
Employees Worked With
Jim-service manager
May 21, 2024
Very inviting and professional business. I highly recommend this dealership, as our sales person, Steve was very informative and helpful. I have never felt more at ease anywhere else to buy I highly recommend this dealership, as our sales person, Steve was very informative and helpful. I have never felt more at ease anywhere else to buy a car. I absolutely love my 2025 Chevy Trax. Thank you Steve, from Chevrolet-Cadillac of Turnersville! More
by ria0706
Employees Worked With
Steve Ferrera
May 21, 2024
The salesman was knowledgeable and pleasant to work with. He showed us a number of trucks that fit our situation. We enjoyed doing business with him. He showed us a number of trucks that fit our situation. We enjoyed doing business with him. More
by lschlienger
Employees Worked With
Stephen Ferrara
May 17, 2024
They have been nothing but helpful. Alex has been the best person to work with. We bought my car a little over a year ago and then we just went back for my fiancé new truck and both tim Alex has been the best person to work with. We bought my car a little over a year ago and then we just went back for my fiancé new truck and both times we had Alex. If you go I 100% recommend using Alex as your sales guy. More
by Alyssa.caglianone
Employees Worked With
Alex Rossi
April 17, 2024
Alex was phenomenal helping me with the very specific vehicle I wanted and set everything up for me. Also to Rob for helping me finalize my big time purchase! All in a less than a few hours! I have never vehicle I wanted and set everything up for me. Also to Rob for helping me finalize my big time purchase! All in a less than a few hours! I have never received this level of service in this short amount of time when making a purchase this large! Highly, highly recommended! More
by Anthony A
Employees Worked With
Alex Rossi
