Back

Chesrown Chevrolet GMC

Delaware, OH

4.7
397 Reviews

1701 Columbus Pike

Delaware, OH

43015

Directions

By Type

Showing 397 reviews

August 01, 2017

Love our new Acadia Denali! Best purchase experience ever, from great staff to our excellent deal through the Costco program! Well worth the 100 mile drive! And the Acadia Denali More

by Dave and Diana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Fabish, Matt in Finance, Jim Thompson
July 31, 2017

Total experience was excellent! The entire experience was pleasant, easy and low-pressure. Mike Dunaway was very helpful and made the process quick and easy. I will be back in 39 mon More

by nakita99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway
July 28, 2017

Just got my new Acadia I had a great experience, again, purchasing my new car at Chesrown. The employees were attentive and professional during my visit and made me feel c More

by TheWeav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bagby, Paul Raia
July 28, 2017

If Integrity is NOT important give them your business Ben the used car sales manger is not a person of integrity. We had a deal and agreed upon a specific vehicle at a specific price. I called Friday to l More

by R1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Aug 15, 2017 -

Chesrown Chevrolet GMC responded

Mr. Newell- We apologize for the inconvenience as well as any aggravation this has caused you. However, I can assure you 100% that we do not utilize bait and switch tactics and your experience was no different. We understand that its frustrating when a pre-owned vehicle that you intend to purchase sells to another party, however we try to provide our guests on a first come-first served basis with the opportunity to secure a vehicle once they test drive it and agree that it would be a good fit for them. It appears that you weren't willing to provide us with any of the necessary items to secure the vehicle including but not limited to a deposit and/or loan application. Therefore, the vehicle was still technically for sale when you left the dealership last. Unfortunately, another party bought it the very next day. We didn't hear anything more from you for over a weeks time so you can imagine our surprise when you came back to pick it up. To remedy the situation, we simply tried to provide you with an alternative vehicle at a drastically reduced price. Specifically, we offered you the same model, 1 year newer and with nearly 20,000 less miles for only $200 more than the vehicle that had been sold. I'm sorry that you interpreted this as a bait and switch but it was merely our attempt to remedy a bad situation. If there's anything more we can do for you, please do not hesitate to call Ryan or Jim Gill. If you don't get an answer, please leave a voicemail so that we know you are trying to reach us. Thank you.

July 27, 2017

Great! Had an excellent experience. Mike Dunaway was extremely helpful. He took all questions and concerns seriously. I didn't feel pressured into making a p More

by hjeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Snedegar, Mike "Otis" Dunaway
July 27, 2017

Phenominal First Car-Buying Experience Mike "Otis" and the whole team at the Chesrown Chevrolet Buick GMC Pre-Owned dealership went above and beyond at making my first car buying experience More

by newbuickowner2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway, Aaron Keeran
July 18, 2017

Great!!! Fast friendly wonderful service would recommend to anyone and will be back myself "otis" was very straight foward during the process of purchace and k More

by Tundra2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway
July 18, 2017

Excellent Experience We had originally visited the dealership in search of a specific vehicle. Upon arrival we were notified that the car that we wanted to look at was bei More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway
July 16, 2017

Our Salesman Mike Otis Dunaway We came by this dealership because of a truck we saw online. When we got there Otis met us and listened to all the options we wanted in a truck. He ha More

by Kbrown/Plively
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway
July 15, 2017

Fantastic Experience There is a feeing of anxiety that comes with buying a new vehicle. Are you going to get the best for your money? Is your sales person going to be push More

by RMatchack68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dajuan Brooks
...
12
...