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Chesrown Chevrolet GMC

Delaware, OH

4.6
393 Reviews

1701 Columbus Pike

Delaware, OH

43015

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Showing 393 reviews

August 04, 2017

First class buying experience I've purchased multiple vehicles from Chesrown over the years and it has always been a great experience. Tom is a very knowledgeable, trust worthy sal More

by Bill H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Mara Lee, and Bryant, Tom Stephens
August 04, 2017

Very happy! Tom Stephens was a very personable and knowledgeable ambassador for Chesrown! He was very patient, helpful and accommodating of my temporary handicap More

by Sherry1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stephens
August 03, 2017

Great and easy buying experience! Paul at Chesrown made this buying experience as painless as possible. I usually dread everything about purchasing a car, but they made the entire proc More

by marisuz28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Raia, Ryan Gill
August 02, 2017

Great dealership I have bought my last 3 vehicles from Chesrown and I feel like they treated me well. Joe went out of his way to find the car I wanted wanted. More

by THOMAS G RADCLIFFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy the sales manager, Joe Meyer
August 02, 2017

Top Notch Great experience in car buying ! Everyone was respectful and helpful. The team was upfront and honest with pricing. I appreciated spending my time s More

by Niki211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Meyer
August 02, 2017

Excellent Buying Experience Tom and Bryant were so helpful during the process to get my new vehicle. They were very friendly and attentive to what I was looking for. The entire t More

by pkmixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant, Tom Stephens
August 01, 2017

Love our new Acadia Denali! Best purchase experience ever, from great staff to our excellent deal through the Costco program! Well worth the 100 mile drive! And the Acadia Denali More

by Dave and Diana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Fabish, Matt in Finance, Jim Thompson
July 31, 2017

Total experience was excellent! The entire experience was pleasant, easy and low-pressure. Mike Dunaway was very helpful and made the process quick and easy. I will be back in 39 mon More

by nakita99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike "Otis" Dunaway
July 28, 2017

Just got my new Acadia I had a great experience, again, purchasing my new car at Chesrown. The employees were attentive and professional during my visit and made me feel c More

by TheWeav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bagby, Paul Raia
July 28, 2017

If Integrity is NOT important give them your business Ben the used car sales manger is not a person of integrity. We had a deal and agreed upon a specific vehicle at a specific price. I called Friday to l More

by R1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Aug 15, 2017 -

Chesrown Chevrolet GMC responded

Mr. Newell- We apologize for the inconvenience as well as any aggravation this has caused you. However, I can assure you 100% that we do not utilize bait and switch tactics and your experience was no different. We understand that its frustrating when a pre-owned vehicle that you intend to purchase sells to another party, however we try to provide our guests on a first come-first served basis with the opportunity to secure a vehicle once they test drive it and agree that it would be a good fit for them. It appears that you weren't willing to provide us with any of the necessary items to secure the vehicle including but not limited to a deposit and/or loan application. Therefore, the vehicle was still technically for sale when you left the dealership last. Unfortunately, another party bought it the very next day. We didn't hear anything more from you for over a weeks time so you can imagine our surprise when you came back to pick it up. To remedy the situation, we simply tried to provide you with an alternative vehicle at a drastically reduced price. Specifically, we offered you the same model, 1 year newer and with nearly 20,000 less miles for only $200 more than the vehicle that had been sold. I'm sorry that you interpreted this as a bait and switch but it was merely our attempt to remedy a bad situation. If there's anything more we can do for you, please do not hesitate to call Ryan or Jim Gill. If you don't get an answer, please leave a voicemail so that we know you are trying to reach us. Thank you.

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