Chesrown Chevrolet GMC

Best car visit I've ever had. Only dealership I will use Had Tom Stevens as my salesman. Very friendly and no pressure. Answered all questions and was very polite to my family. Free oil changes and tire rota Had Tom Stevens as my salesman. Very friendly and no pressure. Answered all questions and was very polite to my family. Free oil changes and tire rotation for life, was a very nice surprise. I will be sending all my friends and family to Tom. I drove an hour and a half from home due to Toms kindness and professional salesmanship. When talking to Tom I felt like I was talking to a long time friend and we just met. More

Poor customer service I have been searching for a particular vehicle and saw that Chesrown GMC had what I was looking for. I called to confirm and work a preliminary deal a I have been searching for a particular vehicle and saw that Chesrown GMC had what I was looking for. I called to confirm and work a preliminary deal as I live about 3 hours from this dealership. I also read many of the reviews which indicated that this dealership has a good reputation. I drove 3 hours on a Saturday to look at the vehicle which was sitting outside in the rain. I asked for the salesman that I was working with (Tom Stephens). After a few short minutes we mutually introduced ourselves and I told him I was here to look at the vehicle. He went and got the keys and said here...take it for a drive and take your time. After about 15 minutes I returned and decided to purchase it (2016 GMC Sierra SLT). However, I noticed it did not have a jack under the rear seat and was told its under the spare tire. WRONG! This was September 2nd and to this day and several emails later no jack. I was basically blown off, after all, chances are real good they wont see me again right! Now on to the finance... I had pre approval from my lending institution but with out a title they could not release the funds. If I wanted to wait until Monday (meaning drive home then come back again on Monday) there would be a title. My second option was to use one of Chesrowns lending partners. I choose to do that knowing that I could refinance at a lower rate with my lender. (4.99% vs 3.09%) Upon signing the papers the Finance person asked that I NOT refinance for a month otherwise they Chesrown would have to pay a penalty. Well it would seem to insure this they are holding up my memorandum of tile and registration. Its now 31 days since i purchased this vehicle and no paperwork! I called 2 weeks ago and was told it would be Fedexed to me by that Wednesday and if I did not receive it to call. I did not receive it and called. The next person I spoke with told me it sometimes takes awhile because the BMV is slow.The last person I spoke with last week told me the previous lease holder has not released the title yet but assured me I would have it by Monday the 2nd of October. Well, the 2nd has come and gone still no registration or title!!! It would seem if you from out of the area they are not as concerned about your business. I have purchase many cars in my life and have never...never had it take this long to get the paperwork. I'm not sure what to think about this dealership, in spite of all the good reviews.I have been told so many stories I wonder if they have the title. Lastly, when I got the vehicle home and washed it, it appeared that there was some body work done to the drivers side fender and door. The carfax said some emblems were replaced and a tire! I emailed Tom Stephens about this and he told me....OH there was a scratch on that area and it was touched up. Why was this not on the Carfax and why was I not told about this? There was overspray everywhere. It was on the windshield, hood and sunroof. It looked like it was painted in a barn. In my opinion very unprofessional and deceitful. Well this is my experience with this dealership...take it for what its worth. I don't normally give such bad reviews, I try to give the benefit of doubt. However in this case I see no other choice, More

Love the new GMC!! Great vehicle...awesome dealership...great people!!! What more can you ask for!! Overall, it was a good experience, David was very accommodating and s Great vehicle...awesome dealership...great people!!! What more can you ask for!! Overall, it was a good experience, David was very accommodating and showed me several vehicles. My only disappointment was the lack of a nice shade of blue, but that wasn't their fault. More

A very satisfied customer!! Ive always been a Chevy man from the time my Uncle starting me driving his 1937 Chevy pickup.at the ripe ole age of 8. He used it on the farm for all Ive always been a Chevy man from the time my Uncle starting me driving his 1937 Chevy pickup.at the ripe ole age of 8. He used it on the farm for all of his farm duties. I ownd a 1995 Tahoe that was absolutely showroom at the year of 2006.My grandson liked it so I told him when he was at the age of 5 that if he played his cards right that I would give it to him when he was of age. So when he turned 17 I gave it to him. I wanted to try the new Colorado out for a test drive and the results were I had to own this creature1! Joe , Andy and Mara had done a fantastic job of working with me and was very patient with my situation to make everything come together for my retirement vehicle. Thank you and a hopefull success to your future!...Sincerely,Joe Held More