Chevrolet Buick GMC of Mount Vernon

Same ole car dealership experience where you get the run around and low balled at every corner. around and low balled at every corner. More

They are dishonest people that will sell you a vehicle with problems, won’t check it out or try to make it right. The need to go out of buisness. with problems, won’t check it out or try to make it right. The need to go out of buisness. More

Drove a very long distance to purchase a truck. Was assured the vehicle was in great operating condition but did have normal wear and tear due to being a higher milage used vehicle. Test drive went goo assured the vehicle was in great operating condition but did have normal wear and tear due to being a higher milage used vehicle. Test drive went good at first, but issues shortly followed. The power rear window opened but would not close. The truck was taken in to the shop but the window could not be properly fixed, so they cut the cables in order to "fix it". Then while in the shop I noticed some oil had been running down the oil pan and transmission. Upon further inspection there was a large pool of oil under the turbocharger between the heads of the motor that had ran down the back of the motor to the location originally noticed. I was assured everything was fine but I could not buy into the idea that diesel engines normally leak large quantities of oil. I ended up not purchasing the vehicle, I just whish I would have know of the issues before an 11 hour round trip and hotel stay with two small kids. More

Did not follow up with a reasonable request for a minor mechanical inspection report. Did not complete the online sales process as promised online. mechanical inspection report. Did not complete the online sales process as promised online. More

I have been trying to work with this dealership for over a week now. I was approved through USAA bank, A BANK FOR VETERANS for a purchase up to 35,000 dollars with an interest rate of 3.29 for 72 months. Th a week now. I was approved through USAA bank, A BANK FOR VETERANS for a purchase up to 35,000 dollars with an interest rate of 3.29 for 72 months. The dealership offered to run my credit to see if they could make me a better deal, I approved. They came back at a rate of 7% for 75 months then when questioned, dropped it to 5% for 75 months. When I stated my loan through USAA was a better deal for me they said they would not use my loan I had received even though I was paying the full asking price, no negotiations. When questioned I was told they only accepted loans from banks they were affiliated with because they received an additional 2%. I was then told there were 5 others coming in to look at the vehicle that day so it didn’t matter if I took it, someone else would. Buyer beware money from a Veteran affiliated bank is no good here More

If I could give negative 5 stars I would. They did a dealer trade to my dealer in Indiana on a new xt4 and did not disclose that it had hail damage. The damage was so poorly repaired that there were mul dealer trade to my dealer in Indiana on a new xt4 and did not disclose that it had hail damage. The damage was so poorly repaired that there were multiple places that the paint was damaged. Multiple places that were not fixed at all even. Then they would not even return calls from my dealer to try to make things right. I even reached out and got no response. Avoid this dealership. They are obviously not one of the good ones. More

I just found out that Billi Swihart left the dealership. Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we Over the past years, Billi has always been there, calmly, professionally, and knowledgeably working out ANY problem we had with any of the 4 cars we have serviced there. If I needed to get in for service, she'd find a way. She knew the history of all of our cars and her mechanical knowledge was always helpful in knowing how to deal with the many challenges I presented her. Billi will be missed! More

DO NOT BUY FROM MOUNT VERNON GM ! BAIT AND SWITCH bought a truck from them on sat July 18th 2020 was pressured into getting something more then we wanted buy the sales man/owner .. once we got paper bought a truck from them on sat July 18th 2020 was pressured into getting something more then we wanted buy the sales man/owner .. once we got paper work done and ready to leave the problems started ! first the ac went out then noticed sounds coming from the rear end and then a my-key thing came on that was not on during the test drive that limits al-sorts of things on the truck causing more problems saying you need a master key to shut it off ... so with not even 25 miles on the truck we contacted the dealership to return the truck because of the issues and was told sorry about our luck ... now mind you this was sat we bought the truck and contacted them first thing Monday morning ... we called the bank to stop the loan and they had not even got the paper work or anything from the dealer so nothing they could do at that time to help us . the owner lied and said the title has already been done another lie after doing a quick title search they don't even have the title in their name yet let alone ours .. we go back and they want to look the truck over and see the problems still no way they are taking it back ... please don't fall victim to these high presser sales men and lairs More

Very good service and very helpfull. Did all that could be done so we could have the car the same day. We will be back for additional cars needed. Thank you very much. be done so we could have the car the same day. We will be back for additional cars needed. Thank you very much. More