Chevrolet Buick GMC of Puyallup

PLEASE BE VERY CAREFUL! ... AND BE AWARE WITH THEIR WORDS/PAPERWORK!!! I'M FEELING SO HURT AND DECEIVED AFTER TODAY'S EXCHANGE! - Saturday, 12/30/2023, a rainy day, ju ... AND BE AWARE WITH THEIR WORDS/PAPERWORK!!! I'M FEELING SO HURT AND DECEIVED AFTER TODAY'S EXCHANGE! - Saturday, 12/30/2023, a rainy day, just right before the year about to end, me and my husband, your casual neighbor gay couple came into the dealership trying to test drive a used Chevy car. We were introduced to and worked with a car salesman named Spencer. - We let Spencer know RIGHT AT THE BEGINNING, that we just wanted to test drive the car and talk about the sale price of the car WITHOUT actually submitting a credit hard inquiry/application since we're not ready to commit to purchase the car without getting a good sale price. - We ALSO let Spencer know that we are already pre-approved and banked with Capital One. We told Spencer we FULLY know that when we actually commit to purchase the car, then we'll have to submit a credit hard inquiry for the official auto loan at the dealership. But we ALREADY know about the bank's interest rate and the auto FICO score that we would get, so we really don't want to discuss about the monthly payments just yet. Just straight up sale price to discuss at this point. - Spencer INSISTED at even in order for us to continue the conversation of price discussing, they still need to run a soft inquiry application with all of my info (SSN, income...), and that was totally fine with us. We know If it's just a soft inquiry without showing up on my credit report, it would be no issue at all. - We ASKED Spencer THREE (3) times before signing ANYTHING, that will paperwork show up on our credit reports at Experian, Equifax & TransUnion as a hard inquiry or not. Spencer, without ANY uncertainty in his voice or facial expression, ASSURED me that it WILL NOT show up as a hard inquiries in all these 3 credit bureaus. So we allowed Spencer to run the inquiry. - SURPRISED SURPRISED, 1 minute after he ran the inquiry, all 3 credit bureaus sent me alerts saying there was a HARD INQUIRY into my reports. - We, again, ASKED Spencer what would it means, he still with a straight face, told us it would not affect our credit score or be considered as a hard inquiry at all. - We called all three credit bureaus afterward, all the credit bureaus confirmed and let us know it was INDEED AN HARD INQUIRY AND WILL AFFECT MY CREDIT SCORE, even if the drop is minimal. - We asked to talk with the sale manager to see if ANYTHING can be done at this point. We DO UNDERSTAND sometimes people, just like Spencer, can be misinformed and gave out an incorrect info, but we would hope there would be some remedies from the dealership. - Dough Larson, the Sale Manager, basically told us THERE WAS NOTHING THEY WILL EVER ABLE TO DO/HELP US. Dough basically told us that we were so careless to sign something we don't know about. However, we ASKED Spencer 3 times before even sign the paper. The paper has lots of terms and text and languages, but NO WHERE ON THE PAPER that even mention about anything that say "HARD INQUIRY" or "AFFECT CREDIT SCORE". I did read through the inquiry application, and ASKED Spencer the FOURTH (4th) time if this inquiry would count as a hard inquiry and affect my credit score. "No, we WOULD NOT put a hard inquiry on your credit reports" said Spencer. - Dough told me I can either get the lawyer involved on my own, or call the credit bureaus to dispute those inquiries on my own, but there would be NOTHING THEY CAN HELP US at this point. - We told him that we came in being interested in looking and discussed for an used car, so we do want the car, but the price was a little far off. It's totally okay for the dealer to not budge on the price of a used car, but we got lied to about the hard inquiries, and then got told Dough was basically TOP OF THE MANAGEMENT CHAIN... not even "Let me spending some more time to think about the situation, and I'll also ask the owners and other managers about this and see if there is any kind of remedy that we could offer you guys after today's situation". More

Went in yesterday on my one day off (ups driver) with a specific truck in mind. Apparently it was employee appreciation day and they get off early to celebrate. Was still 40mins before he had to go to said specific truck in mind. Apparently it was employee appreciation day and they get off early to celebrate. Was still 40mins before he had to go to said party/be off work and I had come in to check out a lightly used chevy 1500 2022 trailboss 3l diesel(10kish miles) with my also lightly used chevy Silverado 3500 2021 hd high country dully (19kmiles)which is half paid off. All I wanted to do was see the xxxx thing but my sales person tried to sell me on a brand new truck which you know you gotta play the game… so I did but as he continued to get more insulting and hurried as he had a super fun I’m sure employee appreciation day party to go to I just couldn’t handle it anymore and insulted the b*sterd and left. Will sell and will be in a hurry just a warning. More

Usually not too bad but 1:45 for an oil change unacceptable. Had a 1:30 appointment and car never went in to shop til after 2pm. Other customers came in after my self for same service and left b unacceptable. Had a 1:30 appointment and car never went in to shop til after 2pm. Other customers came in after my self for same service and left before me. At 2:50, I asked Toni not my service writer about my car and she a a tech checking it. 10 minutes later said they were bringing it up to me and it would be a couple minutes. Another 10 minutes went by, now it 3:05pm and no car. At 3:10, I finally asked MY service rep,Rich Salstrom and he had no clue eats was going on. Could not find my keys, my car or anything. I told him 1:45 minutes was not acceptable for an oil change. He emailed my bill at 3:13 but never got my car til 3:20pm. I was a service for Keith Harnish at his Saturn dealer and Robb Heath The service manager would never let this happen. I got better service during COVID than I did today. Just not a good expirence all around More

Our salesperson Tylil was awesome top notch customer service and finance manager Ryan Watson was extremely helpful. They both made the process simple and found right Tahoe for our family can not thank t service and finance manager Ryan Watson was extremely helpful. They both made the process simple and found right Tahoe for our family can not thank them enough for everything they did for my family. Will be buying more vehicles from them after amazing customer service that was displayed to me and my family More

Jim Triggs found me the exact truck I was looking for when everybody else told me it was unavailable. Upon delivery he proved to be very knowledgeable and explain to me everything about the truck in grea when everybody else told me it was unavailable. Upon delivery he proved to be very knowledgeable and explain to me everything about the truck in great detail More

I had a great car buying experience, the areas were clean and neat,. The service was very pleasant and the salesman Jim Triggs was phenomenal. and neat,. The service was very pleasant and the salesman Jim Triggs was phenomenal. More

First class service from Salesman Jim Triggs! He is knowledgeable of features on our new 2022 Acadia. Helped set up all technology and On Star service before we left. Answered all questions we through knowledgeable of features on our new 2022 Acadia. Helped set up all technology and On Star service before we left. Answered all questions we through at him. All staff treated us with professionalism and like family. Great car buying experience. I would recommend Chevrolet of Puyallup to family and friends. More

Very special shout out to Mike Canfield(finance manager) and Tiana Goode(Sales) for helping my family with another fantastic experience and great vehicle! This was our 5th vehicle we’ve purchased from Mike and Tiana Goode(Sales) for helping my family with another fantastic experience and great vehicle! This was our 5th vehicle we’ve purchased from Mike and as always he made us feel like family and made us feel comfortable with each vehicle purchase. As for Tiana this was are 1st vehicle we‘ve purchased from her and she went out of her way to make sure we were happy and that we felt comfortable purchasing our Cadillac Escalade. I would highly recommend Mike and Tiana when thinking of purchasing a new vehicle. A very big thank you from the Dungca’s! we look forward to purchasing a vehicle for our next future driver in 2 years! More

I just want to let everyone know how smooth our experience getting our challenger. We got the car that we wanted with lots of great deals on top of it! Thank u Jim Triggs, hands down to you!! experience getting our challenger. We got the car that we wanted with lots of great deals on top of it! Thank u Jim Triggs, hands down to you!! More